Associate Principal, CX Strategy & AI Transformation

A leading digital consultancy is seeking an experienced Associate Principal, CX Application Strategy to drive digital and AI transformation in its global contact center operations. This pivotal role involves shaping digital recommendations, collaborating with various teams, and enhancing customer experiences through tech/AI. The ideal candidate will possess 3+ years in management consulting, strong analytical skills, and excellent communication abilities. This hybrid position requires a presence in Charlottesville, VA, and offers a competitive compensation range of $140K - $200K. #J-18808-Ljbffr