Standard Commercial Account Manager
Location: Ohio Employment Type: Full-Time and Hybrid Job Summary
Are you a relationship-driven insurance professional who thrives on delivering exceptional service? As a
Commercial Account Manager (CAM)
you’ll play a key role in supporting and retaining a diverse portfolio of commercial lines clients. You’ll be the go-to expert for coverage placement, policy maintenance, problem resolution, and overall client satisfaction. This position is ideal for a licensed insurance professional who enjoys building meaningful client relationships, navigating complex coverage needs, and helping businesses feel confident and protected. Responsibilities
Build & Maintain Strong Relationships
Develop trusted partnerships with clients, underwriters, and producer Maintain high satisfaction within your assigned book of business Collaborate with carriers and specialty markets to find the best placement for clients Support Producers & Drive Growth
Provide technical expertise to assist Producers with new business opportunities Participate in servicing renewal accounts and exploring coverage enhancements Review existing policies to identify upgrade or rounding opportunities Deliver Exceptional Account Service
Manage renewal processes, beginning 90 days prior to expiration Conduct regular service calls and respond to client inquiries Process endorsements, certificates, audits, and change requests Report claims in accordance with departmental guidelines Ensure Accuracy & Compliance
Maintain accurate, real-time updated client files in agency management system to prevent E&O exposure Process renewals in AMS-360, including billing, commissions, and coding updates Issue certificates and endorsements, ensuring policy accuracy Ensure agency-bill policies are invoiced accurately and in compliance with agency procedures Act as a Key Liaison
Serve as the primary point of coordination among clients, carriers, and internal stakeholders Manage carrier communications regarding inspections, underwriting requests, and compliance requirements Track and follow up on outstanding items to ensure timely completion of service activities Support new business and renewal workflows through coordination of required documentation Escalate risks to service timelines or client satisfaction to leadership as appropriate Promote seamless service delivery through cross-team collaboration Other duties and projects, as assigned
Benefits Include
Health, dental and vision insurance from day one Company-funded health savings account (HSA) Life insurance, short and long-term disability insurance 401(k) with employer match Paid time off, including summer hours and paid parental leave Hybrid work location And much more! About Us
With
100+ years of history
behind every client relationship, we’ve built a reputation on integrity, expertise, and the dedication of our people. That commitment has earned us recognition as a
Top Insurance Employer
and
Top Insurance Workplace
by Insurance Business America, a spot among the
Top 100 Independent Insurance Agencies
by Insurance Journal, and distinction as a leading Northeast Ohio agency by Crain’s Cleveland Business. Founded in Akron, OH in 1910, we’ve grown to
250+ employees across 20+ locations
in Ohio, Kentucky and Florida, while maintaining the personal, relationship driven service that sets us apart. If you’re passionate about service, enjoy working with people, and want to build a rewarding career with a company that values both professional achievement and personal fulfillment, you’ll thrive at SeibertKeck Insurance Partners. Our competitive edge comes from: Regional specialization
and deep market knowledge Client education
that emphasizes prevention over reaction Access to regional, national, and international insurance markets A reliable in-house claims service team
that advocates for clients when it matters most At SeibertKeck Insurance Partners, we go
beyond premium . We reduce costs through proprietary risk-management and loss-control strategies, negotiate the best possible rates through strong carrier relationships, and support clients with responsive, around-the-clock claims partners. We’re proud of where we’ve been, and even more excited about where we’re going! Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, veteran status, disability, age, or any other protected characteristic. Requirements
Qualifications
5+ years of commercial lines P&C insurance experience Active Ohio P&C license High school diploma or GED Proficiency in AMS-360, ImageRight, Microsoft Office, and web-based tools Strong analytic, decision-making, and communication skills Ability to adapt to change and follow agency procedures Professional, polished interpersonal presence Commitment to continuing education
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Location: Ohio Employment Type: Full-Time and Hybrid Job Summary
Are you a relationship-driven insurance professional who thrives on delivering exceptional service? As a
Commercial Account Manager (CAM)
you’ll play a key role in supporting and retaining a diverse portfolio of commercial lines clients. You’ll be the go-to expert for coverage placement, policy maintenance, problem resolution, and overall client satisfaction. This position is ideal for a licensed insurance professional who enjoys building meaningful client relationships, navigating complex coverage needs, and helping businesses feel confident and protected. Responsibilities
Build & Maintain Strong Relationships
Develop trusted partnerships with clients, underwriters, and producer Maintain high satisfaction within your assigned book of business Collaborate with carriers and specialty markets to find the best placement for clients Support Producers & Drive Growth
Provide technical expertise to assist Producers with new business opportunities Participate in servicing renewal accounts and exploring coverage enhancements Review existing policies to identify upgrade or rounding opportunities Deliver Exceptional Account Service
Manage renewal processes, beginning 90 days prior to expiration Conduct regular service calls and respond to client inquiries Process endorsements, certificates, audits, and change requests Report claims in accordance with departmental guidelines Ensure Accuracy & Compliance
Maintain accurate, real-time updated client files in agency management system to prevent E&O exposure Process renewals in AMS-360, including billing, commissions, and coding updates Issue certificates and endorsements, ensuring policy accuracy Ensure agency-bill policies are invoiced accurately and in compliance with agency procedures Act as a Key Liaison
Serve as the primary point of coordination among clients, carriers, and internal stakeholders Manage carrier communications regarding inspections, underwriting requests, and compliance requirements Track and follow up on outstanding items to ensure timely completion of service activities Support new business and renewal workflows through coordination of required documentation Escalate risks to service timelines or client satisfaction to leadership as appropriate Promote seamless service delivery through cross-team collaboration Other duties and projects, as assigned
Benefits Include
Health, dental and vision insurance from day one Company-funded health savings account (HSA) Life insurance, short and long-term disability insurance 401(k) with employer match Paid time off, including summer hours and paid parental leave Hybrid work location And much more! About Us
With
100+ years of history
behind every client relationship, we’ve built a reputation on integrity, expertise, and the dedication of our people. That commitment has earned us recognition as a
Top Insurance Employer
and
Top Insurance Workplace
by Insurance Business America, a spot among the
Top 100 Independent Insurance Agencies
by Insurance Journal, and distinction as a leading Northeast Ohio agency by Crain’s Cleveland Business. Founded in Akron, OH in 1910, we’ve grown to
250+ employees across 20+ locations
in Ohio, Kentucky and Florida, while maintaining the personal, relationship driven service that sets us apart. If you’re passionate about service, enjoy working with people, and want to build a rewarding career with a company that values both professional achievement and personal fulfillment, you’ll thrive at SeibertKeck Insurance Partners. Our competitive edge comes from: Regional specialization
and deep market knowledge Client education
that emphasizes prevention over reaction Access to regional, national, and international insurance markets A reliable in-house claims service team
that advocates for clients when it matters most At SeibertKeck Insurance Partners, we go
beyond premium . We reduce costs through proprietary risk-management and loss-control strategies, negotiate the best possible rates through strong carrier relationships, and support clients with responsive, around-the-clock claims partners. We’re proud of where we’ve been, and even more excited about where we’re going! Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, veteran status, disability, age, or any other protected characteristic. Requirements
Qualifications
5+ years of commercial lines P&C insurance experience Active Ohio P&C license High school diploma or GED Proficiency in AMS-360, ImageRight, Microsoft Office, and web-based tools Strong analytic, decision-making, and communication skills Ability to adapt to change and follow agency procedures Professional, polished interpersonal presence Commitment to continuing education
#J-18808-Ljbffr