Senior Analyst, Contact Center Performance Improvement

A leading energy provider is hiring a Senior Analyst for their Customer Contact Center in Northborough, MA. This role involves supporting vendor management with data analytics, enhancing customer service performance, and leading process improvement initiatives. Candidates should have strong analytical skills and experience with Power BI and Excel. The position offers a competitive salary between $103,000 and $121,000, with opportunities for career advancement. #J-18808-Ljbffr