About Heiser
For more than 100 years, Heiser has been a family owned, premier automotive dealer group throughout Milwaukee. With multiple locations servicing the metro-Milwaukee and West Bend areas, Heiser features vehicle sales, parts/service centers, and body shops under the brands of Chevrolet, Ford, Lincoln, Toyota, and Cadillac. At Heiser we believe that, "today's your day" and we are currently seeking qualified candidates to join our highly successful TEAM. For more information on who we are, please visit our website at www.heiser.com.
Position Summary We're looking for a
highly motivated, results-driven Service Manager
to lead our Service Department. This is a key leadership role responsible for ensuring the highest level of customer satisfaction, team performance and department profitability.
Key Responsibilities
Oversee daily operations of the Service Department
Manage and coach Service Advisors, Technicians and support staff
Monitor workflow and ensure timely completion of repair orders
Ensure compliance with all Ford and dealership policies/procedures
Handle customer inquiries and resolves issues efficiently
Maintain high CSI (Customer Satisfaction Index) scores
Manage departmental budget, costs and profitability
Qualifications
5+ years of service management experience in a franchised dealership (Ford experience preferred)
Strong leadership, communication and problem-solving skills
Proven ability to motivate and manage a team effectively
Working knowledge of CDK, PBS, Reynolds & Reynolds or similar DMS
Valid driver's license and clean driving record
What We Offer
Competitive base salary + performance bonuses
Health, Dental, Vision, Disability, Life, Accident, and Cancer Insurance
Ongoing training and professional development
Paid Time Off and Holiday Pay
401k with Company Match
A supportive, family-oriented team environment.
We participate in E-Verify
#J-18808-Ljbffr
Position Summary We're looking for a
highly motivated, results-driven Service Manager
to lead our Service Department. This is a key leadership role responsible for ensuring the highest level of customer satisfaction, team performance and department profitability.
Key Responsibilities
Oversee daily operations of the Service Department
Manage and coach Service Advisors, Technicians and support staff
Monitor workflow and ensure timely completion of repair orders
Ensure compliance with all Ford and dealership policies/procedures
Handle customer inquiries and resolves issues efficiently
Maintain high CSI (Customer Satisfaction Index) scores
Manage departmental budget, costs and profitability
Qualifications
5+ years of service management experience in a franchised dealership (Ford experience preferred)
Strong leadership, communication and problem-solving skills
Proven ability to motivate and manage a team effectively
Working knowledge of CDK, PBS, Reynolds & Reynolds or similar DMS
Valid driver's license and clean driving record
What We Offer
Competitive base salary + performance bonuses
Health, Dental, Vision, Disability, Life, Accident, and Cancer Insurance
Ongoing training and professional development
Paid Time Off and Holiday Pay
401k with Company Match
A supportive, family-oriented team environment.
We participate in E-Verify
#J-18808-Ljbffr