Job Description
Job Description
This position provides support and often leads initiatives related to the Divisional Strategy and Operations. The incumbent leads various projects and workstreams to ensure effective division performance and consults on opportunities to improve overall division processes related to strategy development and operations, focusing especially on communication, collaboration, training, and educational facets. The position coordinates performance improvement initiatives aimed at improving business outcomes and delivery for the organization.
Essential Responsibilities / Accountabilities All Levels
Division Performance
Interprets and trends metrics to identify problems, patterns and potential solutions, effectively escalating opportunities or risks to leadership.
Collaborates with leaders across the division to monitor activities and performance, identifying opportunities for alignment with the divisional and enterprise goals, and escalating as warranted.
Assists in the development of division KPIs and activities related to data collection, analysis and reporting processes, establishing baselines, and conducting evaluation of activities against target goals.
Identifies opportunities for implementing consistency and standardization of metric identification, collection techniques and process improvement.
Conducts data analysis to support a variety of analytic solutions for the division. May capture, develop, and document data definitions, business rules, and data requirements in support of assigned projects.
Creates and produces forecasts, reports, ad‑hoc requests, dashboards, etc.; interprets data, analyzes results, and provides insights to determine operational impact, trends, and opportunities. Develops reports and deliverables for management and communicates with all levels of stakeholders. Identifies and defines both process and data improvements. Ensures compliance with deliverable reporting requirements by performing quality data audits and analysis.
Divisional And Enterprise Alignment
Organizes and assists in developing, reviewing, and formatting initiatives to communicate Divisional Strategy, including changes and improvements to internal and external stakeholders.
Serves as a liaison between division and Corporate Communications to connect divisional strategy to daily efforts via different modalities of communication (e.g., Podcast, Blogs, Scorecard).
Creates and facilitates education and training sessions across the enterprise by working collaboratively with subject‑matter experts.
Divisional Strategy Support
Partners with business process owners and management on strategic initiatives.
Uses quantitative analysis methodology to perform data, cost and benefit, or process measurement analysis.
Researches industry trends for application of process improvement techniques and best practices. May train key users on new processes.
Identifies opportunities for implementing consistency and standardization of process improvement specifically in the arena of division communications and operations.
Proposes and implements improvements agreed upon by divisional senior leadership team.
Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values and adhering to the Corporate Code of Conduct and the Lifetime Way values and beliefs.
Executes good judgement and demonstrates personal accountability.
Maintains high regard for member privacy in accordance with corporate privacy policies and procedures.
Regular and reliable attendance is expected and required.
Performs other functions as assigned by management.
Level II – Additional Responsibilities Division Performance
Manages the overall KPI and scorecards for the division, directly engaging with divisional leadership to ensure accurate and timely updates.
Manages the process and collaboration to update the division KPI reporting strategy, including brainstorming and feedback sessions with divisional leadership and other relevant enterprise stakeholders. Proposes and implements changes agreed upon by divisional senior leadership team. Provides quality monitoring reports and analysis to management.
Researches and proposes ways to enhance and streamline the KPI solution for the division. This includes innovative ways to use tools such as PowerBI or certain data management technology to create efficiencies and promote broader visibility.
Divisional and Enterprise Alignment
Creates and develops different modalities for communication that allow employees to connect with activities and initiatives within the division.
Develops and executes the digital employee engagement strategy and works with divisional leaders and others in the department to develop content.
Divisional Strategy Support
Assists and coordinates the planning and facilitation of workshops with divisional leadership to help achieve successful goals and objectives.
Level III – Additional Responsibilities Divisional and Enterprise Alignment
Organizes and executes strategy brainstorming sessions to align strategic roadmap and goals to the communication roadmap.
Organizes communication roadshows with stakeholders internal and external to the division to ensure visibility and alignment to divisional strategy, goals, and achievements. Works closely with Corporate Communications to ensure alignment to enterprise standards and processes.
Divisional Strategy Support
Works with divisional leadership to create and manage the overarching strategy and communication materials representing division‑wide milestones and major deliverables.
Develops conclusions and recommended actions based on findings from industry research and training. Presents recommendations to leadership team.
Analyzes, defines, and develops the division's business process methods and practices.
Assesses requirements for internal business processes; ensures compatibility with organizational strategic goals. Implements new processes, evaluates existing processes, and recommends optimal solutions and improvements.
Minimum Qualifications NOTE : We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.
All Levels
Bachelor’s degree in Business Administration, Management, Marketing, Economics, Finance, or related field. In lieu of a degree, six (6) cumulative years of experience required.
A minimum of one (1) year of experience working in a business environment preferred.
Working knowledge of Microsoft Office Suite.
Knowledge of basic business concepts and strong problem‑solving skills with attention to detail.
Ability to identify adverse trends and unusual patterns within reports.
Must have a strong analytic background; knowledge of healthcare trends and opportunities.
Excellent interpersonal skills, including both written and oral communication.
Project Management/Process Improvement knowledge preferred.
Must be able to work independently or as a team.
Level II – Additional Qualifications
Minimum of four (4) years of related work experience.
Must be able to deliver timely production and ad‑hoc reports with findings and recommendations to customers.
High degree of initiative, proactive attitude and commitment to teamwork.
Demonstrated ability to effectively interact with internal and external customers with particular strength translating user information needs into requirements and delivering high‑quality results.
Willingness to develop relationships with partners within the health plan to both understand data requests and help shape the request for more influential impact.
Ability to lead projects and initiatives including multiple departments/divisions and have a significant presence and visibility across the organization.
Level III – Additional Qualifications
Minimum of six (6) years of related work experience. MBA or other relevant master’s degree preferred.
Significant experience and demonstrated judgment to plan and interact with key stakeholders, including senior or executive level leaders.
Self‑motivation, initiative, and an ability to perform under pressure with little supervision.
Physical Requirements
Ability to complete work in a traditional office environment under fluorescent lighting.
Must be able to function while sitting at a desk, viewing a computer and using a keyboard and mouse for 3 or more hours at a time.
Must be able to travel across the enterprise.
Ability to work in a home office for continuous periods of time for business continuity.
In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.
Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Compensation Range(s)
Level I – Min 60,410, Mid 70,000, Max 84,000
Level II – Min 60,410, Mid 83,167, Max 106,929
The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.
Please note: There may be an opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case‑by‑case basis.
#J-18808-Ljbffr
Essential Responsibilities / Accountabilities All Levels
Division Performance
Interprets and trends metrics to identify problems, patterns and potential solutions, effectively escalating opportunities or risks to leadership.
Collaborates with leaders across the division to monitor activities and performance, identifying opportunities for alignment with the divisional and enterprise goals, and escalating as warranted.
Assists in the development of division KPIs and activities related to data collection, analysis and reporting processes, establishing baselines, and conducting evaluation of activities against target goals.
Identifies opportunities for implementing consistency and standardization of metric identification, collection techniques and process improvement.
Conducts data analysis to support a variety of analytic solutions for the division. May capture, develop, and document data definitions, business rules, and data requirements in support of assigned projects.
Creates and produces forecasts, reports, ad‑hoc requests, dashboards, etc.; interprets data, analyzes results, and provides insights to determine operational impact, trends, and opportunities. Develops reports and deliverables for management and communicates with all levels of stakeholders. Identifies and defines both process and data improvements. Ensures compliance with deliverable reporting requirements by performing quality data audits and analysis.
Divisional And Enterprise Alignment
Organizes and assists in developing, reviewing, and formatting initiatives to communicate Divisional Strategy, including changes and improvements to internal and external stakeholders.
Serves as a liaison between division and Corporate Communications to connect divisional strategy to daily efforts via different modalities of communication (e.g., Podcast, Blogs, Scorecard).
Creates and facilitates education and training sessions across the enterprise by working collaboratively with subject‑matter experts.
Divisional Strategy Support
Partners with business process owners and management on strategic initiatives.
Uses quantitative analysis methodology to perform data, cost and benefit, or process measurement analysis.
Researches industry trends for application of process improvement techniques and best practices. May train key users on new processes.
Identifies opportunities for implementing consistency and standardization of process improvement specifically in the arena of division communications and operations.
Proposes and implements improvements agreed upon by divisional senior leadership team.
Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values and adhering to the Corporate Code of Conduct and the Lifetime Way values and beliefs.
Executes good judgement and demonstrates personal accountability.
Maintains high regard for member privacy in accordance with corporate privacy policies and procedures.
Regular and reliable attendance is expected and required.
Performs other functions as assigned by management.
Level II – Additional Responsibilities Division Performance
Manages the overall KPI and scorecards for the division, directly engaging with divisional leadership to ensure accurate and timely updates.
Manages the process and collaboration to update the division KPI reporting strategy, including brainstorming and feedback sessions with divisional leadership and other relevant enterprise stakeholders. Proposes and implements changes agreed upon by divisional senior leadership team. Provides quality monitoring reports and analysis to management.
Researches and proposes ways to enhance and streamline the KPI solution for the division. This includes innovative ways to use tools such as PowerBI or certain data management technology to create efficiencies and promote broader visibility.
Divisional and Enterprise Alignment
Creates and develops different modalities for communication that allow employees to connect with activities and initiatives within the division.
Develops and executes the digital employee engagement strategy and works with divisional leaders and others in the department to develop content.
Divisional Strategy Support
Assists and coordinates the planning and facilitation of workshops with divisional leadership to help achieve successful goals and objectives.
Level III – Additional Responsibilities Divisional and Enterprise Alignment
Organizes and executes strategy brainstorming sessions to align strategic roadmap and goals to the communication roadmap.
Organizes communication roadshows with stakeholders internal and external to the division to ensure visibility and alignment to divisional strategy, goals, and achievements. Works closely with Corporate Communications to ensure alignment to enterprise standards and processes.
Divisional Strategy Support
Works with divisional leadership to create and manage the overarching strategy and communication materials representing division‑wide milestones and major deliverables.
Develops conclusions and recommended actions based on findings from industry research and training. Presents recommendations to leadership team.
Analyzes, defines, and develops the division's business process methods and practices.
Assesses requirements for internal business processes; ensures compatibility with organizational strategic goals. Implements new processes, evaluates existing processes, and recommends optimal solutions and improvements.
Minimum Qualifications NOTE : We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.
All Levels
Bachelor’s degree in Business Administration, Management, Marketing, Economics, Finance, or related field. In lieu of a degree, six (6) cumulative years of experience required.
A minimum of one (1) year of experience working in a business environment preferred.
Working knowledge of Microsoft Office Suite.
Knowledge of basic business concepts and strong problem‑solving skills with attention to detail.
Ability to identify adverse trends and unusual patterns within reports.
Must have a strong analytic background; knowledge of healthcare trends and opportunities.
Excellent interpersonal skills, including both written and oral communication.
Project Management/Process Improvement knowledge preferred.
Must be able to work independently or as a team.
Level II – Additional Qualifications
Minimum of four (4) years of related work experience.
Must be able to deliver timely production and ad‑hoc reports with findings and recommendations to customers.
High degree of initiative, proactive attitude and commitment to teamwork.
Demonstrated ability to effectively interact with internal and external customers with particular strength translating user information needs into requirements and delivering high‑quality results.
Willingness to develop relationships with partners within the health plan to both understand data requests and help shape the request for more influential impact.
Ability to lead projects and initiatives including multiple departments/divisions and have a significant presence and visibility across the organization.
Level III – Additional Qualifications
Minimum of six (6) years of related work experience. MBA or other relevant master’s degree preferred.
Significant experience and demonstrated judgment to plan and interact with key stakeholders, including senior or executive level leaders.
Self‑motivation, initiative, and an ability to perform under pressure with little supervision.
Physical Requirements
Ability to complete work in a traditional office environment under fluorescent lighting.
Must be able to function while sitting at a desk, viewing a computer and using a keyboard and mouse for 3 or more hours at a time.
Must be able to travel across the enterprise.
Ability to work in a home office for continuous periods of time for business continuity.
In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.
Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Compensation Range(s)
Level I – Min 60,410, Mid 70,000, Max 84,000
Level II – Min 60,410, Mid 83,167, Max 106,929
The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.
Please note: There may be an opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case‑by‑case basis.
#J-18808-Ljbffr