Sr. Property Manager - Avia/Mya
The Domain Companies, Salt Lake City, Utah, United States, 84193
Who We Are
Domain Companies is a national real estate development and investment firm focused on making a positive and lasting social, economic, and physical impact on the communities in which we build. Domain is responsible for a diverse range of innovative projects including affordable, mixed‑income and luxury apartments, condominiums, hospitality, retail, entertainment venues, and creative workspace.
What We’re Looking For We are hiring a
Senior Property Manager
to serve as the on‑site leader for two communities. This role will own operational execution, team performance, resident experience, and financial outcomes. The ideal candidate will be a self‑starter with excellent customer service skills, a passion for delivering a high‑quality product, and for creating a positive team member and resident experience.
What You'll Be Doing Leadership & Culture
Lead, coach, and develop the onsite team; create clarity, accountability, and high standards. Ensure that they feel supported, aligned, and engaged in their role and connected to the greater team and Company.
Establish and maintain relationships with team members, residents, vendors, community leaders, financial partners and city agencies in collaboration with upper management.
Consistently make a conscious and positive impact on all individuals that your Domain footprint reaches and beyond.
Build a strong operating structure: priorities, KPIs, and consistent performance feedback and expectations.
Resident Experience & Operations
Own resident experience end-to-end: seamless service delivery, clear and effective communication, and community reputation.
Oversee customer service standards, conflict resolution, resident events, and resident relations.
Manage vendors and service partners to performance standards: hold them accountable and set expectations.
Conduct recurring property inspections using HappyCo software and ensure a clean, safe, well‑maintained community.
Effectively maintain product knowledge of the community competition through consistent evaluation of market conditions and trends.
Identify and seek out opportunities to add value to the property, the resident and team member experience.
Financial Performance
Accountable for property performance metrics: occupancy, renewals, delinquency, expense control, and NOI drivers.
Contribute to budget preparation annually and then execute against budget and forecast. Provide clear variance explanations and corrective action plans.
Partner with senior leadership on revenue strategy (pricing, renewals, concessions, and vacancy).
Collaborate with maintenance team on work order performance, unit turns, capital projects, and risk mitigation.
Compliance & Mixed‑Income Collaboration
Collaborate with the corporate compliance team on leasing affordable units.
Ensure a high‑performing and efficient compliance process.
Assist with recertification documentation as needed.
Build effective relationships with regulatory agencies, investors, and partners; respond promptly and thoroughly to inquiries.
Conduct annual inspection with city agencies.
Skills and Qualifications
A minimum of 3–5 years of multifamily property management experience required (mixed‑income preferred).
Working knowledge of LIHTC/mixed‑income compliance and Fair Housing (hands‑on experience preferred).
Proven ownership of budget/forecast with strong financial acumen: ability to read operating statements and manage metrics (NOI, income, expenses, capital projects, etc.).
Proven experience leading and developing teams with measurable performance improvement.
Tech‑forward and systems‑oriented; able to learn and optimize property management platforms (Yardi Voyager preferred).
Strong written and verbal communication; able to handle resident, vendor, and agency interactions with confidence.
Must be experienced in MS Office products such as MS Word, Excel, and Outlook.
Ability to work independently and with a team.
Ability to work in a fast‑paced environment and complete multiple tasks with simultaneous deadlines.
Ability to both give and receive positive as well as constructive feedback.
Working knowledge of building systems (HVAC, elevators, sprinklers) preferred.
Bachelor’s degree preferred.
Physical Demands
This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
May occasionally involve stooping, kneeling, or crouching.
May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitors for extended periods of time.
Involves manual dexterity for using keyboard, mouse, and other office equipment.
May involve moving or lifting items at or under 40 pounds. Lifting belt is required.
Work Hour Requirements
Ability to work a flexible schedule based on the needs of the property as well as the company needs.
Regular, dependable attendance and punctuality is required.
Compensation & Benefits
Competitive pay with potential annual bonus.
Health and wellness benefits (multiple plan offerings).
Company‑paid Life Insurance and Short‑Term Disability.
Paid Parental Leave Program (up to 8 weeks of 100% pay).
401(k) matching program (up to 4%).
15 days of paid vacation, 7 sick days, and 11 company holidays annually.
2 Volunteer days and an annual community day where we get to give back, together!
Professional development opportunities.
This job description is not all inclusive. The Domain Companies reserves the right to amend this job description at any time. The Domain Companies is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
#J-18808-Ljbffr
What We’re Looking For We are hiring a
Senior Property Manager
to serve as the on‑site leader for two communities. This role will own operational execution, team performance, resident experience, and financial outcomes. The ideal candidate will be a self‑starter with excellent customer service skills, a passion for delivering a high‑quality product, and for creating a positive team member and resident experience.
What You'll Be Doing Leadership & Culture
Lead, coach, and develop the onsite team; create clarity, accountability, and high standards. Ensure that they feel supported, aligned, and engaged in their role and connected to the greater team and Company.
Establish and maintain relationships with team members, residents, vendors, community leaders, financial partners and city agencies in collaboration with upper management.
Consistently make a conscious and positive impact on all individuals that your Domain footprint reaches and beyond.
Build a strong operating structure: priorities, KPIs, and consistent performance feedback and expectations.
Resident Experience & Operations
Own resident experience end-to-end: seamless service delivery, clear and effective communication, and community reputation.
Oversee customer service standards, conflict resolution, resident events, and resident relations.
Manage vendors and service partners to performance standards: hold them accountable and set expectations.
Conduct recurring property inspections using HappyCo software and ensure a clean, safe, well‑maintained community.
Effectively maintain product knowledge of the community competition through consistent evaluation of market conditions and trends.
Identify and seek out opportunities to add value to the property, the resident and team member experience.
Financial Performance
Accountable for property performance metrics: occupancy, renewals, delinquency, expense control, and NOI drivers.
Contribute to budget preparation annually and then execute against budget and forecast. Provide clear variance explanations and corrective action plans.
Partner with senior leadership on revenue strategy (pricing, renewals, concessions, and vacancy).
Collaborate with maintenance team on work order performance, unit turns, capital projects, and risk mitigation.
Compliance & Mixed‑Income Collaboration
Collaborate with the corporate compliance team on leasing affordable units.
Ensure a high‑performing and efficient compliance process.
Assist with recertification documentation as needed.
Build effective relationships with regulatory agencies, investors, and partners; respond promptly and thoroughly to inquiries.
Conduct annual inspection with city agencies.
Skills and Qualifications
A minimum of 3–5 years of multifamily property management experience required (mixed‑income preferred).
Working knowledge of LIHTC/mixed‑income compliance and Fair Housing (hands‑on experience preferred).
Proven ownership of budget/forecast with strong financial acumen: ability to read operating statements and manage metrics (NOI, income, expenses, capital projects, etc.).
Proven experience leading and developing teams with measurable performance improvement.
Tech‑forward and systems‑oriented; able to learn and optimize property management platforms (Yardi Voyager preferred).
Strong written and verbal communication; able to handle resident, vendor, and agency interactions with confidence.
Must be experienced in MS Office products such as MS Word, Excel, and Outlook.
Ability to work independently and with a team.
Ability to work in a fast‑paced environment and complete multiple tasks with simultaneous deadlines.
Ability to both give and receive positive as well as constructive feedback.
Working knowledge of building systems (HVAC, elevators, sprinklers) preferred.
Bachelor’s degree preferred.
Physical Demands
This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
May occasionally involve stooping, kneeling, or crouching.
May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitors for extended periods of time.
Involves manual dexterity for using keyboard, mouse, and other office equipment.
May involve moving or lifting items at or under 40 pounds. Lifting belt is required.
Work Hour Requirements
Ability to work a flexible schedule based on the needs of the property as well as the company needs.
Regular, dependable attendance and punctuality is required.
Compensation & Benefits
Competitive pay with potential annual bonus.
Health and wellness benefits (multiple plan offerings).
Company‑paid Life Insurance and Short‑Term Disability.
Paid Parental Leave Program (up to 8 weeks of 100% pay).
401(k) matching program (up to 4%).
15 days of paid vacation, 7 sick days, and 11 company holidays annually.
2 Volunteer days and an annual community day where we get to give back, together!
Professional development opportunities.
This job description is not all inclusive. The Domain Companies reserves the right to amend this job description at any time. The Domain Companies is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
#J-18808-Ljbffr