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Help Desk Analyst

Randstad Digital Americas, Scottsdale, Arizona, us, 85261

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Location: Scottsdale, Arizona

Job Type: Contract

Salary: $18.33 - $23.33 per hour

Work Hours: 8am to 5pm

Education: Bachelors

Responsibilities

Help Desk Analyst provides support to end users for computer, application, system, device, access and hardware issues.

Identifies, researches and resolves the most complex technical problems.

Responds to in person or virtual requests for technical support.

Documents, tracks, and monitors the problem using applicable systems and tools.

Coordinates with other teams or specialists to resolve end user issues.

May be responsible for the resolution of escalated issues of higher difficulty.

May train, coach or assist less experienced team members.

Works independently within established procedures associated with the specific job function.

Qualifications

May require an associate's degree or its equivalent.

Typically reports to a supervisor or manager.

Has gained proficiency in multiple competencies relevant to the job.

Education: Bachelors

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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