Associate Account Manager, Customer Operations
Allergan Aesthetics, an AbbVie Company, San Juan, San Juan, us, 00902
Company Description
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastic, skin care, and more. Our goal is to provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Job Description
Serve as the primary contact for the sales team and external customers, fielding their phone and email inquiries within SLAs to address the following: Responsibilities
Be an advisor on basic product knowledge (portfolio, labeling, competitors, applications). Own the relationship between sales and all internal departments to coordinate activities (compliance, marketing, AR). General rep inquiries – document support, pricing, resources, advise on best practices. Serve as an expert and advisor on our programs and tools (EDI, Allergan Direct, Alle, Move Medical, PSP, Consignment, etc.). Have a working knowledge of our Allergan loyalty programs (Alle, APP, START, Rising Star, etc.). Process evaluation, exchanges, bulk buys, personal inventory, and advanced order requests. Process debits / credits and PO updates and retro credits. Process transfers / restocks of inventory, handle warranty inquiries, address and follow up Accounts Receivable blocks, handle credit card transfers, process credit card payments, verify customer invoices and follow up unpaid balances, receive and process checks and money orders. Create daily delivery route; coordinate delivery and pick up of material with customers; provide quotes; create new customer accounts; request and follow up on new product codes. Advise on return policies and exceptions; provide follow up and confirmation of daily deliveries via email; invoice PSP orders. Track follow up, order status; provide return labels; swap expiring field inventory; perform product searches to source inventory in the field for emergent case needs; research serial numbers to verify sales history and origin. Significant Work Activities
Frequent to continuous computer usage (>=50% of the workday) is required. Qualifications
Bachelor’s degree from accredited college or university. At least three (3) years’ experience in a client-facing role with a similar function (account management, customer success, business development). Successful experience working with Microsoft Office Suite, SAP, CRM/ERP systems, and end‑to‑end Customer Operations Process. Bilingual in English and Spanish. Additional Information
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. This job is eligible to participate in our short‑term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only – to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html. US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html
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At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastic, skin care, and more. Our goal is to provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Job Description
Serve as the primary contact for the sales team and external customers, fielding their phone and email inquiries within SLAs to address the following: Responsibilities
Be an advisor on basic product knowledge (portfolio, labeling, competitors, applications). Own the relationship between sales and all internal departments to coordinate activities (compliance, marketing, AR). General rep inquiries – document support, pricing, resources, advise on best practices. Serve as an expert and advisor on our programs and tools (EDI, Allergan Direct, Alle, Move Medical, PSP, Consignment, etc.). Have a working knowledge of our Allergan loyalty programs (Alle, APP, START, Rising Star, etc.). Process evaluation, exchanges, bulk buys, personal inventory, and advanced order requests. Process debits / credits and PO updates and retro credits. Process transfers / restocks of inventory, handle warranty inquiries, address and follow up Accounts Receivable blocks, handle credit card transfers, process credit card payments, verify customer invoices and follow up unpaid balances, receive and process checks and money orders. Create daily delivery route; coordinate delivery and pick up of material with customers; provide quotes; create new customer accounts; request and follow up on new product codes. Advise on return policies and exceptions; provide follow up and confirmation of daily deliveries via email; invoice PSP orders. Track follow up, order status; provide return labels; swap expiring field inventory; perform product searches to source inventory in the field for emergent case needs; research serial numbers to verify sales history and origin. Significant Work Activities
Frequent to continuous computer usage (>=50% of the workday) is required. Qualifications
Bachelor’s degree from accredited college or university. At least three (3) years’ experience in a client-facing role with a similar function (account management, customer success, business development). Successful experience working with Microsoft Office Suite, SAP, CRM/ERP systems, and end‑to‑end Customer Operations Process. Bilingual in English and Spanish. Additional Information
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. This job is eligible to participate in our short‑term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only – to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html. US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html
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