Associate Account Director, Customer Success - CRM
Zeta Global, San Francisco, California, United States, 94199
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
Zeta Global is looking for a dynamic, personable and strategically minded individual who is acutely skilled in client service management, to join a growing team for one of our largest clients. They will be a team player; solutions oriented and have the ability to manage multiple client and internal stakeholders at senior levels. Having digital marketing experience is a requirement, with experience in traditional and emerging mediums a very strong plus. A background in CRM business strategy and technology is required. A background in being a leader on a large and multi-disciplined team is required. This role reports into the Vice President of Client Services for the team.
The successful candidate will be able to understand and proactively identify client and teammate needs and work with specialist teams to effectively develop business solutions across services and technology, as well as ensure excellence in delivery. They will also have a proven track record in growing revenue across a book of business, as well as a strong understanding of technology and the ability to effectively communicate complex solutions to clients. They will be able to successfully serve as the main conduit between clients and all Zeta service teams—operational and strategic.
Responsibilities
Serve as the primary client services contact that works to coordinate with client contacts and our CX & Strategy team members, as well as between both those groups and other internal Zeta Global service divisions (creative, technology, operations etc.)
Developing deep and enduring client partnerships with high client satisfaction ratings
Developing deep and enduring intra-team partnerships with high teammate satisfaction ratings
Monitoring and maintaining high quality services, technology, and strategic plans
Responsible for monthly billing duties and revenue allocation reporting
Presenting to both internal resources, teammates, and client on a variety of initiatives and informational categories
Leading all weekly and recurring scheduled client facing status calls and preparation for the same
Coordination of team-wide meetings both in person and via phone
Strong focus on Strategic initiatives, both optimizing existing ones and launching/developing new ones in conjunction with the CX and Strategy SME team members
Maximizing existing and generating new revenue streams from client budgets in conjunction with the Vice President of Client Services for the team
Required Experience
7+ years’ in a senior digital and traditional marketing position managing senior clients and multiple stakeholders
Previous experience with cross-channel digital and traditional marketing, partnership development, ecommerce and CRM
Experience in partnering with clients and colleagues on business strategy and solutions
Proven revenue generation and growth across book of business
Adept with accounting math
Strong understanding of marketing platform technology
Strong understanding of the various marketing mediums available: digital, emerging and traditional
Highly resourceful, solutions oriented with a positive attitude
Accountability
Team player
BENEFITS & PERKS
Unlimited PTO
Excellent medical, dental, and vision coverage
Employee Equity
Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
SALARY RANGE The salary range for this role is $110,000 - $120,000.00, depending on location and experience.
PEOPLE & CULTURE AT ZETA Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS! https://zetaglobal.com/press/?cat=press-releases
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Zeta Global is looking for a dynamic, personable and strategically minded individual who is acutely skilled in client service management, to join a growing team for one of our largest clients. They will be a team player; solutions oriented and have the ability to manage multiple client and internal stakeholders at senior levels. Having digital marketing experience is a requirement, with experience in traditional and emerging mediums a very strong plus. A background in CRM business strategy and technology is required. A background in being a leader on a large and multi-disciplined team is required. This role reports into the Vice President of Client Services for the team.
The successful candidate will be able to understand and proactively identify client and teammate needs and work with specialist teams to effectively develop business solutions across services and technology, as well as ensure excellence in delivery. They will also have a proven track record in growing revenue across a book of business, as well as a strong understanding of technology and the ability to effectively communicate complex solutions to clients. They will be able to successfully serve as the main conduit between clients and all Zeta service teams—operational and strategic.
Responsibilities
Serve as the primary client services contact that works to coordinate with client contacts and our CX & Strategy team members, as well as between both those groups and other internal Zeta Global service divisions (creative, technology, operations etc.)
Developing deep and enduring client partnerships with high client satisfaction ratings
Developing deep and enduring intra-team partnerships with high teammate satisfaction ratings
Monitoring and maintaining high quality services, technology, and strategic plans
Responsible for monthly billing duties and revenue allocation reporting
Presenting to both internal resources, teammates, and client on a variety of initiatives and informational categories
Leading all weekly and recurring scheduled client facing status calls and preparation for the same
Coordination of team-wide meetings both in person and via phone
Strong focus on Strategic initiatives, both optimizing existing ones and launching/developing new ones in conjunction with the CX and Strategy SME team members
Maximizing existing and generating new revenue streams from client budgets in conjunction with the Vice President of Client Services for the team
Required Experience
7+ years’ in a senior digital and traditional marketing position managing senior clients and multiple stakeholders
Previous experience with cross-channel digital and traditional marketing, partnership development, ecommerce and CRM
Experience in partnering with clients and colleagues on business strategy and solutions
Proven revenue generation and growth across book of business
Adept with accounting math
Strong understanding of marketing platform technology
Strong understanding of the various marketing mediums available: digital, emerging and traditional
Highly resourceful, solutions oriented with a positive attitude
Accountability
Team player
BENEFITS & PERKS
Unlimited PTO
Excellent medical, dental, and vision coverage
Employee Equity
Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
SALARY RANGE The salary range for this role is $110,000 - $120,000.00, depending on location and experience.
PEOPLE & CULTURE AT ZETA Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS! https://zetaglobal.com/press/?cat=press-releases
#J-18808-Ljbffr