Consumer Lending Customer Success Specialist
1st Security, Lynnwood, Washington, United States, 98037
A GREAT PLACE TO WORK AND BANK
Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!
If you are the type of individual that would enjoy working at one of the
Puget Sound's Best Places to Work for 10 years in a row
and focuseson providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.
POSITION SUMMARY:
Responsible for helping customers get the most out of a product or services. To build and maintain long-term relationships and ensure satisfaction. Provides WOW customer service internally and externally.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following:
Promote a positive attitude and provide exceptional customer service to customers and co-workers. Embraces 1SB Core Values and leads by example. Maintains knowledge of Bank employees, products, and services to ensure proper Conduct welcome calls for new customers to ensure a smooth onboarding process. Focus on resolving customer issues and complaints. Strong communication skills with the ability to work between several contacts simultaneously, and on the phone Strong organizational skills to make sure we stay connected to our customers. Identify customer needs and provide timely, accurate solutions that ensure a positive and satisfying customer experience. Build rapport and maintain strong, customer focused relationships. Basic understanding of consumer loans products and Follows Bank policy and procedures Follows regulatory requirements Performs other duties as BENEFITS AND PERKS
Full medical, dental, and vision coverage for individual or family plan. Life insurance. Long-term disability insurance. 401K matching program. Paid sick and vacation time. OUR CORE VALUES
Relationship Driven
- we strive to "WOW" (surprise, excite and delight) each other and our customers. Ethical -
fair, honest and act with integrity. Lead by Example - maintain a positive attitude, show respect for others, and have some fun! Accountable - we take our responsibilities seriously and we meet our commitments with urgency. Team Player
- dependable, enthusiastic contributor to team success and to the greater good of the bank. Embrace Dreams
- we encourage each other to reach for our dreams. Diversity
- we celebrate diversity and support equality for all. Community Oriented
- we actively support our communities and the Bank's CRA initiatives. Open and Honest Communication - always professional, responsive, and timely. EDUCATION and/or Experience
Great attitude and the ability to work in a fast-paced, team centered Passion for providing extraordinary customer High School Diploma 3-5 years of customer service Excellent communication, problem solving and interpersonal skills. Empathy, patience, and a genuine desire to help customer’s needs. Knowledge of administrative functions and best Strong information management, organization, planning and detail Demonstrated initiative, reliability, ability to multi-task, and manage Professional personal presentation; proper manners, and Ability to always maintain discretion and confidentiality. COMPUTER SKILLS
To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software. Solid word processing and computer database skills with accurate keyboarding at 30+ wpm.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The employee will primarily operate in a general office environment, using office equipment such as a phone and a computer. The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment. The employee must be willing and able to interact frequently with other Bank departments as well as the public. On occasion, office hours will flex to meet increased service
Salary Range: $20.00 to $22.00
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!
If you are the type of individual that would enjoy working at one of the
Puget Sound's Best Places to Work for 10 years in a row
and focuseson providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.
POSITION SUMMARY:
Responsible for helping customers get the most out of a product or services. To build and maintain long-term relationships and ensure satisfaction. Provides WOW customer service internally and externally.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following:
Promote a positive attitude and provide exceptional customer service to customers and co-workers. Embraces 1SB Core Values and leads by example. Maintains knowledge of Bank employees, products, and services to ensure proper Conduct welcome calls for new customers to ensure a smooth onboarding process. Focus on resolving customer issues and complaints. Strong communication skills with the ability to work between several contacts simultaneously, and on the phone Strong organizational skills to make sure we stay connected to our customers. Identify customer needs and provide timely, accurate solutions that ensure a positive and satisfying customer experience. Build rapport and maintain strong, customer focused relationships. Basic understanding of consumer loans products and Follows Bank policy and procedures Follows regulatory requirements Performs other duties as BENEFITS AND PERKS
Full medical, dental, and vision coverage for individual or family plan. Life insurance. Long-term disability insurance. 401K matching program. Paid sick and vacation time. OUR CORE VALUES
Relationship Driven
- we strive to "WOW" (surprise, excite and delight) each other and our customers. Ethical -
fair, honest and act with integrity. Lead by Example - maintain a positive attitude, show respect for others, and have some fun! Accountable - we take our responsibilities seriously and we meet our commitments with urgency. Team Player
- dependable, enthusiastic contributor to team success and to the greater good of the bank. Embrace Dreams
- we encourage each other to reach for our dreams. Diversity
- we celebrate diversity and support equality for all. Community Oriented
- we actively support our communities and the Bank's CRA initiatives. Open and Honest Communication - always professional, responsive, and timely. EDUCATION and/or Experience
Great attitude and the ability to work in a fast-paced, team centered Passion for providing extraordinary customer High School Diploma 3-5 years of customer service Excellent communication, problem solving and interpersonal skills. Empathy, patience, and a genuine desire to help customer’s needs. Knowledge of administrative functions and best Strong information management, organization, planning and detail Demonstrated initiative, reliability, ability to multi-task, and manage Professional personal presentation; proper manners, and Ability to always maintain discretion and confidentiality. COMPUTER SKILLS
To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software. Solid word processing and computer database skills with accurate keyboarding at 30+ wpm.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The employee will primarily operate in a general office environment, using office equipment such as a phone and a computer. The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment. The employee must be willing and able to interact frequently with other Bank departments as well as the public. On occasion, office hours will flex to meet increased service
Salary Range: $20.00 to $22.00
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.