Customer Service Representative
Kentucky Staffing, Georgetown, Kentucky, United States, 40324
Customer Service Representative
Robert Half is looking for a motivated customer service representative to join our team in Georgetown, Kentucky. This is a contract-to-permanent position, offering an excellent opportunity to grow within the organization. In this role, you will provide exceptional service, ensuring customer satisfaction through effective communication and efficient management of orders. This position requires a collaborative approach, adaptability, and the ability to thrive in a dynamic environment. Responsibilities: Accurately process customer orders and oversee the full lifecycle, including updates and changes, to ensure timely fulfillment. Verify shipping, billing, pricing, and purchase order details to maintain accuracy. Maintain customer files with updated information, such as pricing, new items, delivery instructions, and address changes. Collaborate with sales staff to provide support and address customer needs effectively. Communicate regularly with both internal teams and external customers to resolve inquiries and issues. Audit purchase orders for compliance with pricing, quantities, terms, and shipping instructions. Address and document customer complaints, ensuring timely resolution. Handle product returns following company procedures to maintain customer satisfaction. Ensure compliance with safety, quality, and regulatory standards while adhering to company policies. Support team members with data entry and order intake, fostering a collaborative work environment. Requirements: Minimum of 2 years of experience in customer service or a related field. Background in chemical distribution or manufacturing is a plus. Strong problem-solving skills and ability to work independently with sound decision-making. Excellent interpersonal and communication skills, both written and verbal. Ability to thrive in a fast-paced, deadline-driven environment while managing multiple priorities. Proficiency in Microsoft Office Suite and familiarity with customer management systems. Commitment to teamwork and delivering exceptional customer satisfaction. Willingness to work additional hours, including on-call or after-hours, as needed.
Robert Half is looking for a motivated customer service representative to join our team in Georgetown, Kentucky. This is a contract-to-permanent position, offering an excellent opportunity to grow within the organization. In this role, you will provide exceptional service, ensuring customer satisfaction through effective communication and efficient management of orders. This position requires a collaborative approach, adaptability, and the ability to thrive in a dynamic environment. Responsibilities: Accurately process customer orders and oversee the full lifecycle, including updates and changes, to ensure timely fulfillment. Verify shipping, billing, pricing, and purchase order details to maintain accuracy. Maintain customer files with updated information, such as pricing, new items, delivery instructions, and address changes. Collaborate with sales staff to provide support and address customer needs effectively. Communicate regularly with both internal teams and external customers to resolve inquiries and issues. Audit purchase orders for compliance with pricing, quantities, terms, and shipping instructions. Address and document customer complaints, ensuring timely resolution. Handle product returns following company procedures to maintain customer satisfaction. Ensure compliance with safety, quality, and regulatory standards while adhering to company policies. Support team members with data entry and order intake, fostering a collaborative work environment. Requirements: Minimum of 2 years of experience in customer service or a related field. Background in chemical distribution or manufacturing is a plus. Strong problem-solving skills and ability to work independently with sound decision-making. Excellent interpersonal and communication skills, both written and verbal. Ability to thrive in a fast-paced, deadline-driven environment while managing multiple priorities. Proficiency in Microsoft Office Suite and familiarity with customer management systems. Commitment to teamwork and delivering exceptional customer satisfaction. Willingness to work additional hours, including on-call or after-hours, as needed.