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Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

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Mortgage Matchup Center

Phoenix, AZ

Job Summary:

Player 15 Group

– the sports & entertainment company behind the

Phoenix Suns (NBA) ,

Phoenix Mercury (WNBA) ,

Valley Suns (G League) , and

Mortgage Matchup Center

— is redefining the industry standard. Headquartered in downtown Phoenix and engaging fans across the world, Player 15 Group is driven by possibility, innovation, and the desire to create memorable moments for our fans and community.

Our culture is anchored in purpose-driven leadership and fueled by individuals who bring passion, creativity, and vision to everything they do. We challenge convention, amplify voices, and create experiences that resonate well beyond the final buzzer. This is where talent meets purpose and bold ideas become reality.

We are seeking an experienced and motivated Ticket Service Representative to join our team. In this high-impact role, you will support all facets of the ticket office as the first point person when ticketing issues arise at the counters or phones.

What You Will Do:

Greet each guest in a friendly and enthusiastic manner\nPerform assigned duties with a focus on excellent guest service\nSell tickets using Ticketmaster Host, Archtics and TM1 Sales ticketing system\nProvide information regarding event schedules, various pricing and seating arrangements\nExplain venue and show promoter policies for all events\nTroubleshooting digital ticketing issues within the Suns and Ticketmaster Apps\nAnswer ticket office phone line\nProvide general information regarding arena policies and event details\nMaintains regular and reliable attendance (60% monthly event availability)\nStay current on events scheduled at the Footprint Center\nTroubleshooting event night issues (customer account issues, ticket transfers, scanning, etc.)\nBalancing and reconciling daily/nightly ticket sales\nEnsure compliance with ticket related ADA laws\nAssist in box office cleanliness\nFollow dress code policy-Business casual\nOther administrative duties as assigned\nWhat We Need from Our Ticket Service Representative

Excellent customer service and interpersonal skills\nEffective problem solving using multiple ticketing software platforms\nBasic computer skills\nAttention to detail in a fast-paced environment\nMaintain a professional appearance and demeanor\nEnglish/Spanish bilingual is a plus\nExperience/ Education Requirements :

Minimum six months guest service experience required\nCash handling and credit card transaction experience preferred\nHigh School Diploma\nWhat You Can Expect:

The work environment characteristics described here are representative of those that must be met by

Ticket Service Representative

to optimally perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Flexible schedule includes weekends, evenings, some holidays and some overtime to meet business needs\nMost shifts begin at 4:45 PM and last 3-5 hours.\nNon-event day shifts are available in the morning into evening\nAbility to stand for extended periods of time\nMust be able to work 60% of events each month\nWork Indoors, away from the elements\nL-Light Work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible.\nAbility to work and communicate in noisy environments\nThis role is computer based and will require extended periods of time working in front of a computer screen\nRepeating motions that may include the wrists, hands and/or fingers\nAbility to interpret data and respond accordingly\nAbility to Read, Write & Speak in English\nPerks:

Discounts at Fanatics Team Shop\nTickets available for Phoenix Suns and Phoenix Mercury games

Visit our Culture page to learn more about our culture and work environment

Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

For questions about this career opportunity, please contact the People & Culture Recruiting team at recruiting@suns.com

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.\nFor further information, please review the Know Your Rights notice from the Department of Labor.\n","Ticket Service Representative

Mortgage Matchup Center

Phoenix, AZ

Job Summary:

Player 15 Group

– the s...",["B","2707360756"],"Work at Phoenix Suns","3 days ago","/jobs/2707360756-ticket-service-representative","/jobs?keyword=Phoenix+Suns",{"_429":428,"_433":523,"_452":453,"_444":514,"_243":524,"_440":525,"_427":428,"_111":526,"_431":194,"_432":194,"_454":453,"_442":443,"_425":527,"_455":518,"_430":127,"_476":477,"_460":528,"_478":526,"_479":443,"_481":521,"_483":484,"_485":529},["D",1772290800000],"Player 15 Group Headquarters\nPhoenix, AZ

About Player 15 Group\nPlayer 15 Group – the sports & entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center— is redefining the industry standard. Headquartered in downtown Phoenix and engaging fans across the world, Player 15 Group is driven by possibility, innovation, and the desire to create memorable moments for our fans and community. Our culture is anchored in purpose‑driven leadership and fueled by individuals who bring passion, creativity, and vision to everything they do. We challenge convention, amplify voices, and create experiences that resonate well beyond the final buzzer. This is where talent meets purpose and bold ideas become reality.

Account Manager, Membership Service – Phoenix Mercury\nIn this high‑impact role, you will support all facets of Mercury Ticket Sales while playing a key role in broader department initiatives.

What You Will Do

Build and nurture meaningful relationships with season ticket members through consistent, proactive, and personalized communication that enhances satisfaction and loyalty.

Lead all aspects of the renewal process while identifying opportunities to grow the account base through upgrades, add‑ons, cross‑sales, referrals, and new memberships.

Represent the Phoenix Mercury brand by delivering world‑class service during games, events, and throughout the year—creating memorable, value‑driven experiences for every member interaction.

Proactively engage in outbound activity, including appointments, arena visits, and community meetings, to deepen relationships and uncover new business opportunities.

Provide consultative service that highlights the value of Mercury experiences, addresses member needs, and ensures long‑term retention and engagement.

Maintain detailed and accurate member records in internal systems to support seamless communication and follow‑up across the service team.

Collaborate with colleagues across departments to execute premium experiences, support game‑day operations, and elevate the overall member experience.

Contribute to a culture of innovation, teamwork, and excellence by supporting initiatives that drive retention, revenue growth, and continuous improvement within the membership service department.

Perform additional duties and projects as assigned by leadership.

What We Need From Our Account Manager, Membership Service

Demonstrated success in outbound sales environments with a high level of daily activity and persistence.

Coachable and open to feedback, with a strong desire for continuous improvement and professional growth.

Highly process‑driven with the ability to follow established sales workflows and pipeline management practices.

Detail‑oriented with strong organizational skills and the ability to maintain accurate records in CRM systems.

Excellent communication and interpersonal skills, comfortable engaging prospects via phone, email, and in‑person.

Competitive mindset paired with a team‑oriented attitude and resilience in a fast‑paced, metrics‑driven environment.

Ability to adapt quickly to changing priorities and business needs while maintaining a customer‑first approach.

Experience / Education Requirements

Bachelor’s degree in business, marketing, sports management, or relevant experience.

1+ years of sales or service‑related experience. Preferably within the sports and entertainment industry.

Ability to work non‑traditional hours, including nights, weekends, and holidays.

What You Can Expect

Ability to transit throughout the arena for long periods of time.

Skill in multi‑tasking and performing both indoor and outdoor tasks in a dynamic environment.

Semisedentary work – Exerting up to 10 pounds of force occasionally.

Must be able to carry on a conversation both on the phone and in‑person.

Ability to read, write and speak in English.

Benefits

Medical, Dental, and Vision coverages

Life and Disability options

Vacation, sick and holiday leave programs

Perks

Discounts at Fanatics Team Shop

Tickets available for Phoenix Suns and Phoenix Mercury games

Visit our Culture page to learn more about our culture and work environment.

Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

For questions about this career opportunity, please contact the People & Culture Recruiting team at recruiting@suns.com

#J-18808-Ljbffr\n","Player 15 Group Headquarters\nPhoenix, AZ

About Player 15 Group\nPlayer 15 Group – the sports & entertainment company behind the Phoenix Sun...","Account Manager, Membership Service - Phoenix Mercury",["B","2728304164"],"/jobs/2728304164-account-manager-membership-service-phoenix-mercury","/jobs?keyword=Account+Manager%2C+Membership+Service+-+Phoenix+Mercury",{"_429":428,"_433":531,"_452":453,"_444":514,"_243":532,"_440":533,"_427":428,"_111":534,"_431":194,"_432":194,"_454":453,"_442":535,"_425":536,"_455":518,"_430":127,"_476":537,"_460":538,"_478":534,"_479":535,"_481":521,"_483":539,"_485":540},["D",1772236800000],"Inside Sales Consultant

Player 15 Group Headquarters Phoenix, AZ\nJob Summary: Player 15 Group

the sports & entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center

is redefining the industry standard. Headquartered in downtown Phoenix and engaging fans across the world, Player 15 Group is driven by possibility, innovation, and the desire to create memorable moments for our fans and community.\nOur culture is anchored in purpose-driven leadership and fueled by individuals who bring passion, creativity, and vision to everything they do. We challenge convention, amplify voices, and create experiences that resonate well beyond the final buzzer. This is where talent meets purpose and bold ideas become reality.\nThe Inside Sales Consultant will focus on identifying, cultivating, and driving new business revenue across the Phoenix Suns, Phoenix Mercury, Valley Suns, and Mortgage Matchup Center events, with a heavy emphasis on membership sales. The goal is to drive new revenue and deliver exceptional service to prospective and current members.\nWhat You Will Do:\nAchieve daily, weekly, and monthly required activity goals, including time-blocked call campaigns to focus on the task in a fast-paced, fun environment.\nAs a sales expert, you will apply strategic training methods to sell the full menu of Player15 Group products, including but not limited to season memberships, group experiences, and premium products.\nBuild relationships with prospective customers via outbound communication efforts and enhance those relationships through face-to-face meetings.\nDiscover leads by researching prospective clients within the metropolitan area and developing network referrals.\nAchieve and exceed individual monthly and annual goals set by the Manager of Inside Sales.\nAttend all Phoenix Suns, plus select Phoenix Mercury home games and Mortgage Matchup Center events, to leverage face-to-face meeting opportunities with prospective clients, assist with sales efforts through strategic sales table buy-now incentives, and conduct concourse intercepts throughout the game.\nAttend daily training and development sessions led by our leadership team.\nMaintain accurate and detailed records of all current clients and prospects with our CRM system\nWhat We Need from Our Inside Sales Consultant:\nCoachable, collaborative, and driven with a strong work ethic and commitment to individual and team success.\nStrong interpersonal and communication skills with a passion for relationship building.\nComfortable with cold calling, in-person meetings, and event hosting.\nHighly organized with the ability to manage multiple projects and deadlines.\nProficient in Ticketmaster Archtics, Microsoft Office and CRM platforms.\nStrong desire to grow a career in sports ticket sales and service.\nExperience/Education Requirements:\n1 year of sales experience (ticket sales, B2B, fundraising, or hospitality sales preferred).\nHigh-energy, self-motivated professional with a strong drive to generate revenue and exceed sales targets.\nBachelor's degree or equivalent work experience.\nStrong relationship-building skills, with a customer-first mindset and the ability to engage with executives and high-value clientele.\nAbility to work non-traditional hours, including nights, weekends, and holidays.\nWhat You Can Expect:\nThe work environment characteristics described here are representative of those that must be met by the Inside Sales Consultant to optimally perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\nFlexible schedule to include weekends, evenings, and some holidays to meet business needs.\nAbility to transit throughout the arena for long periods of time.\nOccasional travel from time to time for professional development\nThis position works mainly indoors, removed from extreme weather; exposure to weather is

S-Sedentary Work

Exerting up to 10 pounds of force occasionally.\nPosition is predominately computer-based, requiring the use of a computer monitor.\nMust be able to carry on with a conversation both on the phone and in-person.\nAbility to Read, Write & Speak in English\nWide range of full-time benefit options including Medical, Dental and Vision coverages, Life and Disability options, Vacation, sick and holiday leave programs, In-arena work requirements with the potential of hybrid schedules based on each role and department.\nPerks: Discounts at Fanatics Team Shop, Tickets available for Phoenix Suns and Phoenix Mercury games\nPlayer 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.\nEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

","Inside Sales Consultant

Player 15 Group Headquarters Phoenix, AZ\nJob Summary: Player 15 Group

the sports & entertainment company ...","Inside Sales Consultant","Phoenix, Arizona, United States, 85004",["B","2722273384"],"2 days ago","/jobs/2722273384-inside-sales-consultant","/jobs?location=Phoenix%2C+Arizona%2C+United+States%2C+85004","/jobs?keyword=Inside+Sales+Consultant",{"_429":428,"_433":542,"_452":453,"_444":514,"_243":543,"_440":544,"_427":428,"_111":545,"_431":194,"_432":194,"_454":453,"_442":443,"_425":546,"_455":518,"_430":115,"_476":477,"_460":547,"_478":545,"_479":443,"_481":521,"_483":484,"_485":548},["D",1772323200000],"Director, Web Experience

Player 15 Group Headquarters Phoenix, AZ\nPlayer 15 Group the sports & entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center is redefining the industry standard. Headquartered in downtown Phoenix and engaging fans across the world, Player 15 Group is driven by possibility, innovation, and the desire to create memorable moments for our fans and community.\nOur culture is anchored in purpose-driven leadership and fueled by individuals who bring passion, creativity, and vision to everything they do. We challenge convention, amplify voices, and create experiences that resonate well beyond the final buzzer. This is where talent meets purpose and bold ideas become reality.\nWe are seeking an experienced and motivated Director, Web Experience to join our team. In this high-impact role, you will support all facets of Web Experience for Player 15 Group web properties, while playing a key role in broader department initiatives.\nWhat You Will Do:\nDevelop and own the holistic web experience strategy for all digital properties, ensuring seamless journeys for fans, ticket buyers, partners, and community stakeholders.\nLead, mentor, and grow a high-performing web development / web operations team, with an emphasis on performance and scalability.\nDefine technical roadmaps and oversee architecture decisions to deliver a best-in-class sports fan web experience.\nOwn the conversion optimization program (A/B testing, personalization, multivariate experiments) to improve outcomes across ticket sales, membership, loyalty sign-ups, and merchandise.\nEnforce SEO best practices across all fan-facing web properties, including content-rich team sites, schedule/ticketing pages, and community programs.\nManage content governance for game-day information, player/team content, multimedia, and sponsor activations, ensuring timely publishing and consistency across channels.\nInstrument and maintain web analytics, event tracking, and dashboards tied to key sports KPIs: ticket conversion, fan engagement, retention, loyalty program participation, and digital sponsorship ROI.\nPartner with marketing, partnerships, and ticketing teams to integrate the site with Martech, CRM, CDP, loyalty/rewards platforms, and mobile apps.\nCollaborate with creative, content, and fan experience groups to ensure the website enhances the brand, highlights community initiatives, and showcases sponsorship activations.\nMonitor KPIs (traffic, conversion, SEO rankings, fan engagement, ticket sales lift) and present insights and ROI from web initiatives to senior sports leadership.\nStay current on web and sports-industry digital trends: gamification, real-time updates, streaming integration, personalization, and global fan engagement tactics.\nWhat We Need from Our Director, Web Experience:\n8+ years in web development, digital product management, or web engineering roles, with at least 3 years leading teams.\nStrong hands-on experience with front-end, back-end and CMS platforms and integrations with ticketing and fan engagement platforms.\nDeep fluency in web analytics, SEO, CRO, and A/B testing methodologies.\nExperience with Martech integration: CRM, CDP, marketing automation, tag managers, personalization engines.\nProven ability to optimize conversion funnelsespecially ticketing, membership, or subscription flows.\nExcellent communication skills, able to partner across technical, creative, and commercial teams.\nExperience/ Education Requirements:\nHigh school diploma or GED\nRelevant Certifications\nWhat You Can Expect:\nThe work environment characteristics described here are representative of those that must be met by Director, Web Experience to optimally perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nAbility to transit throughout the arena for long periods of time.\nThis position works mainly indoors, removed from extreme weather; exposure to weather is

S-Sedentary Work Exerting up to 10 pounds of force occasionally.\nMust be able to carry on a conversation both on the phone and in-person.\nAbility to Read, Write & Speak in English\nWide range of full-time benefit options including\nMedical, Dental and Vision coverages\nLife and Disability options\nVacation, sick and holiday leave programs\nPerks:\nDiscounts at Fanatics Team Shop\nTickets available for Phoenix Suns and Phoenix Mercury games\nPlayer 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.\nFor questions about this career opportunity, please contact the People & Culture Recruiting team at recruiting@suns.com\nEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.\n","Director, Web Experience

Player 15 Group Headquarters Phoenix, AZ\nPlayer 15 Group the sports & entertainment company behind the Phoenix Su...","Director, Web Experience",["B","2732957668"],"/jobs/2732957668-director-web-experience","/jobs?keyword=Director%2C+Web+Experience",{"_429":428,"_433":550,"_452":453,"_444":514,"_243":551,"_440":552,"_427":428,"_111":545,"_431":194,"_432":194,"_454":453,"_442":443,"_425":553,"_455":518,"_430":115,"_476":554,"_460":555,"_478":545,"_479":443,"_481":521,"_483":484,"_485":548},["D",1770591600000],"Overview\nPlayer 15 Group

– the sports & entertainment company behind the

Phoenix Suns (NBA) ,

Phoenix Mercury (WNBA) ,

Valley Suns (G League) , and

Mortgage Matchup Center . Headquartered in downtown Phoenix, we engage fans across the world and are driven by possibility, innovation, and the desire to create memorable moments for our fans and community. Our culture is anchored in purpose-driven leadership and fueled by individuals who bring passion, creativity, and vision to everything they do. We challenge convention, amplify voices, and create experiences that resonate well beyond the final buzzer.

We are seeking an experienced and motivated

Director, Web Experience

to join our team. In this high-impact role, you will support all facets of

Web Experience

for

Player 15 Group web properties , while playing a key role in broader department initiatives.

Responsibilities

Develop and own the holistic web experience strategy for all digital properties, ensuring seamless journeys for fans, ticket buyers, partners, and community stakeholders.

Lead, mentor, and grow a high-performing web development / web operations team, with an emphasis on performance and scalability.

Define technical roadmaps and oversee architecture decisions to deliver a best-in-class sports fan web experience.

Own the conversion optimization program (A/B testing, personalization, multivariate experiments) to improve outcomes across ticket sales, membership, loyalty sign-ups, and merchandise.

Enforce SEO best practices across all fan-facing web properties, including content-rich team sites, schedule/ticketing pages, and community programs.

Manage content governance for game-day information, player/team content, multimedia, and sponsor activations, ensuring timely publishing and consistency across channels.

Instrument and maintain web analytics, event tracking, and dashboards tied to key sports KPIs: ticket conversion, fan engagement, retention, loyalty program participation, and digital sponsorship ROI.

Partner with marketing, partnerships, and ticketing teams to integrate the site with Martech, CRM, CDP, loyalty/rewards platforms, and mobile apps.

Collaborate with creative, content, and fan experience groups to ensure the website enhances the brand, highlights community initiatives, and showcases sponsorship activations.

Monitor KPIs (traffic, conversion, SEO rankings, fan engagement, ticket sales lift) and present insights and ROI from web initiatives to senior sports leadership.

Stay current on web and sports-industry digital trends: gamification, real-time updates, streaming integration, personalization, and global fan engagement tactics.

What We Need From Our Director, Web Experience

8+ years in web development, digital product management, or web engineering roles, with at least 3 years leading teams.

Strong hands-on experience with front-end, back-end and CMS platforms and integrations with ticketing and fan engagement platforms.

Deep fluency in web analytics, SEO, CRO, and A/B testing methodologies.

Experience with Martech integration: CRM, CDP, marketing automation, tag managers, personalization engines.

Proven ability to optimize conversion funnels—especially ticketing, membership, or subscription flows.

Excellent communication skills, able to partner across technical, creative, and commercial teams.

Experience / Education Requirements

High school diploma or GED

Relevant Certifications

What You Can Expect\nThe work environment characteristics described here are representative of those that must be met by the Director, Web Experience to optimally perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to transition throughout the arena for long periods of time.

This position works mainly indoors, with exposure to standard indoor conditions.

S-Sedentary Work – Exerting up to 10 pounds of force occasionally.

Must be able to carry on a conversation both on the phone and in-person.

Ability to read, write, and speak in English.

Wide range of full-time benefit options including Medical, Dental and Vision coverages

Life and Disability options

Vacation, sick and holiday leave programs

Perks:

Discounts at Fanatics Team Shop

Tickets available for Phoenix Suns and Phoenix Mercury games

Visit our Culture page to learn more about our culture and work environment.

Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

For questions about this career opportunity, please contact the People & Culture Recruiting team at recruiting@suns.com

#J-18808-Ljbffr\n","Overview\nPlayer 15 Group

– the sports & entertainment company behind the

Phoenix Suns (NBA) ,

Phoenix Mercury (WNBA) ,