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He/she is responsible for working with the Hospital Customer Tea Hospital, Customer Experience, Account Executive, Representative, Pharmaceutical Sales, Medical Director, Retail\n","descriptionText","Hospital / Institutional Customer Representative - IOWA, IA Merck & Company, Inc. Sales & Business Development The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our Company's customer centric business model. He/she is responsible for working with the Hospital Customer Tea Hospital, Customer Experience, Account Executive, Representative, Pharmaceutical Sales, Medical Director, Retail","shortDescription","The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our Comp...","location","Des Moines, Iowa, United States, 50319","companyName","Merck & Company, Inc.","salaryMin","salaryMax","salaryDescription","https://us.thebigjobsite.com/redirectfeedjob?jobid=6941EB1564D89629BB8E681145751B66&source=mediabistroxmlus&utm_source=mediabistroxmlus&jobSiteKey=C93EBCB49D50C090782AA85422A5DD2F","companyDescription","companyWebsite","displayLogo","https://www.mediabistro.com/public/images/desk-100x50.webp","displayThumbnail","displayHeadline","Work at Merck & Company, Inc.","isManualPosted","costPerClick",0.15,"displayUrl","fullUrl","https://www.mediabistro.com/jobs/2732976151-hospital-institutional-customer-representative-iowa-ia","strippedDescription","parsedLocation",{"_466":467,"_468":469,"_470":471,"_472":194,"_473":194,"_474":475},"city","Des Moines","state","Iowa","country","United States","street1","street2","postal_code","50319","displayPublishedAt","13 hours ago","shortTitle","shortLocation","level","searchCompanyPath","/jobs?keyword=Merck+%26+Company%2C+Inc.","searchLocationPath","/jobs?location=Des+Moines%2C+Iowa%2C+United+States%2C+50319","searchTitlePath","/jobs?keyword=Hospital+%2F+Institutional+Customer+Representative+-+IOWA%2C+IA","featuredCompany",{"_425":489,"_15":374,"_490":428,"_74":-5,"_491":492,"_243":493,"_442":494,"_495":-5,"_496":497,"_498":-5,"_499":500,"_501":502,"_503":504,"_452":505,"_460":506,"_454":507},1072,"agency","slug","hearst-television","

Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

","New York, NY","coloredLogo","logoAttachment","Hearst.png","thumbnail","thumbnailAttachment","Hearst_TV_Careers.png","hexCode","#2D75B9","headline","National multimedia company reaching 24 million households","https://production-rails-default.s3.amazonaws.com/uploads/company/logo_attachment/1072/Hearst.png","/companies/hearst-television","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/1072/Hearst_TV_Careers.png","hasJobSubmission","isSavedJob","similarJobs",[512,524,535,544,554],{"_429":428,"_433":513,"_452":453,"_444":514,"_243":515,"_440":516,"_427":428,"_111":436,"_431":194,"_432":194,"_454":453,"_442":517,"_425":518,"_455":519,"_430":127,"_476":520,"_460":521,"_478":436,"_479":517,"_481":522,"_483":523,"_485":486},["D",1772345555000],"Merck","**Job Description**
The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our Company's customer centric business model. He/she is responsible for working with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support pull-through activities relative to the customer strategy and ensure that our Company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients.
**The primary activities include:**
+ Communicates about product in a way that's meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer's needs
+ Engages in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information
+ Within select customer accounts acts as primary point of contact for customer, meet with key customers/personnel to understand practice structure, business model, key influencers Managed Care Organization (MCO), employers, state and local regulations)/network structure, customer needs and identifies business opportunities
+ For select customer accounts/HCPs, coordinate with customer team to develop customer strategy - outlining strategy for interactions/ relationship, solutions and potential offerings for customer
+ Partners with National Account Executives (NAEs) to maintain strong focus on Managed Care pull-through
+ Shares learning and best practices from one customer to help other customers meet their need
+ Demonstrates a focus on better health outcomes (beyond acquisition, considers the HCP and patient experience)
+ Provides input into resource allocation decisions across customers
+ Identifies and selects programs/services available in the library of our Company's \"resources\" to address customer needs
+ Works with solutions group (Headquarters - HQ) and/or Medical Account Executive (MAE) to develop and deliver relevant offerings that address desired customer needs
+ Maintain current understanding of practice structure, business model, key influencers/ network structure and make information available to relevant stakeholders
+ Collaborate and communicate effectively with extended \"in-scope\" customer team to ensure a consistent customer experience across our Company's divisions and functional areas; ensure integration with National Account Executive (NAE), our Company's Vaccines personnel, Health Management Services (HMS) Manager, Solutions Consultant, Customer Strategies and Solutions (CSS), Regional Medical Director (RMD) and other key stakeholders to share key customer learning and support customer needs
+ Outstanding in all competency areas (Account Management; External Market Focus; 1:1 Customer Interactions)
+ Influences beyond their specific geography or product area
+ Implements approved resources, programs and messages to address customer and company needs.
+ Create awareness of approved Inpatient Hospital Letters of Participation (LOP) with eligible and appropriate customers. To include discussing approved details of the contract.
**Territory Information:**
+ This territory covers the state of Iowa including but not limited to Sioux Falls, ND and Omaha, NE.
+ The selected Sales Representative must reside within the territory.
+ Overnight travel may be required.
+ Travel (%) varies based on candidate's location within the geography.
**Qualifications**
**Education Minimum Requirements:**
+ Bachelor's Degree with 3 (36 months) or more years Sales experience **OR** a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices).
**Required:**
+ Prior experience working in a scientific field or healthcare environment
+ Previous sales experience
+ Prior experience developing new business opportunities with existing customers
+ Experience establishing new customer relationships
+ Understanding of our Company's products and therapeutic areas
+ Consistent performer in most competency areas
+ Valid Driver's license
**Preferred:**
+ Prior consulting or customer service experience
+ Experience developing and executing a plan for engaging customers and meeting customer needs
+ Understanding of Headquarter operations
+ Ability to analyze metrics to assess progress against objectives
+ Hospital/Institutional Sales experience
**Required Skills:**
Account Management, Account Management, Account Planning, Adaptability, Business Management, Business Model Development, Business Opportunities, Client Communication, Customer Experience Design, Customer Experience Management, Customer Experience Strategy, Customer Feedback Management, Customer Rapport, Customer Strategy, Digital Analytics, Health Outcomes, Hospital Sales, Interpersonal Relationships, Lead Generation, Market Analysis, Pharmaceutical Sales Training, Resource Allocation, Sales Calls, Sales Metrics, Sales Operations {+ 5 more}
**Preferred Skills:**
Current Employees apply HERE ( Contingent Workers apply HERE ( and Puerto Rico Residents Only:**
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here ( if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
EEOC Know Your Rights ( GINA Supplement
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts ( Hybrid Work Model**
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as \"remote\".
The salary range for this role is
$106,200.00 - $167,200.00
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at .
You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
**San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
**Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
**Search Firm Representatives Please Read Carefully**
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
**Employee Status:**
Regular
**Relocation:**
No relocation
**VISA Sponsorship:**
No
**Travel Requirements:**
25%
**Flexible Work Arrangements:**
Remote
**Shift:**
Not Indicated
**Valid Driving License:**
Yes
**Hazardous Material(s):**
n/a
**Job Posting End Date:**
02/24/2026
***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.**
**Requisition ID:** R ","**Job Description**
The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role...","Montgomery",["B","2623973231"],"Work at Merck","6 hours ago","/jobs/2623973231-hospital-institutional-customer-representative-iowa-ia","/jobs?keyword=Merck","/jobs?location=Montgomery",{"_429":428,"_433":525,"_452":453,"_444":526,"_243":527,"_440":528,"_427":428,"_111":436,"_431":194,"_432":194,"_454":453,"_442":529,"_425":530,"_455":531,"_430":127,"_476":477,"_460":532,"_478":436,"_479":529,"_481":533,"_483":534,"_485":486},["D",1772323200000],"Nashville Staffing","Hospital / Institutional Customer Representative

The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our company's customer centric business model. He/she is responsible for working with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support pull-through activities relative to the customer strategy and ensure that our company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients.\nThe primary activities include:\nCommunicates about product in a way that's meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer's needs\nEngages in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information\nWithin select customer accounts acts as primary point of contact for customer, meet with key customers/personnel to understand practice structure, business model, key influencers Managed Care Organization (MCO), employers, state and local regulations)/network structure, customer needs and identifies business opportunities\nFor select customer accounts/HCPs, coordinate with customer team to develop customer strategy - outlining strategy for interactions/ relationship, solutions and potential offerings for customer\nPartners with National Account Executives (NAEs) to maintain strong focus on Managed Care pull-through\nShares learning and best practices from one customer to help other customers meet their need\nDemonstrates a focus on better health outcomes (beyond acquisition, considers the HCP and patient experience)\nProvides input into resource allocation decisions across customers\nIdentifies and selects programs/services available in the library of our company's \"resources\" to address customer needs\nWorks with solutions group (Headquarters - HQ) and/or Medical Account Executive (MAE) to develop and deliver relevant offerings that address desired customer needs\nMaintain current understanding of practice structure, business model, key influencers/ network structure and make information available to relevant stakeholders\nCollaborate and communicate effectively with extended \"in-scope\" customer team to ensure a consistent customer experience across our company's divisions and functional areas; ensure integration with National Account Executive (NAE), our company's Vaccines personnel, Health Management Services (HMS) Manager, Solutions Consultant, Customer Strategies and Solutions (CSS), Regional Medical Director (RMD) and other key stakeholders to share key customer learning and support customer needs\nOutstanding in all competency areas (Account Management; External Market Focus; 1:1 Customer Interactions)\nInfluences beyond their specific geography or product area\nImplements approved resources, programs and messages to address customer and company needs.\nCreate awareness of approved Inpatient Hospital Letters of Participation (LOP) with eligible and appropriate customers. To include discussing approved details of the contract.\nTerritory Information:\nThis territory covers the state of Iowa including but not limited to Sioux Falls, ND and Omaha, NE.\nThe selected Sales Representative must reside within the territory.\nOvernight travel may be required.\nTravel (%) varies based on candidate's location within the geography.\nQualifications:\nEducation Minimum Requirements:\nBachelor's Degree with 3 (36 months) or more years Sales experience\nOR a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices).\nRequired:\nPrior experience working in a scientific field or healthcare environment\nPrevious sales experience\nPrior experience developing new business opportunities with existing customers\nExperience establishing new customer relationships\nUnderstanding of our company's products and therapeutic areas\nConsistent performer in most competency areas\nValid Driver's license\nPreferred:\nPrior consulting or customer service experience\nExperience developing and executing a plan for engaging customers and meeting customer needs\nUnderstanding of Headquarter operations\nAbility to analyze metrics to assess progress against objectives\nHospital/Institutional Sales experience\nRequired Skills:\nAccount Management\nAccount Planning\nAdaptability\nBusiness Management\nBusiness Model Development\nBusiness Opportunities\nClient Communication\nCustomer Experience Design\nCustomer Experience Management\nCustomer Experience Strategy\nCustomer Feedback Management\nCustomer Rapport\nCustomer Strategy\nDigital Analytics\nHealth Outcomes\nHospital Sales\nInterpersonal Relationships\nLead Generation\nMarket Analysis\nPharmaceutical Sales Training\nResource Allocation\nSales Calls\nSales Metrics\nSales Operations\nPreferred Skills:\nSalary range for this role is $106,200.00 - $167,200.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.\nYou can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.\n","Hospital / Institutional Customer Representative

The Hospital / Institutional Customer Representative is a key member of the Hospital Cust...","Nashville, Tennessee, United States, 37247",["B","2732975086"],"Work at Nashville Staffing","/jobs/2732975086-hospital-institutional-customer-representative-iowa-ia","/jobs?keyword=Nashville+Staffing","/jobs?location=Nashville%2C+Tennessee%2C+United+States%2C+37247",{"_429":428,"_433":536,"_452":453,"_444":537,"_243":527,"_440":528,"_427":428,"_111":436,"_431":194,"_432":194,"_454":453,"_442":538,"_425":539,"_455":540,"_430":127,"_476":477,"_460":541,"_478":436,"_479":538,"_481":542,"_483":543,"_485":486},["D",1772323200000],"Columbus Staffing","Columbus, Ohio, United States, 43224",["B","2732968682"],"Work at Columbus Staffing","/jobs/2732968682-hospital-institutional-customer-representative-iowa-ia","/jobs?keyword=Columbus+Staffing","/jobs?location=Columbus%2C+Ohio%2C+United+States%2C+43224",{"_429":428,"_433":545,"_452":453,"_444":546,"_243":547,"_440":528,"_427":428,"_111":436,"_431":194,"_432":194,"_454":453,"_442":548,"_425":549,"_455":550,"_430":127,"_476":477,"_460":551,"_478":436,"_479":548,"_481":552,"_483":553,"_485":486},["D",1772323200000],"Austin Staffing","Hospital / Institutional Customer Representative

The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our company's customer centric business model. He/she is responsible for working with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support pull-through activities relative to the customer strategy and ensure that our company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients.\nThe primary activities include:\nCommunicates about product in a way that's meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer's needs\nEngages in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information\nWithin select customer accounts acts as primary point of contact for customer, meet with key customers/personnel to understand practice structure, business model, key influencers Managed Care Organization (MCO), employers, state and local regulations)/network structure, customer needs and identifies business opportunities\nFor select customer accounts/HCPs, coordinate with customer team to develop customer strategy - outlining strategy for interactions/ relationship, solutions and potential offerings for customer\nPartners with National Account Executives (NAEs) to maintain strong focus on Managed Care pull-through\nShares learning and best practices from one customer to help other customers meet their need\nDemonstrates a focus on better health outcomes (beyond acquisition, considers the HCP and patient experience)\nProvides input into resource allocation decisions across customers\nIdentifies and selects programs/services available in the library of our company's \"resources\" to address customer needs\nWorks with solutions group (Headquarters - HQ) and/or Medical Account Executive (MAE) to develop and deliver relevant offerings that address desired customer needs\nMaintain current understanding of practice structure, business model, key influencers/ network structure and make information available to relevant stakeholders\nCollaborate and communicate effectively with extended \"in-scope\" customer team to ensure a consistent customer experience across our company's divisions and functional areas; ensure integration with National Account Executive (NAE), our company's Vaccines personnel, Health Management Services (HMS) Manager, Solutions Consultant, Customer Strategies and Solutions (CSS), Regional Medical Director (RMD) and other key stakeholders to share key customer learning and support customer needs\nOutstanding in all competency areas (Account Management; External Market Focus; 1:1 Customer Interactions)\nInfluences beyond their specific geography or product area\nImplements approved resources, programs and messages to address customer and company needs.\nCreate awareness of approved Inpatient Hospital Letters of Participation (LOP) with eligible and appropriate customers. To include discussing approved details of the contract.\nTerritory Information:\nThis territory covers the state of Iowa including but not limited to Sioux Falls, ND and Omaha, NE.\nThe selected Sales Representative must reside within the territory.\nOvernight travel may be required.\nTravel (%) varies based on candidate's location within the geography.\nQualifications:\nEducation Minimum Requirements:\nBachelor's Degree with 3 (36 months) or more years Sales experience\nOR a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices).\nRequired:\nPrior experience working in a scientific field or healthcare environment\nPrevious sales experience\nPrior experience developing new business opportunities with existing customers\nExperience establishing new customer relationships\nUnderstanding of our company's products and therapeutic areas\nConsistent performer in most competency areas\nValid Driver's license\nPreferred:\nPrior consulting or customer service experience\nExperience developing and executing a plan for engaging customers and meeting customer needs\nUnderstanding of Headquarter operations\nAbility to analyze metrics to assess progress against objectives\nHospital/Institutional Sales experience\nRequired Skills:\nAccount Management\nAccount Planning\nAdaptability\nBusiness Management\nBusiness Model Development\nBusiness Opportunities\nClient Communication\nCustomer Experience Design\nCustomer Experience Management\nCustomer Experience Strategy\nCustomer Feedback Management\nCustomer Rapport\nCustomer Strategy\nDigital Analytics\nHealth Outcomes\nHospital Sales\nInterpersonal Relationships\nLead Generation\nMarket Analysis\nPharmaceutical Sales Training\nResource Allocation\nSales Calls\nSales Metrics\nSales Operations\nPreferred Skills:\nSalary range for this role is $106,200.00 - $167,200.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at . You can apply for this role through (or via the Workday Jobs Hub if you are a current employee).\n","Austin, Texas, us, 78716",["B","2616448239"],"Work at Austin Staffing","/jobs/2616448239-hospital-institutional-customer-representative-iowa-ia","/jobs?keyword=Austin+Staffing","/jobs?location=Austin%2C+Texas%2C+us%2C+78716",{"_429":428,"_433":555,"_452":453,"_444":514,"_243":556,"_440":516,"_427":428,"_111":557,"_431":194,"_432":194,"_454":453,"_442":517,"_425":558,"_455":519,"_430":127,"_476":520,"_460":559,"_478":557,"_479":517,"_481":522,"_483":523,"_485":560},["D",1772345545000],"**Job Description**
The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our Company's customer centric business model. He/she is responsible for working with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support pull-through activities relative to the customer strategy and ensure that our Company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients.
The primary activities include:
+ Communicates about product in a way that's meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer's needs
+ Engages in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information
+ Within select customer accounts acts as primary point of contact for customer, meet with key customers/personnel to understand practice structure, business model, key influencers Managed Care Organization (MCO), employers, state and local regulations)/network structure, customer needs and identifies business opportunities
+ For select customer accounts/HCPs, coordinate with customer team to develop customer strategy - outlining strategy for interactions/ relationship, solutions and potential offerings for customer
+ Partners with National Account Executives (NAEs) to maintain strong focus on Managed Care pull-through
+ Shares learning and best-practices from one customer to help other customers meet their needs
+ Demonstrates a focus on better health outcomes (beyond acquisition, considers the HCP and patient experience)
+ Provides input into resource allocation decisions across customers
+ Identifies and selects programs/services available in the library of our Company's \"resources\" to address customer needs
+ Works with solutions group (Headquarters - HQ) and/or Medical Account Executive (MAE) to develop and deliver relevant offerings that address desired customer needs
+ Maintain current understanding of practice structure, business model, key influencers/ network structure and make information available to relevant stakeholders
+ Collaborate and communicate effectively with extended \"in-scope\" customer team to ensure a consistent customer experience across our Company's divisions and functional areas; ensure integration with National Account Executive (NAE), our Company's Vaccines personnel, Health Management Services (HMS) Manager, Solutions Consultant, Customer Strategies and Solutions (CSS), Regional Medical Director (RMD) and other key stakeholders to share key customer learning and support customer needs
+ Outstanding in all competency areas (Account Management; External Market Focus; 1:1 Customer Interactions)
+ Influences beyond their specific geography or product area
+ Implements approved resources, programs and messages to address customer and company needs.
+ Create awareness of approved Inpatient Hospital Letters of Participation (LOP) with eligible and appropriate customers. To include discussing approved details of the contract.
**Territory Information:**
+ Territory covers Sacramento, Roseville, Walnut Creek, Stockton and Yuba City, CA.
+ The selected Sales Representative must reside within the territory.
+ Overnight travel may be required.
+ Travel (%) varies based on candidate's location within the geography.
**Qualifications**
**Education Minimum Requirements:**
+ Bachelor's Degree with 3 (36 months) or more years Sales experience **OR** a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices).
**Required:**
+ Prior experience working in a scientific field or healthcare environment
+ Previous sales experience
+ Prior experience developing new business opportunities with existing customers
+ Experience establishing new customer relationships
+ Understanding of our Company's products and therapeutic areas
+ Consistent performer in most competency areas
+ Valid Driver's license
**Preferred:**
+ Prior consulting or customer service experience
+ Experience developing and executing a plan for engaging customers and meeting customer needs
+ Understanding of Headquarter operations
+ Ability to analyze metrics to assess progress against objectives
+ Hospital/Institutional Sales experience
**Required Skills:**
Account Management, Account Management, Account Planning, Adaptability, Business Management, Business Model Development, Business Opportunities, Client Communication, Customer Experience Management, Customer Experience Strategy, Customer Feedback Management, Customer Needs Analysis, Customer Rapport, Customer Strategy, Digital Analytics, Health Outcomes, Hospital Sales, Interpersonal Relationships, Lead Generation, Management Process, Market Analysis, Pharmaceutical Sales Training, Resource Allocation, Sales Calls, Sales Metrics {+ 5 more}
**Preferred Skills:**
Current Employees apply HERE ( Contingent Workers apply HERE ( and Puerto Rico Residents Only:**
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here ( if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
EEOC Know Your Rights ( GINA Supplement
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts ( Hybrid Work Model**
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as \"remote\".
The salary range for this role is
$106,200.00 - $167,200.00
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at .
You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
**San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
**Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
**Search Firm Representatives Please Read Carefully**
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
**Employee Status:**
Regular
**Relocation:**
No relocation
**VISA Sponsorship:**
No
**Travel Requirements:**
10%
**Flexible Work Arrangements:**
Remote
**Shift:**
Not Indicated
**Valid Driving License:**
Yes
**Hazardous Material(s):**
n/a
**Job Posting End Date:**
02/23/2026
***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.**
**Requisition ID:** R ","Hospital / Institutional Customer Representative - Sacramento, CA",["B","2515581727"],"/jobs/2515581727-hospital-institutional-customer-representative-sacramento-ca","/jobs?keyword=Hospital+%2F+Institutional+Customer+Representative+-+Sacramento%2C+CA","actionData","errors"]