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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

","New York, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","hexCode","#080D0C","headline","Publisher of Inc. and Fast Company, empowering innovators and entrepreneurs.","/companies/mansueto-ventures-careers","hasJobSubmission","isSavedJob","similarJobs",[511,524,536,545,558],{"_429":428,"_433":512,"_452":453,"_444":513,"_243":514,"_440":515,"_427":428,"_111":516,"_431":194,"_432":194,"_454":453,"_442":517,"_425":518,"_455":519,"_430":118,"_476":477,"_460":520,"_478":516,"_480":517,"_482":521,"_484":522,"_486":523},["D",1772323200000],"UPS","Signature Customer Success Account Manager (CSM)

The Signature Customer Success Account Manager (CSM) will manage a high volume of smaller customers. The Signature CSM will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature CSM will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature CSM will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.\nThis role is responsible for covering the Appleton, Wisconsin territory.\nKey Responsibilities:\nIssue Management\nServe as the primary point of contact and advocate for assigned accounts\nHandle routine customer inquiries with standardized solutions while escalating complex issues as needed\nCoordinate with sales, support teams, and UPS operations to deliver supply chain solutions.\nValue Creation / Proposals\nProactively engages existing customers to enhance value and prevent churn\nConduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas\nIdentify low touch upsell opportunities and guide customer to resources for additional value\nDevelop strategies for upselling / cross-selling opportunities to drive account growth\nDrive product adoption and educate customers and products and services\nTerritory Management\nManage a large portfolio of lower-tier accounts with a focus on efficiency and scalability\nMonitor customer health metrics to measure satisfaction and to prevent churn\nFeedback Collection\nUpdate UPS DRIVE with retention data, planning next steps for churn prevention / growth\nQualifications:\n0-4 years in sales, customer success, support, or related customer-facing roles\nSMB account management experience\nCan manage multiple customer engagements through strong organizational skills\nData driven mindset\nExcellent written communication skills\n4 year degree - Preferred\nUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.\nUPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.\nMust be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.\n","Signature Customer Success Account Manager (CSM)

The Signature Customer Success Account Manager (CSM) will manage a high volume of smaller...","Customer Success Account Manager - Signature - Appleton, WI","Appleton, Wisconsin, United States, 54914",["B","2732998863"],"Work at UPS","/jobs/2732998863-customer-success-account-manager-signature-appleton-wi","/jobs?keyword=UPS","/jobs?location=Appleton%2C+Wisconsin%2C+United+States%2C+54914","/jobs?keyword=Customer+Success+Account+Manager+-+Signature+-+Appleton%2C+WI",{"_429":428,"_433":525,"_452":453,"_444":526,"_243":527,"_440":528,"_427":428,"_111":436,"_431":194,"_432":194,"_454":453,"_442":529,"_425":530,"_455":531,"_430":118,"_476":532,"_460":533,"_478":479,"_480":529,"_482":534,"_484":535,"_486":487},["D",1772204400000],"Tennessee Staffing","Signature Customer Success Account Manager

Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.\nThis position will support a territory including Nashville and Clarksville, TN. The Signature Customer Success Account Manager will manage a high volume of smaller customers. The Signature Customer Success Account Manager will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Account Manager will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. This role will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.\nKey Responsibilities:\nIssue Management: Serve as the primary point of contact and advocate for assigned accounts. Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.\nValue Creation / Proposals: Proactively engage existing customers to enhance value and prevent churn. Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. Identify low-touch upsell opportunities and guide customers to resources for additional value. Develop strategies for upselling / cross-selling opportunities to drive account growth. Drive product adoption and educate customers on products and services.\nTerritory Management: Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. Monitor customer health metrics to measure satisfaction and prevent churn.\nFeedback Collection: Update UPS DRIVE with retention data, planning next steps for churn prevention / growth.\nQualifications:\n04 years in sales, customer success, support, or related customer-facing roles.\nSMB account management experience.\nAbility to manage multiple customer engagements through strong organizational skills.\nData-driven mindset. Proficiency in CRM systems and Microsoft Excel.\nExcellent written communication skills.\n4-year degree - Preferred\nEmployee Type: Permanent\nUPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.\n","Signature Customer Success Account Manager

Envision innovative possibilities, experience our rewarding culture, and work with talented tea...","Clarksville, Tennessee, United States, 37040",["B","2718110676"],"Work at Tennessee Staffing","1 days ago","/jobs/2718110676-customer-success-account-manager-signature-nashville-clarksville-tn","/jobs?keyword=Tennessee+Staffing","/jobs?location=Clarksville%2C+Tennessee%2C+United+States%2C+37040",{"_429":428,"_433":537,"_452":453,"_444":445,"_243":538,"_440":539,"_427":428,"_111":516,"_431":194,"_432":194,"_454":453,"_442":540,"_425":541,"_455":456,"_430":118,"_476":542,"_460":543,"_478":516,"_480":540,"_482":483,"_484":544,"_486":523},["D",1772290800000],"Signature Customer Success Account Manager (CSM)

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.\nThe Signature Customer Success Account Manager (CSM) will manage a high volume of smaller customers. The Signature CSM will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature CSM will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature CSM will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.\nThis role is responsible for covering the Appleton, Wisconsin territory.\nKey Responsibilities:

Issue Management\nServe as the primary point of contact and advocate for assigned accounts\nHandle routine customer inquiries with standardized solutions while escalating complex issues as needed\nCoordinate with sales, support teams, and UPS operations to deliver supply chain solutions.\nValue Creation / Proposals\nProactively engages existing customers to enhance value and prevent churn\nConduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas\nIdentify low touch upsell opportunities and guide customer to resources for additional value\nDevelop strategies for upselling / cross-selling opportunities to drive account growth\nDrive product adoption and educate customers and products and services\nTerritory Management\nManage a large portfolio of lower-tier accounts with a focus on efficiency and scalability\nMonitor customer health metrics to measure satisfaction and to prevent churn\nFeedback Collection\nUpdate UPS DRIVE with retention data, planning next steps for churn prevention / growth\nQualifications:

0-4 years in sales, customer success, support, or related customer-facing roles\nSMB account management experience\nCan manage multiple customer engagements through strong organizational skills\nData driven mindset\nExcellent written communication skills\n4 year degree - Preferred\nEmployee Type: Permanent\nUPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.\n","Signature Customer Success Account Manager (CSM)

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative p...","Kaukauna, Wisconsin, United States, 54130",["B","2728264173"],"19 hours ago","/jobs/2728264173-customer-success-account-manager-signature-appleton-wi","/jobs?location=Kaukauna%2C+Wisconsin%2C+United+States%2C+54130",{"_429":428,"_433":546,"_452":453,"_444":547,"_243":548,"_440":549,"_427":428,"_111":550,"_431":194,"_432":194,"_454":453,"_442":551,"_425":552,"_455":553,"_430":118,"_476":532,"_460":554,"_478":550,"_480":551,"_482":555,"_484":556,"_486":557},["D",1772233200000],"United Parcel Service","Before you apply to a job, select your language preference from the options available at the top right of this page.

Make sure to apply with all the requested information, as laid out in the job overview below.\nExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.\nJob Description:\nThe Signature Customer Success Account Manager (CSM) will manage a high volume of smaller customers. The Signature CSM will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature CSM will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature CSM will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.\nThis role is responsible for covering the Fort Dodge, Spencer, and Mason City territory.\nKey Responsibilities:\nIssue Management\nServe as the primary point of contact and advocate for assigned accounts

Handle routine customer inquiries with standardized solutions while escalating complex issues as needed

Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.

Value Creation / Proposals\nProactively engages existing customers to enhance value and prevent churn

Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas

Identify low touch upsell opportunities and guide customer to resources for additional value

Develop strategies for upselling / cross-selling opportunities to drive account growth

Drive product adoption and educate customers and products and services

Territory Management\nManage a large portfolio of lower-tier accounts with a focus on efficiency and scalability

Monitor customer health metrics to measure satisfaction and to prevent churn

Feedback Collection\nUpdate UPS DRIVE with retention data, planning next steps for churn prevention / growth

Qualifications:\n0-4 years in sales, customer success, support, or related customer-facing roles

SMB account management experience

Can manage multiple customer engagements through strong organizational skills

Data driven mindset

Excellent written communication skills

4 year degree - Preferred

Employee Type:\nPermanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.\nOther Criteria:\nUPS is an equal opportunity employer. xkddfxh UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.\nBasic Qualifications:\nMust be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.\n","Before you apply to a job, select your language preference from the options available at the top right of this page.

Make sure to apply wi...","Customer Success Account Manager - Signature - Fort Dodge, IA","Fort Dodge, Iowa, United States, 50501",["B","2722281968"],"Work at United Parcel Service","/jobs/2722281968-customer-success-account-manager-signature-fort-dodge-ia","/jobs?keyword=United+Parcel+Service","/jobs?location=Fort+Dodge%2C+Iowa%2C+United+States%2C+50501","/jobs?keyword=Customer+Success+Account+Manager+-+Signature+-+Fort+Dodge%2C+IA",{"_429":428,"_433":559,"_452":453,"_444":547,"_243":560,"_440":549,"_427":428,"_111":550,"_431":194,"_432":194,"_454":453,"_442":551,"_425":561,"_455":553,"_430":118,"_476":532,"_460":562,"_478":550,"_480":551,"_482":555,"_484":556,"_486":557},["D",1772200800000],"Before you apply to a job, select your language preference from the options available at the top right of this page.

Make sure to apply with all the requested information, as laid out in the job overview below.\nExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.\nJob Description:\nThe Signature Customer Success Account Manager (CSM) will manage a high volume of smaller customers. The Signature CSM will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature CSM will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature CSM will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.\nThis role is responsible for covering the Fort Dodge, Spencer, and Mason City territory.\nKey Responsibilities:\nIssue Management\nServe as the primary point of contact and advocate for assigned accounts

Handle routine customer inquiries with standardized solutions while escalating complex issues as needed

Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.

Value Creation / Proposals\nProactively engages existing customers to enhance value and prevent churn

Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas

Identify low touch upsell opportunities and guide customer to resources for additional value

Develop strategies for upselling / cross-selling opportunities to drive account growth

Drive product adoption and educate customers and products and services

Territory Management\nManage a large portfolio of lower-tier accounts with a focus on efficiency and scalability

Monitor customer health metrics to measure satisfaction and to prevent churn

Feedback Collection\nUpdate UPS DRIVE with retention data, planning next steps for churn prevention / growth

Qualifications:\n0-4 years in sales, customer success, support, or related customer-facing roles

SMB account management experience

Can manage multiple customer engagements through strong organizational skills

Data driven mindset

Excellent written communication skills

4 year degree - Preferred

Employee Type:\nPermanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.\nOther Criteria:\nUPS is an equal opportunity employer. xsgimln UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.\nBasic Qualifications:\nMust be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.\n",["B","2718125956"],"/jobs/2718125956-customer-success-account-manager-signature-fort-dodge-ia","actionData","errors"]