Director of Business Development and Sales - Customer Engagement

Director of Business Development and Sales – Customer Engagement

Resource Innovations (RI) is seeking a Director of Business Development and Sales to join our Customer Engagement Practice, leading growth across e‑commerce, retail, and experiential event channels. We are looking for a dynamic, strategic, and motivated sales leader with a proven record of driving revenue and cultivating client partnerships within the energy, clean tech, and utility sectors.

As the Director, you will lead all aspects of business development for our Customer Engagement Practice—including online marketplaces, product & kit fulfillment, mobile experiential exhibits, retail partnerships, and residential program delivery. You will build strong relationships with utility clients and industry partners, develop long‑term account strategies, and help scale RI’s Customer Engagement platform across North America.

Resource Innovations is a women‑led energy transformation firm focused on impact . We build on our expertise in energy efficiency, constantly expanding our portfolio of clean‑energy solutions to guide utilities through increasingly complex, connected challenges—load flexibility, electrification, carbon reduction.

Duties & Responsibilities

• Drive revenue growth by identifying, developing, and securing new business opportunities with electric and gas utilities, state agencies, and municipalities.
• Lead national and regional sales strategy across the Customer Engagement portfolio.
• Develop multi‑year account and pursuit plans aligned with RI’s growth strategy and annual revenue goals.
• Collaborate cross‑functionally with Product Strategy, Marketing, and Delivery teams to build on existing relationships and drive innovations across the business.
• Manage proposal strategy and development—guiding capture planning, pricing strategy, proposal writing, and competitive positioning for key RFPs and renewals.
• Represent RI externally at conferences, industry events, and client meetings to promote the Customer Engagement Practice and expand visibility.
• Track and report pipeline progress, ensuring transparency and accountability toward bookings and revenue goals.
• Contribute to product innovation, providing market intelligence and client feedback to inform new tools, technologies, and engagement models.
• Other duties as assigned.

Requirements

• Approximately 50% travel across the country to visit utility customers and prospects.
• Availability for 6–8 annual events, including internal sales meetings, practice team meetings, and national industry conferences.
• 8+ years of experience selling to electric and gas utilities.
• Experience selling Demand Side Management (DSM) programs and/or renewables to utilities.
• Proven understanding of state regulatory cycles related to DSM, EE, DR, TE, EV, BE.
• Established mid‑ and senior‑level relationships with electric and gas utilities nationwide.
• Interest in sustainability and passion for making a meaningful impact on the environment.

Preferred Skills, Education & Experience

• Degree from a 4-year accredited college or university.

Compensation & Benefits

Competitive salaries based on skills, experience and qualifications. Base salary range: $150,000 – $180,000. Eligible for discretionary annual bonus. Three weeks paid vacation per year; paid holidays; 401(k) retirement plan with employer matching; health, dental, vision insurance; and supplemental benefits.

Resource Innovations complies with applicable state and local laws governing non‑discrimination in employment. Employment is contingent upon successful background and reference checks, and possibly a pre‑employment drug screen.

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