Reports to:
Manheim Campus Pastor
Hours Commitment:
Full-time (40-45 hours per week) with regular weekend responsibilities
Objective:
To create a culture where a world‑class Guest Experience is priority through leading and developing teams to increase effectiveness to introduce more and more people to Jesus and help them fully follow him.
Special Skills:
- Strong people and conflict resolution skills
- Strong oral and written communication skills
- Strong organizational and time management skills
- Strong computer skills with the ability to learn appropriate software skills
- Ability to maintain absolute confidentiality in handling office and volunteer matters
Primary Responsibilities:
- Set the pace for a world‑class level of hospitality and customer service locally
- Build and develop strong volunteer teams: recruit, train, equip, empower, and sustain regularly
- Create excellent, inviting, and warm environments
- Vision cast constantly
- Assist with location‑specific responsibilities as designed by the Campus Pastor
- Administrative duties as assigned
- Lead and give oversight to the Attendee Onboarding Process
- Give oversight to the following Guest Experience Volunteer Teams:
- Greeters, Host teams, Parking, Communion, Programs, Cleaning teams, etc.
- Office and Administration team
- Special Events teams
- Café and Retail
Be a good steward of time:
- Hours per week include Weekend Gatherings.
- Be a part of the local team, necessary meetings, and campus‑wide ministry responsibilities and initiatives.
- Attend Central Meetings, Guest Experience meetings, and others as scheduled.
Personal Qualifications:
- Can articulate an identifiable salvation experience and lives out a pattern of spiritual development and regular attendance and participation at LCBC.
- Supports LCBC’s mission, priorities, philosophy of ministry, and doctrinal statement.
- Supports LCBC’s core values: we run after the one; we pursue excellence; we prioritize relationships; we deploy people for impact; we are real and relatable.
- Displays a winning attitude and a spirit of cooperation; communicates truth with grace; prays about everything; and has a willingness to serve on a team.
- Shows a desire to grow, develop, and mature, both spiritually and professionally.
- Exhibits pride in the image of LCBC as it reflects on the image of Christ portrayed to attendees, staff, and guests.
- Be an LCBC Partner or willing to become a Partner within 60 days of employment.
Evaluation:
The Manheim Guest Experience Director will meet regularly with the Manheim Campus Pastor for planning, goal setting, progress updates, and general coaching. A formal Action and Development Plan will be completed and reviewed three times throughout the year.
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