Director, Engineering, SAP S/4HANA Platform & Operations
Job ID:
Location Name: CA-FSC SF Off (0174)
Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Information Technology
Work Location: Hybrid - San Francisco
Belong to Something Beautiful
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.
Your Role at Sephora:
Ready for a career glow up? As Director, Engineering, SAP S/4HANA Platform & Operations , you'll beleading the stability, scalability, and operational excellence of our SAP S/4HANA enterprise platform . The work you do will impact beauty, as youensure our ERP systems reliably support stores, distribution centers, e-commerce, finance, and supply chain operations that deliver beauty to millions . You'llmanage a team of engineers and technical leaders that's united in beauty, supported by those who are equally passionate aboutbuilding resilient, high-performing technology infrastructure that powers Sephora's operations .
What You'll Do:
- Own the end-to-end SAP S/4HANA platform architecture, including HANA database, SAP Basis, operating systems, and cloud/on-prem infrastructure across production, QA, sandbox, and disaster recovery landscapes
- Ensure ERP uptime, SLAs, and system performance during critical business periods including month-end, quarter-end, and peak retail operations through proactive monitoring, capacity planning, and performance tuning
- Lead infrastructure and operations readiness for SAP cutover, go-live, and hypercare, including mock cutovers, dress rehearsals, final go-live execution, and war room leadership during critical events
- Provide leadership oversight for L2/L3 application support for SAP S/4HANA modules (MM, FI, CO) and establish end-to-end incident, problem, and change management processes
- Drive infrastructure and platform decisions aligned with SAP best practices, defining standards for high availability, scalability, resiliency, and fault tolerance
- Ensure reliable infrastructure and connectivity for ERP integrations across POS, WMS, TMS, e-commerce, and third-party systems in partnership with network and security teams
- Lead the transition from system integrator-led support to steady-state operations, including knowledge transfer and team readiness for ongoing platform management
What You'll Bring:
- 12+ years of experience in ERP infrastructure or SAP S/4HANA platform operations with deep hands-on experience in SAP S/4HANA infrastructure and SAP Basis
- Proven track record leading ERP cutovers, enterprise go-lives, and hypercare in large, mission-critical environments
- 7+ years of people leadership experience at Director level or above, managing managers, full-time employees, contractors, vendors, and system integrators
- Strong background in incident, problem, and change management with focus on root-cause elimination and continuous improvement
- Experience operating ERP platforms in 24×7 business environments, including retail, supply chain, or finance-critical operations
- Demonstrated ability to influence cross-functional teams and communicate clearly with executive leadership during high-pressure situations
- Bachelor of Science in Software Engineering or related field required
- Experience leading SAP S/4HANA migrations strongly preferred
What You’ll Get:
The annual base salary range for this position is $236,000.00- $249,000.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they willperform the job.Individuals employed in this position may also be eligible to earn bonuses.This job will be posted for a minimum offivedays.
- CaringCommunity. You’llcollaborate with teammates who are equally passionateabout innovatinganddrivingthe industry forward – together, united in beauty.
- Fulfilling Path. Your career transformation starts here, with opportunities that will challenge,stretchand develop your skills.
- Meaningful Work. As you make an impact onbeauty,you’llfeel and see the positive change (consumer, industry,andsocial)thatyourindividual voice is a part of.
- Health .Choose a healthcare plan to fit you and your family’s needs withmedical,dental, and vision coverage.Sephora also fully covers our employees’ disability and life insurance.
- Wealth .We offer a competitive 401k with4%match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan paymentsqualifyto earn the 401k match from Sephora.
- Balance .You’llbeempoweredto find the perfect blend of work/life balance thatactuallyworks for youwithPTO, flexibility,protectedleave, and more.
- Growth .Career growthis built into every role, with access to training,development,and tuition reimbursement.
- Perks .Thinkyou’vetried it all? Enjoya30%discount on all merchandise/services, opportunities forfreeproductor “gratis,”and flash sale discountsonLVMHbrandproducts.
- Support .Join a team thattruly cares– with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.
Some benefits have eligibility requirements and may depend on job classification and length of employment.
Sephora values a diverse andinclusiveworkplaceand considers allapplicants withoutregard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protectedcategory.Sephora is committed to providing reasonable accommodationtaapplicantswith disabilities or other medical conditions.
Sephora will consider all qualified applicants, including those witharrest and conviction recordsin a manner consistent with the requirements of allapplicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.