About Us
Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity, privacy, and financial audit. We build software for the people who enable trust between businesses.
We’re based in San Francisco, CA, but operate as a remote‑first company that enables you to do your best work from anywhere.
We’re backed by top investors including Growth Equity at Goldman Sachs Alternatives, Bessemer Venture Partners, 8VC, Floodgate, Y Combinator, DNX Ventures, Global Founders Capital, Justin Kan, Elad Gil, and more.
We value diversity in backgrounds and experiences. Fieldguide’s team is inclusive, driven, humble, and supportive. We seek teammates who are not only strong in their own aptitudes but also care deeply about supporting each other's growth.
As an early‑stage start‑up employee, you’ll have the opportunity to build out the future of business trust. We make audit practitioners’ lives easier by bringing together up to 50% of their work and giving them better work‑life balance.
About the Role
As a Director, Implementation, you will play a pivotal role in driving the successful implementation delivery of Fieldguide’s enterprise SaaS solutions for our advisory clients. You will lead a team of implementation professionals, technical delivery, and change management to ensure client satisfaction and maximize the value of our products.
What You’ll Do
- Team Leadership:
- Recruit, hire, and develop a high‑performing team of implementation professionals.
- Provide mentorship and guidance to team members, fostering a collaborative and supportive work environment.
- Set clear goals and expectations, monitor performance, and provide regular feedback.
- Technical Expertise:
- Possess a deep understanding of enterprise SaaS solutions and their technical components.
- Work hands‑on with both customers and technology to design, build, and implement solutions that ensure successful adoption and measurable business impact.
- Stay up‑to‑date on industry trends and best practices related to implementation methodologies and technologies.
- Provide technical guidance and support to team members and clients as needed.
- Change Management:
- Develop and execute effective change management strategies to address organizational and cultural challenges during implementation.
- Collaborate with clients to identify and mitigate potential risks and obstacles.
- Provide guidance and support to clients throughout the implementation process.
- Customer Management:
- Build and maintain strong relationships with clients, acting as a trusted advisor and advocate.
- Proactively address client concerns and issues, ensuring their satisfaction with our products and services.
- Collaborate with clients to identify opportunities for product enhancements and future business growth.
- Project Management:
- Manage complex implementation projects from start to finish, ensuring adherence to timelines, budgets, and quality standards.
- Develop and execute comprehensive project plans, including resource allocation, risk assessment, and change management strategies.
- Coordinate with cross‑functional teams (e.g., sales, product, engineering) to ensure successful project delivery.
Who You Are
- 10+ years of experience in enterprise SaaS implementation, with at least 5 years in a leadership role.
- Proven track record of successfully managing complex projects and delivering exceptional results.
- Strong team leadership skills, with the ability to motivate and inspire others.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and colleagues.
- Deep understanding of change management principles and best practices.
- Strong technical aptitude and ability to learn new technologies quickly.
- Experience with project management methodologies (e.g., Agile, Waterfall).
- Familiarity with industry‑standard implementation tools and platforms.
- Bachelor's degree in business administration, computer science, or a related field.
Bonus Points
- 5+ years of experience in leading technology implementations at advisory firms that help clients deploy, integrate, and optimize new technologies to improve business operations.
- Prior Big 4 experience preferred.
- Certification in project management (e.g., PMP) or change management.
- Experience with specific SaaS platforms or industry verticals.
- Proven ability to drive revenue growth and customer expansion.
More about Fieldguide
Fieldguide is a values‑based company. Our values are:
- Fearless – Inspire & break down seemingly impossible walls.
- Fast – Launch fast with excellence, iterate to perfection.
- Lovable – Deliver happiness & 11 star experiences.
- Owners – Execute & run the business with ownership.
- Win‑win – Create mutual value & earn trust for life.
- Inclusive – Scale the best ideas with inclusive teams.
Benefits
- Competitive compensation packages with meaningful ownership.
- Flexible PTO.
- 401(k).
- Wellness benefits, including a bundle of free therapy sessions.
- Technology & Work‑from‑Home reimbursement.
- Flexible work schedules.