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Senior Director, Premium Lounge Ops & Guest Experience

Capital One, New York

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A major financial services company in New York is seeking a Sr. Director to spearhead the design and implementation of operational strategy for Airport Lounges. The role requires over 10 years in Hospitality Operations and people management experience. The team will manage a budget exceeding $100M and collaborate closely with various stakeholders to enhance guest experiences. Ideal candidates will have a proven track record in premium service environments and a passion for operational excellence.
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