The Executive Director of Student Financial Services serves as a senior leader within the Enrollment Management and Marketing division, providing strategic oversight and operational leadership across Financial Aid, Bursar Services, and Military and Veterans Benefits. This role is central to advancing institutional goals through cross‑functional collaboration, data‑informed decision‑making, and student‑centered service.
Duties and Responsibilities
Strategic Leadership & Vision
- Provide visionary leadership aligned with the University’s mission and strategic priorities
- Develop long‑term plans to enhance service delivery, operational efficiency, and student satisfaction
- Advise senior leadership on financial aid, student accounts, and Veteran benefits
- Build strong partnerships across campus to integrate financial services with broader student success strategies
- Promote a culture of belonging, ensuring all students feel respected, supported, and valued
Operational Oversight
- Lead integrated operations across financial aid, student accounts, and military/Veteran billing
- Monitor performance metrics to drive continuous improvement
- Maintain a regulatory calendar to ensure timely execution of key processes
Compliance, Integrity & Risk Management
- Ensure compliance with Title IV, FERPA, and other applicable regulations
- Serve as primary liaison to external auditors and regulatory agencies
- Conduct internal audits and risk assessments to proactively address issues
- Uphold financial aid integrity by implementing fraud prevention protocols and ethical oversight practices
Financial Stewardship
- Oversee budget planning and resource allocation
- Coordinate reconciliation of aid disbursements and student accounts
- Support enrollment and retention through strategic aid packaging and tuition management
Technology & Systems Integration
- Lead implementation and optimization of financial systems
- Collaborate with ITS and other departments to ensure data integrity and system interoperability
Team Development & Culture
- Supervise and mentor department leaders and staff
- Promote a culture of accountability, innovation, and service excellence
- Deliver professional development and foster an inclusive, respectful environment
- Encourage team practices that reflect empathy, equity, and cultural awareness
Student-Centered Service
- Champion a student‑first approach to financial services
- Resolve complex student issues with empathy and sound judgment
- Collaborate with campus stakeholders to align financial services with broader student support
Qualifications
- Bachelor’s degree and a minimum of six years of progressively responsible experience, including leadership roles within financial aid, student financial services, or enrollment management at an accredited institution
- Experience with PowerFAIDS and a commitment to supporting diverse adult learners in distance education
- Strong collaborative leadership and management skills
- Proficiency in CRM systems (e.g., Salesforce), Student Information Systems, and Microsoft Office Suite
The hiring salary range for this position is $110,000.00 - $122,000.00. The hiring salary range above represents the University’s good faith estimate at the time of posting.
Application Information
If you have problems with online submission, please call .
Excelsior University offers competitive compensation and a generous benefits package that includes paid time off, retirement, and excellent health insurance. Interested candidates should submit a letter of application, resume, and the names of three professional references. Please submit requested information by clicking the Apply Now button on this page.
Excelsior University is an equal opportunity employer committed to ensuring all qualified applicants receive consideration for employment without regard to any legally protected characteristic.
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