Overview
Join to apply for the IT Omnichannel & Payment Director role at Tiffany & Co.
The IT Omnichannel Director is responsible for the strategic leadership, implementation, and optimization of the Order Management and Payment systems. This role ensures seamless order processing, fulfillment, and customer experience across all sales channels. The Director collaborates with cross-functional teams to align OMS and Payment capabilities with business goals, drive innovation, and support scalable growth.
Key Responsibilities
- Lead the end-to-end strategy, roadmap, and delivery of the OMS platform and Payment/Fraud processors
- Lead a team made up of 5 technical experts, extended with an international dedicated team through vendors
- Partner with business partners to build product roadmap and priorities
- Manage OMS and PSP integrations with ERP, WMS, POS, e-commerce, CRM, and Supply Chain systems
- Improve payment success rates through PSP/Fraud optimizations
- Ensure accurate and efficient order capture, routing, allocation, and fulfillment
- Oversee systems performance, data integrity, and issue resolution
- Partner with supply chain, logistics, customer service, and tech teams
- Evaluate and implement enhancements to improve operational efficiency and customer experience
- Manage vendor relationships and contractual agreements related to OMS/PSP/Fraud
- Evaluate the impact of OMS and PSP/Fraud system evolutions on other IT departments
- Leverage AGILE methodology to deliver value
- Monitor KPIs and provide regular reporting to leadership
- Ensure system compliance with data privacy and security regulations
Key Accountabilities
- IT Product Ownership: contribute to a streamlined architecture for the OMS and PSP/Fraud and integrations with other tools; improve current OMS/PSP/Fraud setup performance; build product roadmap with IT and business; include KPIs and performance reports
- Manage and develop direct reports; coach, conduct performance reviews; manage vendor/partner performance; challenge partners/vendors
- Deliver projects involving the OMS/PSP/Fraud on time and with high quality, across omnichannel domains (retail, B2B, ecommerce, CRM, Supply Chain, etc.)
- Establish a strong IT partnership to build a common IT vision and anticipate impacts of OMS/PSP/Fraud evolutions on other departments
Required Qualifications
- Bachelor's degree and/or relevant experience
- 8-10 years of experience in e-commerce / omnichannel / payment ecosystems
- Familiar with AGILE methodology
- Experience managing vendor/partner contracts and resources
- Experience leading product/development teams leveraging traditional waterfall and agile delivery methodologies
- Experience documenting use cases and functional requirements; experience developing and implementing software/business capabilities
- Excellent analytical and problem-solving skills
- Excellent written and verbal communications skills
- Strong presentation skills
- Strong business acumen
Preferred Qualifications
- Retail / ecommerce / omnichannel experience a plus
- Experience with Sterling and Adyen/Cybersource is a plus
The hiring range for this position ranges from $181,000-$214,000. The salary offered will be dependent upon candidates’ relevant skills and experience.
Seniority level
- Director
Employment type
- Full-time
Job function
- Information Technology
Industries
- Retail Apparel and Fashion, Retail Luxury Goods and Jewelry, and Retail
Referrals increase your chances of interviewing at Tiffany & Co. by 2x
#J-18808-Ljbffr