Senior Consultant, Customer Enablement page is loaded## Senior Consultant, Customer Enablementlocations:
Dallas:
Remotetime type:
Full timeposted on:
Posted Todayjob requisition id:
R0018573* Hybrid Work Options* Award-Winning Culture* Generous Personal Time Off (PTO) Benefits* 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)* Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement* Benefits Eligibility Effective Day One* 401K with Employer Match* Tuition Reimbursement After One Year of Service* Fertility Assistance Program* Four-Week Company-Paid Sabbatical Eligibility After Five Years of ServiceThe Senior Consultant, Customer Enablement is a high-performing individual contributor responsible for owning enablement strategy and execution for one or more tax software platforms. This role leads onboarding, training, and adoption programs that directly impact product success and customer satisfaction. Senior Consultants operate with a high degree of autonomy and regularly collaborate with Product, Customer Success, and Support leadership.**Duties and responsibilities, as they align to Ryan’s Key Results:****People*** Mentor junior enablement team members and share domain knowledge* Lead by example in collaborative practices across internal teams* Provide training and support to new team members and peers* Contribute to internal documentation, process standards, and best practices**Client*** Coordinate enablement initiatives for complex product segments in partnership with product owners* Partner with Product and Customer Success to translate roadmap features into learning experiences* Develop and manage scalable onboarding journeys across multiple formats* Contribute to roadmap and planning feedback by surfacing trends from training and customer insights**Value*** Design, develop, and maintain high-impact enablement content that drives adoption* Evaluate and optimize program effectiveness using data insights and customer feedback* Support feature launches with communications, demos, and follow-up training* Identify gaps in enablement coverage and recommend solutions**Qualifications*** 4–6 years of experience in SaaS customer enablement, technical training, or client education* Proven ability to lead training initiatives for product launches, onboarding, or adoption campaigns* Proficiency in content development tools such as Articulate 360, ZenDesk, Salesforce, and Camtasia* Familiarity with product release cycles and agile development methodologies* Strong communication skills, including the ability to present to cross-functional stakeholders* **Bachelor’s degree preferred**, or equivalent experience in enablement, education, or customer-facing SaaS roles**Certificates and Licenses:**Valid driver’s license required.**Supervisory Responsibilities:**
None**Work Environment:**Standard indoor working environment.Occasional long periods of sitting while working at computer.Occasional long periods of standing while training.Position requires regular interaction with customers in-person, via e-mail and telephone, and video conferencing.Independent travel requirement:
25 to 50%.#DICE**Compensation Pay Transparency:*** For certain California based roles, the base salary hiring range for this position is $83,000.00 - $110,000.00* For other California based roles, the base salary hiring range for this position is $76,000.00 - $100,650.00* For Colorado based roles, the base salary hiring range for this position is $73,000.00 - $96,800.00* For Illinois based roles, the base salary hiring range for this position is $76,000.00 - $100,650.00* For other Illinois based roles, the base salary hiring range for this position is $73,000.00 - $96,800.00* For Maryland based roles, the base salary hiring range for this position is $73,000.00 - $96,800.00* D30$76,000.00 - $100,650.00* For Massachusetts based roles, the base salary hiring range for this position is $76,000.00 - $100,650.00* For other Massachusetts based roles, the base salary hiring range for this position is $73,000.00 - $96,800.00* For New Jersey based roles, the base salary hiring range for this position is $83,000.00 - $110,000.00* For New York based roles, the base salary hiring range for this position is $83,000.00 - $110,000.00* For other New York based roles, the base salary hiring range for this position is $69,000.00 - $91,300.00* For Washington based roles, the base salary hiring range for this position is $76,000.00 - $100,650.00* The Firm makes offers based on many factors, including qualifications and experience. Roles may be eligible for incentive compensation.Ryan offers outstanding opportunities to work in a dynamic, rapidly expanding tax services firm serving the world’s most respected Global 5000 companies. Our innovative work environment, accelerated growth path for high performers, competitive benefits package, and outstanding earning potential provide the most rewarding career experience available in the industry. Job duties related to this role are to be conducted in a manner that adheres to privacy laws, as well as follows internal governance related to protecting confidential information and trade secrets, and to securing data and company records. #J-18808-Ljbffr
Dallas:
Remotetime type:
Full timeposted on:
Posted Todayjob requisition id:
R0018573* Hybrid Work Options* Award-Winning Culture* Generous Personal Time Off (PTO) Benefits* 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)* Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement* Benefits Eligibility Effective Day One* 401K with Employer Match* Tuition Reimbursement After One Year of Service* Fertility Assistance Program* Four-Week Company-Paid Sabbatical Eligibility After Five Years of ServiceThe Senior Consultant, Customer Enablement is a high-performing individual contributor responsible for owning enablement strategy and execution for one or more tax software platforms. This role leads onboarding, training, and adoption programs that directly impact product success and customer satisfaction. Senior Consultants operate with a high degree of autonomy and regularly collaborate with Product, Customer Success, and Support leadership.**Duties and responsibilities, as they align to Ryan’s Key Results:****People*** Mentor junior enablement team members and share domain knowledge* Lead by example in collaborative practices across internal teams* Provide training and support to new team members and peers* Contribute to internal documentation, process standards, and best practices**Client*** Coordinate enablement initiatives for complex product segments in partnership with product owners* Partner with Product and Customer Success to translate roadmap features into learning experiences* Develop and manage scalable onboarding journeys across multiple formats* Contribute to roadmap and planning feedback by surfacing trends from training and customer insights**Value*** Design, develop, and maintain high-impact enablement content that drives adoption* Evaluate and optimize program effectiveness using data insights and customer feedback* Support feature launches with communications, demos, and follow-up training* Identify gaps in enablement coverage and recommend solutions**Qualifications*** 4–6 years of experience in SaaS customer enablement, technical training, or client education* Proven ability to lead training initiatives for product launches, onboarding, or adoption campaigns* Proficiency in content development tools such as Articulate 360, ZenDesk, Salesforce, and Camtasia* Familiarity with product release cycles and agile development methodologies* Strong communication skills, including the ability to present to cross-functional stakeholders* **Bachelor’s degree preferred**, or equivalent experience in enablement, education, or customer-facing SaaS roles**Certificates and Licenses:**Valid driver’s license required.**Supervisory Responsibilities:**
None**Work Environment:**Standard indoor working environment.Occasional long periods of sitting while working at computer.Occasional long periods of standing while training.Position requires regular interaction with customers in-person, via e-mail and telephone, and video conferencing.Independent travel requirement:
25 to 50%.#DICE**Compensation Pay Transparency:*** For certain California based roles, the base salary hiring range for this position is $83,000.00 - $110,000.00* For other California based roles, the base salary hiring range for this position is $76,000.00 - $100,650.00* For Colorado based roles, the base salary hiring range for this position is $73,000.00 - $96,800.00* For Illinois based roles, the base salary hiring range for this position is $76,000.00 - $100,650.00* For other Illinois based roles, the base salary hiring range for this position is $73,000.00 - $96,800.00* For Maryland based roles, the base salary hiring range for this position is $73,000.00 - $96,800.00* D30$76,000.00 - $100,650.00* For Massachusetts based roles, the base salary hiring range for this position is $76,000.00 - $100,650.00* For other Massachusetts based roles, the base salary hiring range for this position is $73,000.00 - $96,800.00* For New Jersey based roles, the base salary hiring range for this position is $83,000.00 - $110,000.00* For New York based roles, the base salary hiring range for this position is $83,000.00 - $110,000.00* For other New York based roles, the base salary hiring range for this position is $69,000.00 - $91,300.00* For Washington based roles, the base salary hiring range for this position is $76,000.00 - $100,650.00* The Firm makes offers based on many factors, including qualifications and experience. Roles may be eligible for incentive compensation.Ryan offers outstanding opportunities to work in a dynamic, rapidly expanding tax services firm serving the world’s most respected Global 5000 companies. Our innovative work environment, accelerated growth path for high performers, competitive benefits package, and outstanding earning potential provide the most rewarding career experience available in the industry. Job duties related to this role are to be conducted in a manner that adheres to privacy laws, as well as follows internal governance related to protecting confidential information and trade secrets, and to securing data and company records. #J-18808-Ljbffr