Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in‑person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.
Pay Range Pay Range $89,500 – $125,000
Hours 7:30 am – 5:00 pm (academic year) and 7:30 am – 5:00 pm (summer)
Schedule is variable and seasonal based on business needs; may include early mornings, evenings, nights, weekends, and holidays. Hours may vary based on operational needs. With some flexible hours required.
Job Type Full‑time
Job Description The Drumlins Country Club Director manages all aspects of the club including its activities and the relationships between the club and its Board of Directors, members, guests, employees, community, government and industry. Administers the club’s policies as defined by its Board of Directors. Develops operating policies and directs the work of all department managers. Implements and monitors the budget, monitors the quality of the club’s products and services, and ensures maximum member and guest satisfaction. Secures and protects the club’s assets, including facilities and equipment. Identifies revenue enhancement opportunities such as new and improved services, expanded member offerings and incorporating the latest trends in club management. The Director will tailor services to the Syracuse and local community and drive continual improvement aligning with best‑in‑class benchmarks and remain current with industry trends. Work closely with members of the country club and the Board members to ensure a smooth operation. Must rebrand its offerings to appeal to non‑traditional members to retain and grow membership.
Education and Experience
Bachelor’s degree in business management, hospitality management, or related field of study from an accredited university, and a minimum of 7 years of progressively responsible experience in financial and facilities management, golf course management or an equivalent combination of education and experience is necessary.
Previous experience of managing an operating budget with P&L responsibilities and managing direct reports.
Expertise in service excellence and high‑end recreational programs. Direct experience managing food and beverage operations as well as special events.
Skills and Knowledge
Must possess exceptional written and verbal communication skills
Must be extremely organized, efficient, and detail‑oriented
Must have exceptional customer service skills
Must be highly motivated, goal driven and a self‑starter
Highly polished interpersonal skills, with the ability to connect with people easily and quickly
Must exercise excellent independent judgement in assessing situations and making decisions
Ability to establish and maintain effective working relationships
Responsibilities
Implements general policies established by the Board of Directors and directs their administration and execution.
Coordinates the development of the club’s long‑range and annual (business) plans.
Develops, maintains and administers a sound organizational plan and initiates improvements as necessary.
Plans, develops and approves specific operational policies, programs, procedures and methods in concert with general policies.
Supervises a team of exempt and non‑exempt staff, and seasonal temporary employees.
Consistently assures that the property is operated in accordance with all applicable local, state, and federal laws.
Oversees the care and maintenance of the property’s physical assets and facilities.
Ensures the highest standards for food, beverage, sports, recreation activities and other property services.
In collaboration with Club Controller, develops, maintains, and administers a sound business, strategic, and organizational plan for the property which includes an operating/capital budget and marketing plan.
Analyzes financial statements (income and expenses) relative to budgeted goals and takes corrective measures as necessary.
Directs the creation and coordination of the property’s marketing strategy in conjunction with the designated Membership Manager & Auxiliary Services Marketing Manager.
Works with the appropriate department managers to create and conduct player development programs to attract golfers, tennis players, and swim members to the facility.
Maintains membership with the Club Managers Association of American and other professional associations.
Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
Participates in outside activities that are judged appropriate and approved by the Board of Directors to enhance the prestige of the club; broadens the scope of the club’s operation by fulfilling the public obligations of the club as a participating member of the community.
Maintains positive and productive relationships between the facility and its board of directors, members, guests, employees, community, and other stakeholders.
Attends and participates in the Drumlins monthly Board of Directors meetings, provides updates as required.
Application Instructions In addition to completing an online application, please attach a resume and cover letter.
EEO Statement Syracuse University is an equal‑opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
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Pay Range Pay Range $89,500 – $125,000
Hours 7:30 am – 5:00 pm (academic year) and 7:30 am – 5:00 pm (summer)
Schedule is variable and seasonal based on business needs; may include early mornings, evenings, nights, weekends, and holidays. Hours may vary based on operational needs. With some flexible hours required.
Job Type Full‑time
Job Description The Drumlins Country Club Director manages all aspects of the club including its activities and the relationships between the club and its Board of Directors, members, guests, employees, community, government and industry. Administers the club’s policies as defined by its Board of Directors. Develops operating policies and directs the work of all department managers. Implements and monitors the budget, monitors the quality of the club’s products and services, and ensures maximum member and guest satisfaction. Secures and protects the club’s assets, including facilities and equipment. Identifies revenue enhancement opportunities such as new and improved services, expanded member offerings and incorporating the latest trends in club management. The Director will tailor services to the Syracuse and local community and drive continual improvement aligning with best‑in‑class benchmarks and remain current with industry trends. Work closely with members of the country club and the Board members to ensure a smooth operation. Must rebrand its offerings to appeal to non‑traditional members to retain and grow membership.
Education and Experience
Bachelor’s degree in business management, hospitality management, or related field of study from an accredited university, and a minimum of 7 years of progressively responsible experience in financial and facilities management, golf course management or an equivalent combination of education and experience is necessary.
Previous experience of managing an operating budget with P&L responsibilities and managing direct reports.
Expertise in service excellence and high‑end recreational programs. Direct experience managing food and beverage operations as well as special events.
Skills and Knowledge
Must possess exceptional written and verbal communication skills
Must be extremely organized, efficient, and detail‑oriented
Must have exceptional customer service skills
Must be highly motivated, goal driven and a self‑starter
Highly polished interpersonal skills, with the ability to connect with people easily and quickly
Must exercise excellent independent judgement in assessing situations and making decisions
Ability to establish and maintain effective working relationships
Responsibilities
Implements general policies established by the Board of Directors and directs their administration and execution.
Coordinates the development of the club’s long‑range and annual (business) plans.
Develops, maintains and administers a sound organizational plan and initiates improvements as necessary.
Plans, develops and approves specific operational policies, programs, procedures and methods in concert with general policies.
Supervises a team of exempt and non‑exempt staff, and seasonal temporary employees.
Consistently assures that the property is operated in accordance with all applicable local, state, and federal laws.
Oversees the care and maintenance of the property’s physical assets and facilities.
Ensures the highest standards for food, beverage, sports, recreation activities and other property services.
In collaboration with Club Controller, develops, maintains, and administers a sound business, strategic, and organizational plan for the property which includes an operating/capital budget and marketing plan.
Analyzes financial statements (income and expenses) relative to budgeted goals and takes corrective measures as necessary.
Directs the creation and coordination of the property’s marketing strategy in conjunction with the designated Membership Manager & Auxiliary Services Marketing Manager.
Works with the appropriate department managers to create and conduct player development programs to attract golfers, tennis players, and swim members to the facility.
Maintains membership with the Club Managers Association of American and other professional associations.
Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
Participates in outside activities that are judged appropriate and approved by the Board of Directors to enhance the prestige of the club; broadens the scope of the club’s operation by fulfilling the public obligations of the club as a participating member of the community.
Maintains positive and productive relationships between the facility and its board of directors, members, guests, employees, community, and other stakeholders.
Attends and participates in the Drumlins monthly Board of Directors meetings, provides updates as required.
Application Instructions In addition to completing an online application, please attach a resume and cover letter.
EEO Statement Syracuse University is an equal‑opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
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