Director, Global Connectivity Operations, Polyphonic
Johnson & Johnson, Santa Clara, California, us, 95053
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function: Customer Management
Job Sub Function: Technical Customer Service
Job Category: Professional
All Job Posting Locations: Santa Clara, California, United States of America
Job Description: Johnson & Johnson's Family of Companies is recruiting for a Director, Global Connectivity Operations, Polyphonic, within our Robotics & Digital Solutions organization. The preferred location for this position is Santa Clara, CA. Remote work may be considered on a case-by‑case basis within the United States.
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that's reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech.
We are seeking a Director, Connectivity Operations (Global) to own and scale the end-to-end connectivity operating model across our healthcare customers. This leader ensures secure, reliable, high-performing connectivity between devices, hospital networks, and cloud platforms—enabling safe, efficient clinical and operational workflows.
This role combines strong technical judgment with exceptional program leadership, executive communication, and operational rigor. The Director serves as a senior partner to hospital IT/Cybersecurity leaders and internal stakeholders, driving standardization, launch readiness, measurable performance, and repeatable execution across regions.
Key Responsibilities: 1) Global Operating Model
Own the global connectivity operating model
Establish clear decision rights, ownership boundaries, and escalation paths across Engineering, Service, and Commercial.
Translate clinical and business needs into scalable connectivity requirements that enable consistent deployment and support worldwide.
2) Program Governance & Executive Communication
Produce concise, decision-oriented communications for senior executives and lead alignment to remove ambiguity.
Represent the connectivity program in customer-facing governance; build credibility with hospital CIO/CISO/Network stakeholders.
Run a global operating cadence and drive execution at pace.
3) Reliability, Monitoring & Escalation Leadership
Own end-to-end connectivity reliability: monitoring/alerting standards, KPIs/targets, and performance reporting across regions.
Lead incident response for high-impact issues coordinating internal teams, hospital IT, and vendors.
Drive continuous improvement to reduce recurring issues and improve outcomes at scale.
4) Technical Design Authority & Deployment Enablement
Provide design authority for hospital network integration and secure connectivity controls, ensuring solutions are field-ready and repeatable.
Ensure secure integration into hospital identity/access and endpoint management frameworks and alignment with customer cybersecurity expectations.
Enable field execution with clear requirements, readiness criteria, and practical guidance that accelerates implementation and adoption.
5) Build and Lead the Global Capability (Team + Partners)
Build and lead the global connectivity organization: org design, hiring profiles, onboarding, coaching, and performance expectations.
Manage third-party vendors/partners to deliver a cohesive, standardized delivery model and consistent customer experience globally.
Develop enablement and training for field teams and internal partners on connectivity standards and best practices.
Qualifications
Bachelor’s degree in Information Technology, Computer Science, Biomedical Engineering, or related field
10+ years in healthcare IT, hospital networking, medical device integration, or adjacent regulated environments; significant experience working directly with hospital IT organizations.
Proven leadership of cross-functional programs with measurable outcomes; strong ability to influence without authority and drive execution across multiple stakeholders.
Exceptional communication and organizational capability—able to translate technical topics into clear business impact, options, tradeoffs, and action plans for executives and hospital leaders.
Strong understanding of clinical environments and experience operating within security/compliance frameworks.
Technical foundation in complex network environments and secure connectivity (core network services, segmentation, security controls, and encryption).
Preferred Certifications / Experience
CCNP (or equivalent; CCNA minimum).
CompTIA Network+ and/or Security+.
CBET (a plus).
Experience with cloud platforms (e.g., AWS, Azure) and edge-to-cloud connectivity/monitoring tooling (a plus).
Other:
This role may require up to 30% travel (International and Domestic).
The anticipated base pay range is $150,000 to $258,750
If based out of the Bay Area, CA. the anticipated base pay range is $172,000 to $297,850
Join our dynamic team and play a key role in redefining surgical care globally! Apply now to make a difference with Johnson & Johnson MedTech.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.
Required Skills Consulting, Customer Alignment, Customer Analytics, Customer Centricity, Customer Experience Management, Customer Service Philosophy, Customer-Support, Customer Support Operations, Customer Support Trends, Emerging Technologies, Fact-Based Decision Making, Leadership, Project Management, Service Request Management, Tactical Planning, Technical Credibility, Technologically Savvy
Preferred Skills Consulting, Customer Alignment, Customer Analytics, Customer Centricity, Customer Experience Management, Customer Service Philosophy, Customer-Support, Customer Support Operations, Customer Support Trends, Emerging Technologies, Fact-Based Decision Making, Leadership, Project Management, Service Request Management, Tactical Planning, Technical Credibility, Technologically Savvy
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As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function: Customer Management
Job Sub Function: Technical Customer Service
Job Category: Professional
All Job Posting Locations: Santa Clara, California, United States of America
Job Description: Johnson & Johnson's Family of Companies is recruiting for a Director, Global Connectivity Operations, Polyphonic, within our Robotics & Digital Solutions organization. The preferred location for this position is Santa Clara, CA. Remote work may be considered on a case-by‑case basis within the United States.
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that's reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech.
We are seeking a Director, Connectivity Operations (Global) to own and scale the end-to-end connectivity operating model across our healthcare customers. This leader ensures secure, reliable, high-performing connectivity between devices, hospital networks, and cloud platforms—enabling safe, efficient clinical and operational workflows.
This role combines strong technical judgment with exceptional program leadership, executive communication, and operational rigor. The Director serves as a senior partner to hospital IT/Cybersecurity leaders and internal stakeholders, driving standardization, launch readiness, measurable performance, and repeatable execution across regions.
Key Responsibilities: 1) Global Operating Model
Own the global connectivity operating model
Establish clear decision rights, ownership boundaries, and escalation paths across Engineering, Service, and Commercial.
Translate clinical and business needs into scalable connectivity requirements that enable consistent deployment and support worldwide.
2) Program Governance & Executive Communication
Produce concise, decision-oriented communications for senior executives and lead alignment to remove ambiguity.
Represent the connectivity program in customer-facing governance; build credibility with hospital CIO/CISO/Network stakeholders.
Run a global operating cadence and drive execution at pace.
3) Reliability, Monitoring & Escalation Leadership
Own end-to-end connectivity reliability: monitoring/alerting standards, KPIs/targets, and performance reporting across regions.
Lead incident response for high-impact issues coordinating internal teams, hospital IT, and vendors.
Drive continuous improvement to reduce recurring issues and improve outcomes at scale.
4) Technical Design Authority & Deployment Enablement
Provide design authority for hospital network integration and secure connectivity controls, ensuring solutions are field-ready and repeatable.
Ensure secure integration into hospital identity/access and endpoint management frameworks and alignment with customer cybersecurity expectations.
Enable field execution with clear requirements, readiness criteria, and practical guidance that accelerates implementation and adoption.
5) Build and Lead the Global Capability (Team + Partners)
Build and lead the global connectivity organization: org design, hiring profiles, onboarding, coaching, and performance expectations.
Manage third-party vendors/partners to deliver a cohesive, standardized delivery model and consistent customer experience globally.
Develop enablement and training for field teams and internal partners on connectivity standards and best practices.
Qualifications
Bachelor’s degree in Information Technology, Computer Science, Biomedical Engineering, or related field
10+ years in healthcare IT, hospital networking, medical device integration, or adjacent regulated environments; significant experience working directly with hospital IT organizations.
Proven leadership of cross-functional programs with measurable outcomes; strong ability to influence without authority and drive execution across multiple stakeholders.
Exceptional communication and organizational capability—able to translate technical topics into clear business impact, options, tradeoffs, and action plans for executives and hospital leaders.
Strong understanding of clinical environments and experience operating within security/compliance frameworks.
Technical foundation in complex network environments and secure connectivity (core network services, segmentation, security controls, and encryption).
Preferred Certifications / Experience
CCNP (or equivalent; CCNA minimum).
CompTIA Network+ and/or Security+.
CBET (a plus).
Experience with cloud platforms (e.g., AWS, Azure) and edge-to-cloud connectivity/monitoring tooling (a plus).
Other:
This role may require up to 30% travel (International and Domestic).
The anticipated base pay range is $150,000 to $258,750
If based out of the Bay Area, CA. the anticipated base pay range is $172,000 to $297,850
Join our dynamic team and play a key role in redefining surgical care globally! Apply now to make a difference with Johnson & Johnson MedTech.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.
Required Skills Consulting, Customer Alignment, Customer Analytics, Customer Centricity, Customer Experience Management, Customer Service Philosophy, Customer-Support, Customer Support Operations, Customer Support Trends, Emerging Technologies, Fact-Based Decision Making, Leadership, Project Management, Service Request Management, Tactical Planning, Technical Credibility, Technologically Savvy
Preferred Skills Consulting, Customer Alignment, Customer Analytics, Customer Centricity, Customer Experience Management, Customer Service Philosophy, Customer-Support, Customer Support Operations, Customer Support Trends, Emerging Technologies, Fact-Based Decision Making, Leadership, Project Management, Service Request Management, Tactical Planning, Technical Credibility, Technologically Savvy
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