Commercial Specialist
Reports to: Commercial Operations Manager Division: Operations Position Classification: Non-Exempt, Full-Time Fields: Medical Devices, In-Vitro Diagnostics - Healthcare Location(s): Hybrid (on-site two days per week, Rockville, MD office) Job Description
The Commercial Specialist supports the Commercial Operations Manager in driving revenue performance, ensuring high-quality client service, and maintaining operational excellence. This role blends client relationship management, commercial proposal processing, data accuracy, and financial coordination to support key departmental goals. Essential Functions
Values and Principles of the Resources and Planning Department: In addition to GMED North America's values (commitment to clients and patients' safety, expertise, reliability, and teamwork), the Operation team members are driven by three core principles: Mastery of Data Integrity Passion for long-term planning Taste for handling the unexpected Quotation, Pricing, & Revenue: Lead the creation of service proposals for existing clients, ensuring alignment with pricing guidelines and profitability goals. Collaborate with the planning team to validate "Sold Days" in proposals, preventing revenue leakage from under-selling. Proposal, Quotation & PO Processing: Draft, review, and maintain commercial proposals in alignment with pricing guidelines. Ensure proposals are accurate, compliant, and validated prior to service initiation. Monitor proposal status and maintain updates within internal systems. Coordinate proposal inputs with Project Managers and other internal teams. Support revenue protection by validating required information and preventing under-selling. Assist the Commercial OPS Manager in procurement documentation and PO processing. Data, Systems & Reporting: Maintain accurate client information and proposal records in Odoo, Prosipac and other internal systems. Assist in monitoring data integrity across commercial and operational platforms. Who You Are
Job Specific Competencies: Strong client service orientation and communication skills. Understanding of commercial processes, proposals, and budgeting principles. Attention to detail with excellence in accuracy will be critical in job performance. Possess strong interpersonal skills, both verbally and in writing, including the ability to communicate effectively with colleagues and clients. Ability to handle confidential information and work with minimal supervision. Excellent written and verbal communication skills. Fluent English language skills essential (French a plus) Required Education and Experience: Bachelor's degree +2 years' experience in B2B client communication/sales of services MS Office skills (data analysis skills a plus) Who We Are
GMED North America is the US subsidiary of GMED, a leading Certification Organization, a distinguished Notified Body (CE0459) Authorized to act under European Regulation (EU) 2017/745 on medical devices, European Directives 90/385/EEC, 93/42/EEC, 98/79/EC and Regulation n 722/2012 on products utilizing tissues of animal origin, GMED certifies a vast range of medical devices and in vitro diagnostic medical devices. An Auditing Organization recognized by the MDSAP Regulatory Authority Council. We serve the Medical Device Industry with offices in Europe and the United States. Our goal is to provide the best in Product Certification and Quality Management Services for medical device manufacturers worldwide. At GMED North America, we strive to the highest standards of professionalism, competency, work ethic, and customer service. All our employees are the cornerstone of this process because their work directly influences GMED North America's reputation. Aside from our expertise with due diligence, we pride ourselves in our diverse workforces, with employees from different parts of the world. Our Values: Commitment to Clients and Patients' safety Expertise Reliability Team Work GMED North America is an Equal Employment Opportunity Employer, committed to a diverse, inclusive, and healthy work environment with a unique culture. GMED North America recruits, employs, trains, compensates, and promotes regardless of race, religion, sex, national origin, ethnicity, age, disability, pregnancy, political affiliation, sexual orientation, gender identity, color, marital status, veteran status, medical condition, and all the other characteristics that make us unique. What We Offer
At GMED North America, our primary goal is to attract and retain exceptional talent who are not only subject matter experts, but also passionate about upholding the integrity and excellence of our services. We recognize that our success is driven by the expertise and commitment of our team, and we are focused on creating an environment where top professionals can thrive. GMED North America offers a full and competitive benefits package including group-sponsored health, dental, and vision coverage, flexible spending accounts, short-term and long-term disability, company-paid life insurance, competitive base salary, annual bonus based on company performance, and a 401K retirement program. We promote work-life balance through the option to telework, flexible working arrangements, generous time off program, paid holidays, paid bereavement leave, paid parental leave, commuter benefits program for public transportation, and internet stipend. We offer growth opportunities within the organization. There are a lot of opportunities and employees are able to apply and move into different roles within the company. We have numerous success stories, and we want you to be one of them. Thank you for your interest in GMED North America. We look forward to hearing from you!
Reports to: Commercial Operations Manager Division: Operations Position Classification: Non-Exempt, Full-Time Fields: Medical Devices, In-Vitro Diagnostics - Healthcare Location(s): Hybrid (on-site two days per week, Rockville, MD office) Job Description
The Commercial Specialist supports the Commercial Operations Manager in driving revenue performance, ensuring high-quality client service, and maintaining operational excellence. This role blends client relationship management, commercial proposal processing, data accuracy, and financial coordination to support key departmental goals. Essential Functions
Values and Principles of the Resources and Planning Department: In addition to GMED North America's values (commitment to clients and patients' safety, expertise, reliability, and teamwork), the Operation team members are driven by three core principles: Mastery of Data Integrity Passion for long-term planning Taste for handling the unexpected Quotation, Pricing, & Revenue: Lead the creation of service proposals for existing clients, ensuring alignment with pricing guidelines and profitability goals. Collaborate with the planning team to validate "Sold Days" in proposals, preventing revenue leakage from under-selling. Proposal, Quotation & PO Processing: Draft, review, and maintain commercial proposals in alignment with pricing guidelines. Ensure proposals are accurate, compliant, and validated prior to service initiation. Monitor proposal status and maintain updates within internal systems. Coordinate proposal inputs with Project Managers and other internal teams. Support revenue protection by validating required information and preventing under-selling. Assist the Commercial OPS Manager in procurement documentation and PO processing. Data, Systems & Reporting: Maintain accurate client information and proposal records in Odoo, Prosipac and other internal systems. Assist in monitoring data integrity across commercial and operational platforms. Who You Are
Job Specific Competencies: Strong client service orientation and communication skills. Understanding of commercial processes, proposals, and budgeting principles. Attention to detail with excellence in accuracy will be critical in job performance. Possess strong interpersonal skills, both verbally and in writing, including the ability to communicate effectively with colleagues and clients. Ability to handle confidential information and work with minimal supervision. Excellent written and verbal communication skills. Fluent English language skills essential (French a plus) Required Education and Experience: Bachelor's degree +2 years' experience in B2B client communication/sales of services MS Office skills (data analysis skills a plus) Who We Are
GMED North America is the US subsidiary of GMED, a leading Certification Organization, a distinguished Notified Body (CE0459) Authorized to act under European Regulation (EU) 2017/745 on medical devices, European Directives 90/385/EEC, 93/42/EEC, 98/79/EC and Regulation n 722/2012 on products utilizing tissues of animal origin, GMED certifies a vast range of medical devices and in vitro diagnostic medical devices. An Auditing Organization recognized by the MDSAP Regulatory Authority Council. We serve the Medical Device Industry with offices in Europe and the United States. Our goal is to provide the best in Product Certification and Quality Management Services for medical device manufacturers worldwide. At GMED North America, we strive to the highest standards of professionalism, competency, work ethic, and customer service. All our employees are the cornerstone of this process because their work directly influences GMED North America's reputation. Aside from our expertise with due diligence, we pride ourselves in our diverse workforces, with employees from different parts of the world. Our Values: Commitment to Clients and Patients' safety Expertise Reliability Team Work GMED North America is an Equal Employment Opportunity Employer, committed to a diverse, inclusive, and healthy work environment with a unique culture. GMED North America recruits, employs, trains, compensates, and promotes regardless of race, religion, sex, national origin, ethnicity, age, disability, pregnancy, political affiliation, sexual orientation, gender identity, color, marital status, veteran status, medical condition, and all the other characteristics that make us unique. What We Offer
At GMED North America, our primary goal is to attract and retain exceptional talent who are not only subject matter experts, but also passionate about upholding the integrity and excellence of our services. We recognize that our success is driven by the expertise and commitment of our team, and we are focused on creating an environment where top professionals can thrive. GMED North America offers a full and competitive benefits package including group-sponsored health, dental, and vision coverage, flexible spending accounts, short-term and long-term disability, company-paid life insurance, competitive base salary, annual bonus based on company performance, and a 401K retirement program. We promote work-life balance through the option to telework, flexible working arrangements, generous time off program, paid holidays, paid bereavement leave, paid parental leave, commuter benefits program for public transportation, and internet stipend. We offer growth opportunities within the organization. There are a lot of opportunities and employees are able to apply and move into different roles within the company. We have numerous success stories, and we want you to be one of them. Thank you for your interest in GMED North America. We look forward to hearing from you!