Job Title: Sales Engineer
Location: Chicago
Reports to: Vice President, Engineering
About Us
Zentro is one of the largest independent internet service providers focused exclusively on multi‑dwelling units (MDUs) in the United States. After merging with BAI Connect, we serve over 100,000 subscribers across key markets including Chicago, Los Angeles, and Detroit. We specialize in delivering bulk internet and managed Wi‑Fi solutions for apartment communities, high‑rises, and mixed‑use developments. Our fully owned network infrastructure and resident‑first support model enable a reliable, satisfaction‑driven experience.
Role Overview
We are looking for a Sales Engineer who thrives at the intersection of technology and business development. In this role, you will partner with our Sales team to design scalable internet solutions for large MDU properties and be the technical voice in the room, translating complex network concepts into clear value propositions for Property Managers, Developers, and HOA Boards.
Essential Duties and Responsibilities
- Site Surveys & Assessments: Conduct physical walk‑throughs of prospective MDU properties to assess existing infrastructure (conduit availability, IDF/MDF closet space, riser capacity, and inside wiring types) and evaluate rooftop Fixed Wireless build opportunities.
- Solution Design: Develop comprehensive network designs for “Bulk” or “Retail” deployment models. Create Bills of Materials (BOMs) and Scope of Work (SOW) documents. Work closely with Network Engineering to ensure compliance with Zentro network build standards.
- Technical Proposals: Assist sales teams in responding to RFPs and RFIs. Create network/infrastructure diagrams illustrating MDF/IDF builds and cabling plans.
- Project Handoff: Collaborate with the Project Coordination and Post‑Sales Engineering teams to ensure a smooth transition from signed contract to active construction, validating that the proposed engineering solution meets ROI requirements.
Qualifications
- Technical Skills
- Network Fundamentals: OSI model, TCP/IP, switching, and routing.
- Access Technologies: Familiarity with Fiber‑to‑the‑Unit (FTTU) technologies (GPON, XGS‑PON), Active Ethernet, DOCSIS or G.hn.
- In‑Building Wiring: MDU infrastructure, structured cabling, conduit types, and retrofitting techniques for older buildings.
- Wi‑Fi Planning: Experience with heat mapping and managed Wi‑Fi solutions (Ruckus, Ekahau, etc.) preferred.
- Professional Experience
- 3+ years in Sales Engineering, Network Engineering, or a technical implementation role within the Telecommunications/ISP industry.
- Experience in Multi‑Family/MDU real‑estate environments highly preferred.
- Soft Skills
- Ability to explain “Why Zentro?” to a non‑technical property manager.
- Strong objection‑handling skills regarding construction impact and aesthetics.
- Self‑starter who is comfortable climbing ladders during surveys and wearing a suit in board meetings.
What We Offer
- Competitive base salary ($100K‑$160K, depending on experience) with total on‑target earnings of up to $120K‑$200K.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Opportunity to work with a dynamic team in a growing industry.
- Ongoing training and professional development opportunities.