IT Director

Knight Law Group, LLP, Los Angeles

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Base pay range: $180,000.00/yr - $200,000.00/yr.

Set and execute the IT roadmap with clear priorities, timelines, and measurable outcomes.
Establish a “white glove” support model that is fast, consistent, and respected across the firm.
Build a team culture of ownership, documentation, and continuous improvement across a lean team.

Serve as the accountable owner for Salesforce across the firm: data model, permissions, automations, integrations, uptime, and user experience.
Partner with business stakeholders to translate needs into scalable Salesforce solutions (workflows, approvals, intake, case‑related processes, reporting).
Oversee admin work and personally jump in when needed: troubleshooting, configuration, Flow automation, validation rules, permissions, sandbox/CI/CD management.
Support or contribute to light development and technical work as required (e.g., Apex/LWC assistance, integration troubleshooting, vendor management, code review support).

Own Microsoft Azure environment(s): identity, networking, compute/storage, monitoring, backup/DR, and cost management.
Ensure core systems are reliable and secure (Microsoft 365, endpoints, networks, conferencing, printers, line‑of‑business apps).
Implement operational standards: patching, endpoint management, asset inventory, provisioning/deprovisioning, and lifecycle management.

Implement and maintain security best practices: MFA, least privilege, conditional access, endpoint protection, WAF/DNS protections, secure backups, and logging/monitoring.
Maintain incident response readiness: playbooks, escalation paths, tabletop exercises, and post‑incident remediation.
Support privacy and compliance needs (including CCPA) through controls, training, and documentation.

Lead and develop a Desktop Support Rep and a Salesforce Administrator.
Set clear SLAs, escalation paths, and a support operating cadence (triage, prioritization, root‑cause fixes, postmortems).
Coach the team to reduce repeat issues through automation, documentation, and smart tooling.

Manage vendors and contracts with a bias toward performance, accountability, and security.
Own procurement decisions, renewals, and the IT budget with transparent justification and ROI.

Support is predictable and fast: clear SLAs, fewer repeat issues, better stakeholder confidence.
Salesforce is stable, trusted, and improving monthly: cleaner data, stronger reporting, smarter automation, fewer “workarounds.”
Azure environment is secure, monitored, and cost‑aware with tested backups and recovery procedures.
Security posture is tightened without slowing the business: access controls, logging, training, and incident readiness.

10+ years in IT with progressively increasing ownership across infrastructure, applications, and security.
Strong Salesforce Administration experience (required): permissions, profiles/roles, data model, reporting/dashboards, Flow automation, troubleshooting, release management.
Hands‑on capability to support Salesforce beyond admin basics (integration, troubleshooting, advanced automation, and comfort around development concepts; Apex/LWC experience is a plus).
Strong Microsoft Azure experience: identity, networking, compute/storage, monitoring, and security controls.
Solid security fundamentals and real‑world implementation experience (framework familiarity like CIS/NIST is helpful, but execution matters more).
Ability to lead with clarity, urgency, and calm; strong communication with both technical and non‑technical teams.

Experience in a large law firm or professional services environment.
Experience with legal tech ecosystems and workflows (intake, CRM, document management, eSign, call tracking, etc.).

Seniority level: Director

Employment type: Full‑time

Job function: Information Technology

Industries: Legal Services

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