Technical Service Specialist
Location: Jackson, MN, US
Workplace Type: Hybrid/Remote
Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today!
AGCO, a global leader in the design, manufacture and distribution of agricultural solutions, has an exciting career opportunity for a Technical Service Specialist to join our Global Center of Excellence team in Jackson, MN. The Technical Service Specialist will play a keypartin providingaccurateand prompt troubleshooting and diagnosis of all technical issues to AGCO dealers for assigned products. In addition, the Technical Service Specialist has intermittent responsibility for presenting Service Review meetings, product training and field collaboration with AGCO dealers and other AGCO internal field staff. Estimated Travel is 10-20%.
Your Impact
Handle technical inquiries received through web, video, and phone channels, addressing dealer questions on AGCO machinery performance, reliability, product features, and service processes.
Communicate directly with dealer service managers and technicians, providingtimelyandaccuratetechnical support.
Investigate machinery issues using tools such as AGCO Tech Connect, Salesforce, technical publications, diagnostic systems, and conduct field/dealer visits when needed.
Collaborate with cross‑functional teams including engineering, marketing, and other technical service specialists toidentifyand implement effective solutions.
Deliver clear technical communication, including responsesinAGCO Tech Connect and phone support, and occasionally present product performance reviews or leading service training sessions for dealer personnel.
Your Experience and qualifications
High School Diplomarequired, with 3+ years of AA/BA-level education or equivalent practical experience in agricultural, heavy‑duty, or automotive equipment diagnostics.
Hands‑on diagnostic support experience with agricultural, heavy‑duty, and/or automotive equipment, or closely related systems.
Proficient in using diagnostic tools, including Volt-Ohm Meters (VOM), CAN bus systems, and OBD / OBD II diagnostic interface equipment.
Strong troubleshooting skills across electronic, hydraulic, and powertrain systems in agricultural, automotive, or heavy‑duty equipment.
Associate or bachelor'sdegree preferred, especially in Agricultural Technology, Mechanical Technology, or relatedagriculture field.
Benefits
Health care and wellness plans
Dental and vision plans
Flexible and virtual work options (where available)
401(k) Savings Plan with company match
Employee Stock Purchase Plan offering eligible employees the ability topurchaseAGCO stock at a discounted price
Paid holidays and paid time off
Health savings and flexible spending accounts
Reimbursement for continuing education
Life insurance and other supplemental insurance plans
Your Workplace You will work with your wonderful AGCO colleagues fromJackson,MN (Hybrid )
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.
Join us as we bring agriculture into the future and apply now!
Job Segment:
Sustainable Agriculture, Technical Support, Hydraulics, Agricultural, Engineer, Agriculture, Technology, Engineering
AGCO is a global leader in design, manufacture and distribution of agricultural machinery and precision technology. AGCO delivers value to farmers and OEM customers through its differentiated brand portfolio including leading brands like Fendt®, Massey Ferguson®, PTx and Valtra®. AGCO's full line of equipment, smart farming solutions and services helps farmers sustainably feed our world.
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Workplace Type: Hybrid/Remote
Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today!
AGCO, a global leader in the design, manufacture and distribution of agricultural solutions, has an exciting career opportunity for a Technical Service Specialist to join our Global Center of Excellence team in Jackson, MN. The Technical Service Specialist will play a keypartin providingaccurateand prompt troubleshooting and diagnosis of all technical issues to AGCO dealers for assigned products. In addition, the Technical Service Specialist has intermittent responsibility for presenting Service Review meetings, product training and field collaboration with AGCO dealers and other AGCO internal field staff. Estimated Travel is 10-20%.
Your Impact
Handle technical inquiries received through web, video, and phone channels, addressing dealer questions on AGCO machinery performance, reliability, product features, and service processes.
Communicate directly with dealer service managers and technicians, providingtimelyandaccuratetechnical support.
Investigate machinery issues using tools such as AGCO Tech Connect, Salesforce, technical publications, diagnostic systems, and conduct field/dealer visits when needed.
Collaborate with cross‑functional teams including engineering, marketing, and other technical service specialists toidentifyand implement effective solutions.
Deliver clear technical communication, including responsesinAGCO Tech Connect and phone support, and occasionally present product performance reviews or leading service training sessions for dealer personnel.
Your Experience and qualifications
High School Diplomarequired, with 3+ years of AA/BA-level education or equivalent practical experience in agricultural, heavy‑duty, or automotive equipment diagnostics.
Hands‑on diagnostic support experience with agricultural, heavy‑duty, and/or automotive equipment, or closely related systems.
Proficient in using diagnostic tools, including Volt-Ohm Meters (VOM), CAN bus systems, and OBD / OBD II diagnostic interface equipment.
Strong troubleshooting skills across electronic, hydraulic, and powertrain systems in agricultural, automotive, or heavy‑duty equipment.
Associate or bachelor'sdegree preferred, especially in Agricultural Technology, Mechanical Technology, or relatedagriculture field.
Benefits
Health care and wellness plans
Dental and vision plans
Flexible and virtual work options (where available)
401(k) Savings Plan with company match
Employee Stock Purchase Plan offering eligible employees the ability topurchaseAGCO stock at a discounted price
Paid holidays and paid time off
Health savings and flexible spending accounts
Reimbursement for continuing education
Life insurance and other supplemental insurance plans
Your Workplace You will work with your wonderful AGCO colleagues fromJackson,MN (Hybrid )
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.
Join us as we bring agriculture into the future and apply now!
Job Segment:
Sustainable Agriculture, Technical Support, Hydraulics, Agricultural, Engineer, Agriculture, Technology, Engineering
AGCO is a global leader in design, manufacture and distribution of agricultural machinery and precision technology. AGCO delivers value to farmers and OEM customers through its differentiated brand portfolio including leading brands like Fendt®, Massey Ferguson®, PTx and Valtra®. AGCO's full line of equipment, smart farming solutions and services helps farmers sustainably feed our world.
#J-18808-Ljbffr