Position Overview
The Asset Protection Specialist is responsible for identifying, investigating, and mitigating loss-related incidents through proactive analysis, thorough investigations, and strategic loss-prevention initiatives. This role partners closely with leadership, Human Resources, and Law Enforcement to protect company assets, uphold accountability, and reduce shrink across the organization.
Key Responsibilities
Conduct comprehensive investigations utilizing CCTV review, exception-based reporting, data analysis, and other investigative techniques
Document investigative findings and process disciplinary actions in partnership with leadership and Human Resources
Prepare detailed, accurate investigative reports and manage criminal case documentation in coordination with local Police Departments
Pursue asset recoveries through restitution agreements, civil demand, or court summons as applicable
Conduct professional, objective interviews with team members involved in potentially sensitive or high‑risk situations
Navigate and analyze AT&T and My Wireless systems to identify trends, anomalies, and root causes of loss
Develop and execute strategic game plans to mitigate loss, improve controls, and reinforce accountability at all levels
Maintain confidentiality and exercise sound judgment when handling sensitive information
Support leadership with insights, recommendations, and loss-prevention strategies based on investigative outcomes
What Success Looks Like
Reduced shrink and loss trends
Timely, well-documented investigations
Strong partnerships with leadership and law enforcement
Consistent accountability and measurable risk mitigation
Qualifications
Proven experience in Asset Protection, Loss Prevention, Investigations, or a related field
Strong analytical skills with the ability to interpret data, reports, and video evidence
Experience with interview techniques and investigative best practices
Excellent written communication skills with a focus on clear, concise report writing
Ability to work collaboratively with internal partners and external law enforcement agencies
Proficiency in navigating multiple systems and platforms simultaneously
High level of integrity, professionalism, and discretion
Ability to manage multiple investigations while meeting deadlines
Preferred Qualifications
Experience in wireless, retail, or telecommunications environments
Familiarity with restitution processes and criminal case management
Knowledge of local and state laws related to theft, fraud, and workplace investigations
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Key Responsibilities
Conduct comprehensive investigations utilizing CCTV review, exception-based reporting, data analysis, and other investigative techniques
Document investigative findings and process disciplinary actions in partnership with leadership and Human Resources
Prepare detailed, accurate investigative reports and manage criminal case documentation in coordination with local Police Departments
Pursue asset recoveries through restitution agreements, civil demand, or court summons as applicable
Conduct professional, objective interviews with team members involved in potentially sensitive or high‑risk situations
Navigate and analyze AT&T and My Wireless systems to identify trends, anomalies, and root causes of loss
Develop and execute strategic game plans to mitigate loss, improve controls, and reinforce accountability at all levels
Maintain confidentiality and exercise sound judgment when handling sensitive information
Support leadership with insights, recommendations, and loss-prevention strategies based on investigative outcomes
What Success Looks Like
Reduced shrink and loss trends
Timely, well-documented investigations
Strong partnerships with leadership and law enforcement
Consistent accountability and measurable risk mitigation
Qualifications
Proven experience in Asset Protection, Loss Prevention, Investigations, or a related field
Strong analytical skills with the ability to interpret data, reports, and video evidence
Experience with interview techniques and investigative best practices
Excellent written communication skills with a focus on clear, concise report writing
Ability to work collaboratively with internal partners and external law enforcement agencies
Proficiency in navigating multiple systems and platforms simultaneously
High level of integrity, professionalism, and discretion
Ability to manage multiple investigations while meeting deadlines
Preferred Qualifications
Experience in wireless, retail, or telecommunications environments
Familiarity with restitution processes and criminal case management
Knowledge of local and state laws related to theft, fraud, and workplace investigations
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