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Customer Service Representative

SCALIS, Orlando, Florida, us, 32885

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Customer Service Representative – Orlando, FL Job Title:

Customer Service Representative

Location:

Orlando, FL

Job Type:

Full-Time

Reports To:

Customer Service Manager

We are looking for a friendly and detail-oriented

Customer Service Representative (CSR)

to join our team. The CSR will be the first point of contact for customers, handling inquiries, resolving complaints, and ensuring a high level of customer satisfaction. Ideal candidates are excellent communicators, problem-solvers, and enjoy helping others.

Key Responsibilities

Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner

Provide accurate information about products, services, and policies

Handle customer complaints and resolve issues efficiently and empathetically

Maintain customer records by updating account information

Process orders, forms, applications, and requests

Collaborate with other departments to solve customer issues

Follow up with customers to ensure satisfaction and issue resolution

Meet personal and team performance goals and service quality standards

Qualifications

Excellent communication and interpersonal skills

Strong problem-solving abilities and attention to detail

Proficient with computers and CRM systems

Ability to remain calm and professional in stressful situations

Receptionist – Orlando, FL Job Title:

Receptionist

Location:

Orlando, FL

Department:

Administration

Reports To:

Office Manager

Employment Type:

Full-Time

We are seeking a friendly, organized, and professional Receptionist to be the first point of contact for our company. The ideal candidate will handle front desk responsibilities, provide administrative support across the organization, and ensure a welcoming and efficient environment for all visitors and employees.

Key Responsibilities

Greet and welcome guests and clients as they arrive at the office

Answer, screen, and forward incoming phone calls in a courteous and professional manner

Maintain the reception area, ensuring it is clean and presentable at all times

Receive, sort, and distribute daily mail and deliveries

Schedule appointments and manage meeting room bookings

Provide basic and accurate information in person or via phone/email

Assist with administrative tasks such as filing, photocopying, and data entry

Handle inquiries and redirect them to appropriate departments

Support the team with ad-hoc tasks as needed

Qualifications

High school diploma or equivalent (required)

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Excellent communication and interpersonal skills

Professional appearance and demeanor

Strong organizational and multitasking abilities

Receptionist – New Orleans, LA Job Title:

Receptionist

Location:

New Orleans, LA

Reports To:

Office Manager

Employment Type:

Full-Time

We are seeking a friendly, organized, and professional Receptionist to be the first point of contact for our company. The ideal candidate will handle front desk duties, manage phone calls, and provide administrative support to ensure smooth office operations.

Key Responsibilities

Greet and welcome visitors in a courteous and professional manner

Answer, screen, and forward incoming phone calls

Maintain office security by following procedures and controlling access (monitor logbook, issue visitor badges)

Receive, sort, and distribute daily mail and deliveries

Maintain a tidy and presentable reception area

Schedule appointments and manage conference room bookings

Provide basic and accurate information in-person and via phone/email

Perform other clerical receptionist duties such as filing, photocopying, and data entry

Qualifications

High school diploma or equivalent; associate’s or bachelor’s degree is a plus

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Excellent written and verbal communication skills

Strong organizational and multitasking abilities

Professional appearance and attitude

Customer Service Representative – New Orleans, LA Job Title:

Customer Service Representative

Location:

New Orleans, LA

Reports To:

Customer Service Manager

Employment Type:

Full-Time

We are seeking a friendly, detail-oriented, and professional Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support, resolving inquiries efficiently, and ensuring a positive customer experience.

Key Responsibilities

Respond promptly to customer inquiries via phone, email, chat, or social media

Provide accurate information regarding products, services, orders, and policies

Handle complaints, returns, and issues with empathy and professionalism

Document customer interactions and update records in CRM systems

Work with other departments to resolve complex issues and ensure customer satisfaction

Maintain a positive, empathetic, and professional attitude toward customers at all times

Follow up on customer interactions to ensure resolution and satisfaction

Identify and escalate priority issues when necessary

Qualifications

High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus

Excellent communication and interpersonal skills

Strong problem-solving abilities and attention to detail

Comfortable using CRM software, email platforms, and chat tools

Ability to multitask, prioritize, and manage time effectively

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