Outside Product Support Sales Representative
Coastal Equipment Corp, Virginia Beach, Virginia, us, 23450
Coastal Equipment, the John Deere Construction Equipment dealer serving the Hampton Roads area of Virginia, is seeking an experienced Outside Product Support Sales Representative to help customers maximize uptime through proactive parts and service support.
This position is responsible for driving product support growth by conducting regular jobsite visits, performing equipment inspections and undercarriage measurements, identifying wear-related issues early, and providing repair and maintenance solutions that prevent unplanned downtime.
Position Overview
The Outside Product Support Sales Representative serves as Coastal Equipment’s primary field resource for parts and service support across the territory. The ideal candidate understands construction equipment well enough to identify developing issues, recommend solutions, and work directly with field decision-makers such as foremen, superintendents, and fleet personnel. Key Responsibilities
Conduct regular customer calls and jobsite visits throughout the territory Perform equipment inspections, including undercarriage measurements and wear evaluations Identify service and repair opportunities and recommend proactive solutions Generate and follow up on parts and service quotes Drive product support revenue through parts, service labor, and inspection-based sales Help convert competitive repair and service work back to Coastal Equipment Work closely with the Parts and Service teams to ensure accurate quoting and execution Maintain customer activity, machine profiles, and opportunity tracking within CRM Support overall customer satisfaction through consistent follow-up and field presence Qualifications
3+ years of experience in the heavy equipment or construction equipment industry Strong understanding of equipment wear components, undercarriage, and service needs Ability to perform inspections and identify preventative repair opportunities Proven ability to build relationships and generate sales through field support Professional communication and interpersonal skills Comfortable working directly with field-level customer decision-makers Experience using CRM systems and standard business software Valid driver’s license and clean driving record Why Coastal Equipment?
Coastal Equipment is the authorized John Deere Construction Equipment dealer for the Hampton Roads region of Virginia. We are committed to delivering the best ownership experience in the industry through strong product support, responsive service, and long‑term customer partnerships. Our team takes pride in helping customers keep their machines running, their jobs moving, and their businesses growing. Compensation & Benefits
Compensation is dependent on experience and includes incentive/commission pay based on performance. Health, dental, and vision insurance Paid time off and holidays 401(k) retirement plan Company vehicle and travel support Ongoing John Deere training and professional development Physical Requirements
Ability to lift and carry up to 40 lbs Frequent walking, bending, stooping, kneeling, and climbing around heavy equipment
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The Outside Product Support Sales Representative serves as Coastal Equipment’s primary field resource for parts and service support across the territory. The ideal candidate understands construction equipment well enough to identify developing issues, recommend solutions, and work directly with field decision-makers such as foremen, superintendents, and fleet personnel. Key Responsibilities
Conduct regular customer calls and jobsite visits throughout the territory Perform equipment inspections, including undercarriage measurements and wear evaluations Identify service and repair opportunities and recommend proactive solutions Generate and follow up on parts and service quotes Drive product support revenue through parts, service labor, and inspection-based sales Help convert competitive repair and service work back to Coastal Equipment Work closely with the Parts and Service teams to ensure accurate quoting and execution Maintain customer activity, machine profiles, and opportunity tracking within CRM Support overall customer satisfaction through consistent follow-up and field presence Qualifications
3+ years of experience in the heavy equipment or construction equipment industry Strong understanding of equipment wear components, undercarriage, and service needs Ability to perform inspections and identify preventative repair opportunities Proven ability to build relationships and generate sales through field support Professional communication and interpersonal skills Comfortable working directly with field-level customer decision-makers Experience using CRM systems and standard business software Valid driver’s license and clean driving record Why Coastal Equipment?
Coastal Equipment is the authorized John Deere Construction Equipment dealer for the Hampton Roads region of Virginia. We are committed to delivering the best ownership experience in the industry through strong product support, responsive service, and long‑term customer partnerships. Our team takes pride in helping customers keep their machines running, their jobs moving, and their businesses growing. Compensation & Benefits
Compensation is dependent on experience and includes incentive/commission pay based on performance. Health, dental, and vision insurance Paid time off and holidays 401(k) retirement plan Company vehicle and travel support Ongoing John Deere training and professional development Physical Requirements
Ability to lift and carry up to 40 lbs Frequent walking, bending, stooping, kneeling, and climbing around heavy equipment
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