Manager, Performance - Property Insurance
Ewing, 425 Phillips Blvd, Ewing, New Jersey, United States of America •
Yardley, 780 Township Line Rd, Yardley, Pennsylvania, United States of America •
Tempe, 8160 S. Hardy Drive, Tempe, Arizona, United States of America
Job Description Posted Thursday, February 26, 2026 at 5:00 AM
Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career.
The Manager, Performance develops strategies and implements enhancements for one or more departments. This role may also oversee all aspects of the one or more departments with regard to Vendor Oversite, QC, Client Audits, Department Reporting, and Exception Processing. This role may manage and workflow processes, including the monitoring and performance relative to productivity metrics and process improvements. This role acts as the liaison for our vendor relationships. The Manager coordinates with the business areas to respond to and ensure compliance with any applicable SLA, KPI, or KRI.
Responsibilities:
Analyzes functions within the department and creates / implements process improvements that will streamline the work flow and gain greater efficiencies
Acts as a Relationship Manager and liaison with internal departments, clients, and vendors to identify and resolve process issues and identify potential opportunities
Establishes / oversees a program that reviews department and vendor work product; Determines root cause and corrections of identified issues or errors, and executes applicable action to prevent reoccurrence (refresher training, vendor communication, etc.)
Reviews client SLA reports and researches deficiencies; advises department management of deficiencies and actions required to rectify
Acts as the Payment Processing representative for the Suspense Committee; reviewing and responding to the applicable monthly reports and oversight of the suspense balance in totality
Organizes responses to SLAs, KRIs, KIPs, and compliance agenda items
Manages and coordinates regularly scheduled meetings with the managers to ensure the KPIs and KRIs are on target to be met
Generates reports and tracks, analyzes, and reports trends or fails; prepares responses to fails, as necessary
Manages, mentors, and coaches team responsible for lien release and payoffs reporting, client audits, exceptions and vendor oversight
Works closely with management to ensure KRIs/KPIs are within acceptable thresholds, adding and changing widgets as needed
Through reporting and quality audits, ensures operational functions consistently meet or exceed regulatory and investor requirements, client expectations, and applicable law
Works closely with team to create reporting with the emphasis of maintaining standards within the departments
Ensures vendors are meeting obligations and working according to contract
Works with department management to ensure reporting is accurately capturing daily processes
Works with IT to ensure all processes to automate all tasks are possible
Works with management to implement automated controls to limit financial exposure and to assure compliance with CFPB, OCC, Investors, contractual standards and applicable law
Works with auditors and regulators and implement corrective action plans when required, ensuring all action plans are completed by the target date
Participates and oversees testing of any new system’s functionality
Coordinates client level issues as the issue relates to reporting
Conducts change impact analysis to assess potential changes and documents business rules
Researches, analyzes, and makes recommendations on practices and other complex business problems
Serves as the point of contact for departments to Compliance to ensure timely reviews of regulatory changes and potential impacts to the businesses
Acquires subject matter expertise in the functions and activities of the department or other assigned work unit, including applicable laws, rules, regulations, procedures, and technical operations
Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
Bachelor's degree or equivalent experience
Proven ability to manage functions that require the reconciliation of cash based transactions, bank accounts, general ledger accounts.
5+ years of supervisory/management experience with a minimum of 10+ years of total experience in a mortgage servicing operation
Ability to analyze work flows and identify and implement process improvements
Black Knight servicing system experience required
Knowledge of government sponsored entities rules and regulations
Total Rewards:
At Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, or status as a protected veteran.
Cenlar is a Drug-Free Workplace committed to maintaining a safe, healthy, and productive work environment. All employment offers are contingent upon successfully passing any required drug screening in accordance with applicable laws and company policy.
Cenlar complies with the Americans with Disabilities Act and state laws. Applicants needing accommodation for any hiring step—such as completing a form, test, or interview—should let us know by contacting recruitment@cenlar.com
The actual compensation offered will depend on factors including but not limited to the candidate's experience, qualifications, skills, and location. This range listed below represents the reasonable minimum and maximum salary the company expects to pay for this position.
Ewing, 425 Phillips Blvd, Ewing, New Jersey, United States of America,
Yardley, 780 Township Line Rd, Yardley, Pennsylvania, United States of America,
Tempe, 8160 S. Hardy Drive, Tempe, Arizona, United States of America
#J-18808-Ljbffr
Yardley, 780 Township Line Rd, Yardley, Pennsylvania, United States of America •
Tempe, 8160 S. Hardy Drive, Tempe, Arizona, United States of America
Job Description Posted Thursday, February 26, 2026 at 5:00 AM
Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career.
The Manager, Performance develops strategies and implements enhancements for one or more departments. This role may also oversee all aspects of the one or more departments with regard to Vendor Oversite, QC, Client Audits, Department Reporting, and Exception Processing. This role may manage and workflow processes, including the monitoring and performance relative to productivity metrics and process improvements. This role acts as the liaison for our vendor relationships. The Manager coordinates with the business areas to respond to and ensure compliance with any applicable SLA, KPI, or KRI.
Responsibilities:
Analyzes functions within the department and creates / implements process improvements that will streamline the work flow and gain greater efficiencies
Acts as a Relationship Manager and liaison with internal departments, clients, and vendors to identify and resolve process issues and identify potential opportunities
Establishes / oversees a program that reviews department and vendor work product; Determines root cause and corrections of identified issues or errors, and executes applicable action to prevent reoccurrence (refresher training, vendor communication, etc.)
Reviews client SLA reports and researches deficiencies; advises department management of deficiencies and actions required to rectify
Acts as the Payment Processing representative for the Suspense Committee; reviewing and responding to the applicable monthly reports and oversight of the suspense balance in totality
Organizes responses to SLAs, KRIs, KIPs, and compliance agenda items
Manages and coordinates regularly scheduled meetings with the managers to ensure the KPIs and KRIs are on target to be met
Generates reports and tracks, analyzes, and reports trends or fails; prepares responses to fails, as necessary
Manages, mentors, and coaches team responsible for lien release and payoffs reporting, client audits, exceptions and vendor oversight
Works closely with management to ensure KRIs/KPIs are within acceptable thresholds, adding and changing widgets as needed
Through reporting and quality audits, ensures operational functions consistently meet or exceed regulatory and investor requirements, client expectations, and applicable law
Works closely with team to create reporting with the emphasis of maintaining standards within the departments
Ensures vendors are meeting obligations and working according to contract
Works with department management to ensure reporting is accurately capturing daily processes
Works with IT to ensure all processes to automate all tasks are possible
Works with management to implement automated controls to limit financial exposure and to assure compliance with CFPB, OCC, Investors, contractual standards and applicable law
Works with auditors and regulators and implement corrective action plans when required, ensuring all action plans are completed by the target date
Participates and oversees testing of any new system’s functionality
Coordinates client level issues as the issue relates to reporting
Conducts change impact analysis to assess potential changes and documents business rules
Researches, analyzes, and makes recommendations on practices and other complex business problems
Serves as the point of contact for departments to Compliance to ensure timely reviews of regulatory changes and potential impacts to the businesses
Acquires subject matter expertise in the functions and activities of the department or other assigned work unit, including applicable laws, rules, regulations, procedures, and technical operations
Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
Bachelor's degree or equivalent experience
Proven ability to manage functions that require the reconciliation of cash based transactions, bank accounts, general ledger accounts.
5+ years of supervisory/management experience with a minimum of 10+ years of total experience in a mortgage servicing operation
Ability to analyze work flows and identify and implement process improvements
Black Knight servicing system experience required
Knowledge of government sponsored entities rules and regulations
Total Rewards:
At Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, or status as a protected veteran.
Cenlar is a Drug-Free Workplace committed to maintaining a safe, healthy, and productive work environment. All employment offers are contingent upon successfully passing any required drug screening in accordance with applicable laws and company policy.
Cenlar complies with the Americans with Disabilities Act and state laws. Applicants needing accommodation for any hiring step—such as completing a form, test, or interview—should let us know by contacting recruitment@cenlar.com
The actual compensation offered will depend on factors including but not limited to the candidate's experience, qualifications, skills, and location. This range listed below represents the reasonable minimum and maximum salary the company expects to pay for this position.
Ewing, 425 Phillips Blvd, Ewing, New Jersey, United States of America,
Yardley, 780 Township Line Rd, Yardley, Pennsylvania, United States of America,
Tempe, 8160 S. Hardy Drive, Tempe, Arizona, United States of America
#J-18808-Ljbffr