Operations Senior Specialist III - Document Execution
J.P. Morgan, Monroe, Michigan, United States, 48162
If you want to make valuable contributions to your team and expand your knowledge, skills, and expertise in Home Lending Operations, then JP Morgan Chase has a great opportunity for you. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.
As an Operations Senior Specialist III- Document Execution in Mortgage Production and Servicing you will be responsible for delivering top notch support that is vital to Home Lending and the Consumer and Community Bank. Your space will be around researching and releasing title liens. You will be responsible for researching Chase systems and online resources to determine authority to release title liens as well as creating the release document in adherence with State and County guidelines. You will be responsible for communicating effectively across lines of business for third party requests pertaining to lien release. You may be responsible for multiple functions within the Customer Research process.
Job responsibilities
Review imaging and other source systems to determine necessary authorization for document completion
Research and thorough knowledge of credit and collateral documents
Creating lien release documents from business release system or state required form
Follow-up on outstanding requests to ensure timely completion to meet internal service levels
Communicate with external agents and internal colleagues to resolve requests
Work well within the team to ensure overall health of the Customer Research processes
Required qualifications, capabilities, and skills
Possess strong attention to detail and excellent problem-solving skills
Chain of title knowledge pertaining to collateral documents
Ability to work in a fast-paced environment
Ability to make outbound calls to customers or third parties
Basic office and computer skills (Windows XP, MS Word, Excel and PowerPoint) and strong working knowledge of Chase Servicing/Production Systems
Excellent written and verbal communication skills
Ability to work independently or as part of a team
Ability to build and maintain rapport with customers, colleagues, peers and other departments
Preferred qualifications, capabilities, and skills
Prior customer service experience
High school diploma or equivalent
2 years of Mortgage Banking experience
Ability to work overtime
Work schedule
Monday - Friday 8-5
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As an Operations Senior Specialist III- Document Execution in Mortgage Production and Servicing you will be responsible for delivering top notch support that is vital to Home Lending and the Consumer and Community Bank. Your space will be around researching and releasing title liens. You will be responsible for researching Chase systems and online resources to determine authority to release title liens as well as creating the release document in adherence with State and County guidelines. You will be responsible for communicating effectively across lines of business for third party requests pertaining to lien release. You may be responsible for multiple functions within the Customer Research process.
Job responsibilities
Review imaging and other source systems to determine necessary authorization for document completion
Research and thorough knowledge of credit and collateral documents
Creating lien release documents from business release system or state required form
Follow-up on outstanding requests to ensure timely completion to meet internal service levels
Communicate with external agents and internal colleagues to resolve requests
Work well within the team to ensure overall health of the Customer Research processes
Required qualifications, capabilities, and skills
Possess strong attention to detail and excellent problem-solving skills
Chain of title knowledge pertaining to collateral documents
Ability to work in a fast-paced environment
Ability to make outbound calls to customers or third parties
Basic office and computer skills (Windows XP, MS Word, Excel and PowerPoint) and strong working knowledge of Chase Servicing/Production Systems
Excellent written and verbal communication skills
Ability to work independently or as part of a team
Ability to build and maintain rapport with customers, colleagues, peers and other departments
Preferred qualifications, capabilities, and skills
Prior customer service experience
High school diploma or equivalent
2 years of Mortgage Banking experience
Ability to work overtime
Work schedule
Monday - Friday 8-5
#J-18808-Ljbffr