Bilingual Customer Service Representative (Spanish/English)
TEKsystems, Earth City, Missouri, United States, 63045
Overview
As a Senior Bilingual Customer Service Representative, you’ll play a key role in keeping our service operations in top gear. This position focuses on handling inquiries related to contract administration, dealer web portal access, and supply orders, all while building strong relationships and delivering high‑quality support that keeps our business moving forward.
Responsibilities
Respond to inquiries from field representatives, dealerships, customers, and lenders.
Provide high‑quality, individualized customer service via email, telephone, and chat.
Apply knowledge of the organization, products, services, and policies to resolve customer issues.
Address and resolve customer questions, complaints, and requests, including contract interpretation.
Deliver technical support to auto dealers for portal access and troubleshooting.
Generate and provide accurate reports using tools.
Interact effectively with various departments and associates, including senior management.
Skills Customer service, computer proficiency, order entry, Spanish fluency, call center, Salesforce.
Top Skills Details Customer service, computer proficiency, order entry, Spanish fluency, call center.
Additional Skills & Qualifications
High school diploma or equivalent required.
Minimum of 2 years of customer service experience in a contact center.
Ability to work 9:30 am‑6:00 pm EST in a hybrid environment (2 days in office, 3 days from home).
Strong motivation and a positive team‑player attitude.
Excellent verbal, written, and active listening communication skills.
Strong interpersonal skills with emotional intelligence and problem‑solving capabilities.
Critical thinking and ability to manage high‑pressure customer interactions.
Proficient in multitasking across multiple systems and screens; strong data entry and typing skills.
Experience with Microsoft Office and other relevant software tools.
Ability to manage priorities in a fast‑paced environment.
Technologically savvy with the ability to quickly learn new systems.
Bilingual proficiency in English and Spanish is a must.
Job Type & Location This is a contract position based out of Earth City, MO.
Pay and Benefits The pay range for this position is $19.00 – $25.00 per hour.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation, or sick leave)
Workplace Type This is a hybrid position in Earth City, MO.
Application Deadline This position is anticipated to close on Mar 6, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Responsibilities
Respond to inquiries from field representatives, dealerships, customers, and lenders.
Provide high‑quality, individualized customer service via email, telephone, and chat.
Apply knowledge of the organization, products, services, and policies to resolve customer issues.
Address and resolve customer questions, complaints, and requests, including contract interpretation.
Deliver technical support to auto dealers for portal access and troubleshooting.
Generate and provide accurate reports using tools.
Interact effectively with various departments and associates, including senior management.
Skills Customer service, computer proficiency, order entry, Spanish fluency, call center, Salesforce.
Top Skills Details Customer service, computer proficiency, order entry, Spanish fluency, call center.
Additional Skills & Qualifications
High school diploma or equivalent required.
Minimum of 2 years of customer service experience in a contact center.
Ability to work 9:30 am‑6:00 pm EST in a hybrid environment (2 days in office, 3 days from home).
Strong motivation and a positive team‑player attitude.
Excellent verbal, written, and active listening communication skills.
Strong interpersonal skills with emotional intelligence and problem‑solving capabilities.
Critical thinking and ability to manage high‑pressure customer interactions.
Proficient in multitasking across multiple systems and screens; strong data entry and typing skills.
Experience with Microsoft Office and other relevant software tools.
Ability to manage priorities in a fast‑paced environment.
Technologically savvy with the ability to quickly learn new systems.
Bilingual proficiency in English and Spanish is a must.
Job Type & Location This is a contract position based out of Earth City, MO.
Pay and Benefits The pay range for this position is $19.00 – $25.00 per hour.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation, or sick leave)
Workplace Type This is a hybrid position in Earth City, MO.
Application Deadline This position is anticipated to close on Mar 6, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr