Customer Service Representative
TIME Manufacturing Company, Inc., Westlake, Texas, United States
Company:
TIME Manufacturing Company
Position:
Customer Service Representative
Position reports to:
Supply Chain and Command Center Supervisor
Location:
Westlake, TX (on-site, this is
not
remote)
Schedule:
Monday-Friday, 8:00am - 5:00pm, overtime may be required
Company Overview TIME Manufacturing Company is a leading global manufacturer of vehicle-mounted aerial lifts, digger derricks, bucket trucks, and bridge inspection equipment. Through its renowned brands—Versalift, Ruthmann, Bluelift, France Elévateur, Movex, BrandFX, and Aspen Aerials—the company serves diverse industries, including electric utility, telecommunications, bridge inspection, tree care, and other fleet-supported sectors. With a strong commitment to innovation, quality, and customer satisfaction, TIME Manufacturing Company designs and manufactures top-tier products that enable professionals to operate safely and efficiently at various heights. Our culture fosters collaboration, continuous improvement, and a passion for exceeding expectations.
Position Summary The
Customer Service Representative
role is responsible for ensuring world‑class customer service for all North American customers, potential customers, vendors, dealers, partners, and anyone else contacting Time Manufacturing Company. This position serves as the first point of contact through our corporate command center and plays a key role in coordinating internal support, tracking open items, and ensuring customers receive timely, accurate, and professional responses.
This is a highly visible, evolving role that requires sound judgment, strong communication, attention to detail and the ability to adapt as business needs and processes grow.
Responsibilities and Duties Command Center & Customer Support
Serve as the primary point of contact for inbound calls, emails, and inquiries
Act as the Director of First Impressions, setting the tone for customer relationships through calm, consistent, and professional communication
Handle customer inquiries that require judgment, coordination, and follow‑through rather than scripted responses
Answer and route inquiries promptly with a customer‑first mindset
Take ownership of customer requests from intake through resolution
Maintain a solution‑focused approach and elevate appropriately when needed
Task Coordination & Follow‑Up
Coordinate with internal teams to ensure customer requests are addressed accurately and efficiently
Delegate and track internal tasks to ensure timely resolutionFollow up with internal teams and customers to obtain updates, clarify details, and drive closure
Step in to provide customer communication when needed
Escalate delays or roadblocks to leadership with clear visibility
Track and document all calls, emails, and requests in the Command Center tracker upon receipt
Maintain accurate, timely updates as items progress
Ensure all items are resolved and closed with a high level of customer satisfaction
Approach all work with intention and care, understanding that accuracy and follow‑through directly impact customer trust and internal decision‑making
Supply Chain Support
Support the Supply Chain and Command Center Supervisor in coordinating chassis delivery status with internal teams, customers, and suppliers
Communicate component availability for installation and production readiness
Assist with final product shipment and customer pickup scheduling
Provide clear, professional communication regarding updates, delays, and changes
Sales Lead Research
Research and compile potential sales leads for internal sales teams
Ensure lead information is accurate, well‑organized, and documented clearly
Maintain a high level of attention to detail and intentionality in all research performed
Basic Qualifications
Minimum of 2 years of customer service experience in a professional, business‑to‑business, or operational support environment
Strong emphasis on delivering professional, high‑quality customer service
Excellent verbal and written communication skills
Well versed in Microsoft Office, with strong proficiency in Excel and Outlook
Strong organizational and time‑management skills, with the ability to manage multiple priorities effectively
Demonstrated critical thinking and problem‑solving skills
Comfortable making decisions independently while understanding when escalation is appropriate
Self‑starter with the ability to learn, adapt, and take on new challenges
Comfortable coordinating tasks, following up, and holding internal partners accountable
Ability to work collaboratively with other team members to support customer needs
Reliable attendance and punctuality, recognizing the importance of consistent customer availability
Ability to execute assigned direction with accuracy, attention to detail, and precision
Preferred Qualifications
Experience in a manufacturing, industrial, or equipment‑based environment
Experience supporting service, parts, warranty, supply chain, or technical teams
Exposure to ERP or CRM systems (Epicor, Freshworks, or similar platforms preferred)
Experience working in a corporate command center, operations support, or customer coordination role
Core Benefits
Competitive salary and bonus structure
Comprehensive health, dental, and vision insurance plans
401(k) with company match
Paid time off and holidays
Professional development opportunities
Collaborative and innovative work environment
Equal Employment Opportunity (EEO) Statement Time Manufacturing Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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TIME Manufacturing Company
Position:
Customer Service Representative
Position reports to:
Supply Chain and Command Center Supervisor
Location:
Westlake, TX (on-site, this is
not
remote)
Schedule:
Monday-Friday, 8:00am - 5:00pm, overtime may be required
Company Overview TIME Manufacturing Company is a leading global manufacturer of vehicle-mounted aerial lifts, digger derricks, bucket trucks, and bridge inspection equipment. Through its renowned brands—Versalift, Ruthmann, Bluelift, France Elévateur, Movex, BrandFX, and Aspen Aerials—the company serves diverse industries, including electric utility, telecommunications, bridge inspection, tree care, and other fleet-supported sectors. With a strong commitment to innovation, quality, and customer satisfaction, TIME Manufacturing Company designs and manufactures top-tier products that enable professionals to operate safely and efficiently at various heights. Our culture fosters collaboration, continuous improvement, and a passion for exceeding expectations.
Position Summary The
Customer Service Representative
role is responsible for ensuring world‑class customer service for all North American customers, potential customers, vendors, dealers, partners, and anyone else contacting Time Manufacturing Company. This position serves as the first point of contact through our corporate command center and plays a key role in coordinating internal support, tracking open items, and ensuring customers receive timely, accurate, and professional responses.
This is a highly visible, evolving role that requires sound judgment, strong communication, attention to detail and the ability to adapt as business needs and processes grow.
Responsibilities and Duties Command Center & Customer Support
Serve as the primary point of contact for inbound calls, emails, and inquiries
Act as the Director of First Impressions, setting the tone for customer relationships through calm, consistent, and professional communication
Handle customer inquiries that require judgment, coordination, and follow‑through rather than scripted responses
Answer and route inquiries promptly with a customer‑first mindset
Take ownership of customer requests from intake through resolution
Maintain a solution‑focused approach and elevate appropriately when needed
Task Coordination & Follow‑Up
Coordinate with internal teams to ensure customer requests are addressed accurately and efficiently
Delegate and track internal tasks to ensure timely resolutionFollow up with internal teams and customers to obtain updates, clarify details, and drive closure
Step in to provide customer communication when needed
Escalate delays or roadblocks to leadership with clear visibility
Track and document all calls, emails, and requests in the Command Center tracker upon receipt
Maintain accurate, timely updates as items progress
Ensure all items are resolved and closed with a high level of customer satisfaction
Approach all work with intention and care, understanding that accuracy and follow‑through directly impact customer trust and internal decision‑making
Supply Chain Support
Support the Supply Chain and Command Center Supervisor in coordinating chassis delivery status with internal teams, customers, and suppliers
Communicate component availability for installation and production readiness
Assist with final product shipment and customer pickup scheduling
Provide clear, professional communication regarding updates, delays, and changes
Sales Lead Research
Research and compile potential sales leads for internal sales teams
Ensure lead information is accurate, well‑organized, and documented clearly
Maintain a high level of attention to detail and intentionality in all research performed
Basic Qualifications
Minimum of 2 years of customer service experience in a professional, business‑to‑business, or operational support environment
Strong emphasis on delivering professional, high‑quality customer service
Excellent verbal and written communication skills
Well versed in Microsoft Office, with strong proficiency in Excel and Outlook
Strong organizational and time‑management skills, with the ability to manage multiple priorities effectively
Demonstrated critical thinking and problem‑solving skills
Comfortable making decisions independently while understanding when escalation is appropriate
Self‑starter with the ability to learn, adapt, and take on new challenges
Comfortable coordinating tasks, following up, and holding internal partners accountable
Ability to work collaboratively with other team members to support customer needs
Reliable attendance and punctuality, recognizing the importance of consistent customer availability
Ability to execute assigned direction with accuracy, attention to detail, and precision
Preferred Qualifications
Experience in a manufacturing, industrial, or equipment‑based environment
Experience supporting service, parts, warranty, supply chain, or technical teams
Exposure to ERP or CRM systems (Epicor, Freshworks, or similar platforms preferred)
Experience working in a corporate command center, operations support, or customer coordination role
Core Benefits
Competitive salary and bonus structure
Comprehensive health, dental, and vision insurance plans
401(k) with company match
Paid time off and holidays
Professional development opportunities
Collaborative and innovative work environment
Equal Employment Opportunity (EEO) Statement Time Manufacturing Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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