Customer Account Specialist
At American Packaging Corporation (APC), youll find the packaging career youve been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APCs longstanding success is fueled from the inside out. Were constantly seeking to improve our internal operations and were named a Best of the Best in the Best workplaces in the Americas awards for 12 years in a row. Its how and why we engage the best and brightest talent to continue propelling our shared success into the future. Location: Columbus, WI Summary: To professionally and effectively communicate with customers and respond to customer requests for order placement, delivery of finished goods, quotations and all other inquires or requested information. To service both the external and internal customer by accurately and efficiently processing information by means of systems and procedures. Reports To: Customer Service Manager Essential Duties And Responsibilities Include The Following. Other Duties May Be Assigned. Participate in training, embrace concepts of and actively practice the SPOT Safety Program fundamentals to aid American Packaging Corporations efforts to achieve a zero-accident rate. Verify purchase order information with customers. Request customer numbers and specification sheets from the appropriate departments as needed. Data entry of information into the AS400/Radius order entry programs (create item numbers, etc.) Identify and collect all information required for creating orders. Authorize and provide information for invoicing all graphics related preparation, plate, and cylinder costs. Follow up with scheduling until acknowledged have ready date is acquired. Distribute order to appropriate departments and send out order acknowledgment to customer. Processing all changes to orders when required. Create shipping releases in AS400/Radius program, make any needed changes, and track open shipments. Track open releases, verify finished goods availability, and notify customer of any quantity deviation. Generate account specific reports including but not limited to inventory of finished goods, raw materials, order status as needed. If applicable, maintain Vendor Managed Inventory programs through weekly reporting to customer. Some programs also require that the customer account specialist place the orders for the customers under specific guidelines set by them. Investigate all customer related inquires. Expedite information to customer, sales representative, and/or... All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
At American Packaging Corporation (APC), youll find the packaging career youve been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APCs longstanding success is fueled from the inside out. Were constantly seeking to improve our internal operations and were named a Best of the Best in the Best workplaces in the Americas awards for 12 years in a row. Its how and why we engage the best and brightest talent to continue propelling our shared success into the future. Location: Columbus, WI Summary: To professionally and effectively communicate with customers and respond to customer requests for order placement, delivery of finished goods, quotations and all other inquires or requested information. To service both the external and internal customer by accurately and efficiently processing information by means of systems and procedures. Reports To: Customer Service Manager Essential Duties And Responsibilities Include The Following. Other Duties May Be Assigned. Participate in training, embrace concepts of and actively practice the SPOT Safety Program fundamentals to aid American Packaging Corporations efforts to achieve a zero-accident rate. Verify purchase order information with customers. Request customer numbers and specification sheets from the appropriate departments as needed. Data entry of information into the AS400/Radius order entry programs (create item numbers, etc.) Identify and collect all information required for creating orders. Authorize and provide information for invoicing all graphics related preparation, plate, and cylinder costs. Follow up with scheduling until acknowledged have ready date is acquired. Distribute order to appropriate departments and send out order acknowledgment to customer. Processing all changes to orders when required. Create shipping releases in AS400/Radius program, make any needed changes, and track open shipments. Track open releases, verify finished goods availability, and notify customer of any quantity deviation. Generate account specific reports including but not limited to inventory of finished goods, raw materials, order status as needed. If applicable, maintain Vendor Managed Inventory programs through weekly reporting to customer. Some programs also require that the customer account specialist place the orders for the customers under specific guidelines set by them. Investigate all customer related inquires. Expedite information to customer, sales representative, and/or... All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.