Digital Banking Representative (Baton Rouge, LA)
Pelican State Credit Union, Baton Rouge, Louisiana, United States, 70816
Digital Banking Representative
The Digital Banking Representative will be responsible for maintaining a comprehensive understanding of the Credit Union's digital banking platform. They should be knowledgeable of all digital product offerings and member support policies and procedures. This role will support the department's initiatives and goals by coordinating collaborations and ensuring effective member support across all digital touchpoints. A Day in the Life of a Digital Banking Representative INCLUDES: Assisting with organizing and maintaining accurate documentation, supporting department research initiatives from implementation to production monitoring. Coordinating, organizing, and documenting department collaborations with internal/external resources to track department activities, initiatives, and goals. Assisting in the organization and updates of documentation related to the digital user experience, ensuring accuracy and clarity of the step-by-step process for support and training needs. Assisting and maintaining department data metrics and reporting processing tasks that include the ability to retrieve, organize, and update internal reports and improve reporting formats with self-guided training in programs such as Excel, Power BI or other software as assigned. Assisting in the optimization of the Credit Union's digital offerings by researching, coordinating and documenting collaborations with internal and external resources to gather relevant data and present cohesive results to team leaders. Digital Banking Representative Skills and qualifications include: 2 years of prior experience in a financial institution to include processing transactions, supporting digital and/or payment offerings and general knowledge of loan and account opening processes. High school education or equivalent. Excellent oral, written, and telephone communication skills. Strong analytical and problem-solving skills. Proficiency in Microsoft Office products. Other things you may want to know about this position: Work Schedule
Monday
Friday 8:30 am
5:30 pm; some flexibility is required due to the nature of this position.
Travel
Travel is rarely necessary for this position.
Work Site Location
All work will be performed at our beautiful Corporate Campus located at 2675 O'Neal Lane Baton Rouge, LA 70816
Why should you join the Pelican team? Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 78,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities. Our full-time employees enjoy amazing benefits including: Medical, Dental, and Vision Insurance with generous employer premium contributions Health Savings Account contributions for eligible employees Employer-Paid Life Insurance Paid Vacation & Sick Leave 15 Paid Holidays each year, which includes a Cultural Floating Holiday 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.
The Digital Banking Representative will be responsible for maintaining a comprehensive understanding of the Credit Union's digital banking platform. They should be knowledgeable of all digital product offerings and member support policies and procedures. This role will support the department's initiatives and goals by coordinating collaborations and ensuring effective member support across all digital touchpoints. A Day in the Life of a Digital Banking Representative INCLUDES: Assisting with organizing and maintaining accurate documentation, supporting department research initiatives from implementation to production monitoring. Coordinating, organizing, and documenting department collaborations with internal/external resources to track department activities, initiatives, and goals. Assisting in the organization and updates of documentation related to the digital user experience, ensuring accuracy and clarity of the step-by-step process for support and training needs. Assisting and maintaining department data metrics and reporting processing tasks that include the ability to retrieve, organize, and update internal reports and improve reporting formats with self-guided training in programs such as Excel, Power BI or other software as assigned. Assisting in the optimization of the Credit Union's digital offerings by researching, coordinating and documenting collaborations with internal and external resources to gather relevant data and present cohesive results to team leaders. Digital Banking Representative Skills and qualifications include: 2 years of prior experience in a financial institution to include processing transactions, supporting digital and/or payment offerings and general knowledge of loan and account opening processes. High school education or equivalent. Excellent oral, written, and telephone communication skills. Strong analytical and problem-solving skills. Proficiency in Microsoft Office products. Other things you may want to know about this position: Work Schedule
Monday
Friday 8:30 am
5:30 pm; some flexibility is required due to the nature of this position.
Travel
Travel is rarely necessary for this position.
Work Site Location
All work will be performed at our beautiful Corporate Campus located at 2675 O'Neal Lane Baton Rouge, LA 70816
Why should you join the Pelican team? Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 78,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities. Our full-time employees enjoy amazing benefits including: Medical, Dental, and Vision Insurance with generous employer premium contributions Health Savings Account contributions for eligible employees Employer-Paid Life Insurance Paid Vacation & Sick Leave 15 Paid Holidays each year, which includes a Cultural Floating Holiday 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.