Customer Service Sales Specialist (Los Angeles)

Customer Service / Wholesale Order Specialist Location: Downtown Los Angeles (Onsite) About the Company A founder-led fine jewelry manufacturer with over 25 years in business is seeking a strong wholesale customer service professional to join its growing team. The company partners with national retailers and independent jewelry stores across the U.S. and is currently in a significant operational growth and transformation phase. The organization is focused on building structure, accountability, and scalable processes within its wholesale customer service and order management function. Position Overview The Customer Service / Wholesale Order Specialist is a hands-on role responsible for managing wholesale order flow, custom requests, retailer communication, and ERP documentation within a fast-paced manufacturing environment. This is not a retail call center position. This role supports B2B wholesale accounts and works closely with production, inventory, and sales teams to ensure accurate and timely order execution. This position reports to the Senior Customer Service Manager. Key Responsibilities Wholesale Order Management Process wholesale purchase orders, reorders, and custom builds Maintain accurate order entry within Microsoft Dynamics (or similar ERP system) Coordinate production timelines and inventory allocation Manage memo/consignment tracking and returns Support EDI coordination and retailer compliance requirements where applicable Retailer Communication Serve as a point of contact for wholesale customers Provide order confirmations, timeline updates, and shipment details Proactively resolve order discrepancies and production issues Maintain detailed documentation of all communications Process & Accuracy Ensure high standards of accuracy in order entry and documentation Support KPI tracking related to order flow and response times Identify workflow inefficiencies and suggest improvements Assist in implementing updated procedures as systems evolve Cross-Functional Collaboration Partner with Sales, Production, Inventory, and Finance teams Coordinate custom orders between customer requests and manufacturing capabilities Support trade show preparation and post-show follow-up Required Qualifications 3+ years of B2B wholesale customer service or sales support experience Strong understanding of wholesale order processes and retailer expectations Experience working in a product-based or manufacturing environment ERP experience required (Microsoft Dynamics/Navision preferred) Familiarity with EDI processes preferred High attention to detail and strong organizational skills Professional written and verbal communication skills Preferred Qualifications Experience in fine jewelry manufacturing or wholesale Experience working with national retailers or major accounts Exposure to custom builds, special orders, or memo programs What Success Looks Like Orders are processed accurately and efficiently Retailers receive proactive, professional communication Production coordination is smooth and well-documented Processes are followed consistently and improved where needed