Senior/Staff Software Engineer- Customer Genius
Consortium for Clinical Research and Innovation Singapore, California, MO, United States
About the Team:
The Platform Service team is responsible for building products and tools for the growth of the global business, helping more users around the world embrace encrypted assets, as well as to help support the platform business to achieve rapid growth in more regions. The incumbent would be part of our Support product team to help build, scale and create next level support products such as chat bots and related products essential to a Customer Genius center.
Responsibilities:
Design and Development of cutting-edge chat bot and support related products on the exchange platform
Work closely with Product, Design and Marketing teams to drive rapid innovation in cross-functional teams
Build high availability high-performance distributed service.
Improve technology best practices and code reviews for peers.
Build company’s own next generation Customer Support System to support customers over telephony, chat, email, messaging, social channels, communities. The Customer Support System includes operation ticket management, instant messaging, chatbot, help centers and customer data analysis etc.
Requirements:
Min. Bachelors in Science / Technology / Engineering / Mathematics
Experience in Microservices/ API development with Java / SpringBoot / SpringCloud.
Knowledgeable in multi-threading and distributed architecture. Understanding of mainstream messaging frameworks including Kafka, etc.
Solid experience with relational databases
Comfortable with cloud-based Linux environment
Experience in practicing automated testing and continuous integration
CEI Reg No: R1104662
EA Licence No: 99C4599
EA Personnel: Celine Tan Si Ling
Note that only shortlisted candidates will be notified
#J-18808-Ljbffr
Responsibilities:
Design and Development of cutting-edge chat bot and support related products on the exchange platform
Work closely with Product, Design and Marketing teams to drive rapid innovation in cross-functional teams
Build high availability high-performance distributed service.
Improve technology best practices and code reviews for peers.
Build company’s own next generation Customer Support System to support customers over telephony, chat, email, messaging, social channels, communities. The Customer Support System includes operation ticket management, instant messaging, chatbot, help centers and customer data analysis etc.
Requirements:
Min. Bachelors in Science / Technology / Engineering / Mathematics
Experience in Microservices/ API development with Java / SpringBoot / SpringCloud.
Knowledgeable in multi-threading and distributed architecture. Understanding of mainstream messaging frameworks including Kafka, etc.
Solid experience with relational databases
Comfortable with cloud-based Linux environment
Experience in practicing automated testing and continuous integration
CEI Reg No: R1104662
EA Licence No: 99C4599
EA Personnel: Celine Tan Si Ling
Note that only shortlisted candidates will be notified
#J-18808-Ljbffr