Senior Solutions Consultant II- New York New Remote (USA - New York City, NY)
Pager, New York, NY, United States
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always‑on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.
PagerDuty is seeking a Senior Solutions Consultant to join our talented, customer‑focused team! As Senior Solutions Consultant, you will report to the Solutions Consulting leadership team and partner closely with sales, customer success, and product teams to serve as a trusted advisor to our most strategic customers and prospects, designing and delivering solutions that drive business value and accelerate platform adoption. This is an exciting opportunity to make a significant impact in a rapidly growing market segment while working with enterprise customers to solve complex digital operations challenges. The ideal candidate has a strong technical background in SaaS and cloud infrastructure with a passion for consultative selling and customer success.
Key Responsibilities
Collaborate with strategic customers to understand business challenges and map PagerDuty solutions to desired outcomes through discovery sessions and solution design workshops
Develop and present tailored demonstrations, proof‑of‑concepts, and value propositions that clearly articulate ROI to technical and business stakeholders
Advise customers on best practices for incident response, digital operations, and service reliability throughout pre‑sales and implementation processes
Partner with sales and customer success teams to drive adoption, expansion, and renewals while supporting the full sales cycle from discovery to close
Provide feedback to product and engineering teams to influence roadmap development and improve customer outcomes
Basic Qualifications
5+ years in solutions consulting, pre‑sales, technical account management, or similar customer‑facing role
Strong understanding of SaaS, cloud infrastructure, DevOps, or IT operations
Proven ability to support and influence sales cycles with solid grasp of sales processes and customer buying journeys
Experience working with enterprise customers and navigating complex organizations
Applicants must be currently authorized to work in the United States on a full‑time basis
Preferred Qualifications
Experience with PagerDuty or similar incident management platforms
Familiarity with automation, observability, or ITSM tools
Technical certifications (AWS, Azure, GCP, etc.)
Excellent communication and presentation skills with ability to translate technical concepts for any audience
Problem‑solver with consultative mindset and willingness to travel as needed
The base salary range for this position is 163,500 – 225,200 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Benefits
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty – company‑wide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Mental wellness programs
*Eligibility may vary by role, region, and tenure
Location Restrictions
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, Prince Edward Island, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Equal Employment Opportunity PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty’s Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our application process. Please email accommodation@pagerduty.com if you require an accommodation. PagerDuty uses the E‑Verify employment verification program.
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PagerDuty is seeking a Senior Solutions Consultant to join our talented, customer‑focused team! As Senior Solutions Consultant, you will report to the Solutions Consulting leadership team and partner closely with sales, customer success, and product teams to serve as a trusted advisor to our most strategic customers and prospects, designing and delivering solutions that drive business value and accelerate platform adoption. This is an exciting opportunity to make a significant impact in a rapidly growing market segment while working with enterprise customers to solve complex digital operations challenges. The ideal candidate has a strong technical background in SaaS and cloud infrastructure with a passion for consultative selling and customer success.
Key Responsibilities
Collaborate with strategic customers to understand business challenges and map PagerDuty solutions to desired outcomes through discovery sessions and solution design workshops
Develop and present tailored demonstrations, proof‑of‑concepts, and value propositions that clearly articulate ROI to technical and business stakeholders
Advise customers on best practices for incident response, digital operations, and service reliability throughout pre‑sales and implementation processes
Partner with sales and customer success teams to drive adoption, expansion, and renewals while supporting the full sales cycle from discovery to close
Provide feedback to product and engineering teams to influence roadmap development and improve customer outcomes
Basic Qualifications
5+ years in solutions consulting, pre‑sales, technical account management, or similar customer‑facing role
Strong understanding of SaaS, cloud infrastructure, DevOps, or IT operations
Proven ability to support and influence sales cycles with solid grasp of sales processes and customer buying journeys
Experience working with enterprise customers and navigating complex organizations
Applicants must be currently authorized to work in the United States on a full‑time basis
Preferred Qualifications
Experience with PagerDuty or similar incident management platforms
Familiarity with automation, observability, or ITSM tools
Technical certifications (AWS, Azure, GCP, etc.)
Excellent communication and presentation skills with ability to translate technical concepts for any audience
Problem‑solver with consultative mindset and willingness to travel as needed
The base salary range for this position is 163,500 – 225,200 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Benefits
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty – company‑wide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Mental wellness programs
*Eligibility may vary by role, region, and tenure
Location Restrictions
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, Prince Edward Island, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Equal Employment Opportunity PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty’s Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our application process. Please email accommodation@pagerduty.com if you require an accommodation. PagerDuty uses the E‑Verify employment verification program.
#J-18808-Ljbffr