Customer Relations Representative
Baker Commodities Inc., Syracuse, NY, United States
Description
Safely and effectively procures new business and maintains existing customer base.
Compensation
$60,000 salary per year
Medical, dental and vision coverage offered
401(k) With employer contribution
Paid holidays, vacation and sick time
Company sponsored life insurance
Company sponsored short and long‑term disability
Pet Insurance
Duties and Responsibilities
Responsible for soliciting new business and maintaining the existing customer base, including the meat, fish, food processing, and restaurant industries for hard material, grease trap services, used cooking oil collection, and repair and maintenance of drains and grease traps.
Responsible for communicating with customers on an ongoing basis to determine if they are receiving proper service, require additional services or equipment, and are overall satisfied with their service.
Responsible for meeting with cancelled accounts to determine the reasons for the cancellation and to attempt to recover the accounts.
Schedule meetings with customers and set‑up cold calls in areas identified by the Division Manager and Procurement Operations Manager.
Position requires the ability to properly communicate orally and in writing with customers and all levels of Company personnel, including business owners, Officers, Division management, and Division staff.
May be required to meet and communicate with various City and/or County inspectors involved in the regulation and enforcement of laws pertaining to the services provided by the Company.
75‑90 percent of the day will require being in the field visiting new and existing customers.
Prepare customer setup sheets and possibly enter new customer information into the Company’s routing system.
Provide daily reports to the Division General Manager and Procurement Operations Manager.
Follow up on stops with no material picked up as identified by the drivers to determine why the stop of routed and if it needs to be re‑routed.
Interact with others in a professional and ethical manner.
Follow department and company procedures.
Keep up regular attendance and punctuality; regular attendance and punctuality are essential for the smooth operation of this company.
Other duties as assigned for the purpose of ensuring the efficient and effective operation of the business; these responsibilities may change from time to time as business needs evolve.
Requirements
3 to 5 years of experience and contacts in the restaurant/food industry.
Able to work independently.
Working knowledge of Microsoft Office including Outlook, Excel and Word.
High school diploma.
Valid driver’s license with an acceptable MVR.
Local travel up to 90%.
Physical Demands / Requirements
Travels to customer locations and moves throughout customer facilities such as kitchen and areas where grease collection occurs.
Moves materials or documents up to 40 lb.
Operates computer and other office productivity machinery such as calculator, copy machine and printer.
Reviews documents, organizes data and ensures accuracy of information.
Communicates with customers and co‑workers and exchanges accurate information in‑person, telephonically and via electronic devices/e‑mail.
Moves throughout office accessing files and office machinery.
Remains in a stationary position for up to 50% or more of the time.
About Baker Commodities, Inc. Baker Commodities Inc. has been in business for over 80 years. We are a privately owned company with manufacturing facilities strategically located within the United States providing quality products and services worldwide. Much of our success is due to our outstanding employees. Through their careful attention to quality, service,
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Compensation
$60,000 salary per year
Medical, dental and vision coverage offered
401(k) With employer contribution
Paid holidays, vacation and sick time
Company sponsored life insurance
Company sponsored short and long‑term disability
Pet Insurance
Duties and Responsibilities
Responsible for soliciting new business and maintaining the existing customer base, including the meat, fish, food processing, and restaurant industries for hard material, grease trap services, used cooking oil collection, and repair and maintenance of drains and grease traps.
Responsible for communicating with customers on an ongoing basis to determine if they are receiving proper service, require additional services or equipment, and are overall satisfied with their service.
Responsible for meeting with cancelled accounts to determine the reasons for the cancellation and to attempt to recover the accounts.
Schedule meetings with customers and set‑up cold calls in areas identified by the Division Manager and Procurement Operations Manager.
Position requires the ability to properly communicate orally and in writing with customers and all levels of Company personnel, including business owners, Officers, Division management, and Division staff.
May be required to meet and communicate with various City and/or County inspectors involved in the regulation and enforcement of laws pertaining to the services provided by the Company.
75‑90 percent of the day will require being in the field visiting new and existing customers.
Prepare customer setup sheets and possibly enter new customer information into the Company’s routing system.
Provide daily reports to the Division General Manager and Procurement Operations Manager.
Follow up on stops with no material picked up as identified by the drivers to determine why the stop of routed and if it needs to be re‑routed.
Interact with others in a professional and ethical manner.
Follow department and company procedures.
Keep up regular attendance and punctuality; regular attendance and punctuality are essential for the smooth operation of this company.
Other duties as assigned for the purpose of ensuring the efficient and effective operation of the business; these responsibilities may change from time to time as business needs evolve.
Requirements
3 to 5 years of experience and contacts in the restaurant/food industry.
Able to work independently.
Working knowledge of Microsoft Office including Outlook, Excel and Word.
High school diploma.
Valid driver’s license with an acceptable MVR.
Local travel up to 90%.
Physical Demands / Requirements
Travels to customer locations and moves throughout customer facilities such as kitchen and areas where grease collection occurs.
Moves materials or documents up to 40 lb.
Operates computer and other office productivity machinery such as calculator, copy machine and printer.
Reviews documents, organizes data and ensures accuracy of information.
Communicates with customers and co‑workers and exchanges accurate information in‑person, telephonically and via electronic devices/e‑mail.
Moves throughout office accessing files and office machinery.
Remains in a stationary position for up to 50% or more of the time.
About Baker Commodities, Inc. Baker Commodities Inc. has been in business for over 80 years. We are a privately owned company with manufacturing facilities strategically located within the United States providing quality products and services worldwide. Much of our success is due to our outstanding employees. Through their careful attention to quality, service,
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