Property Manager Affordable Housing LIHTC
HŌM Flats, Grand Rapids, MI, United States
Job Performance Standard – Property Manager
TYPE OF WORK:
Multi-family Property Management
SKILLS, KNOWLEDGE AND PERSONAL CHARACTERISTICS: The following attributes are desirable for job success:
Experience in Multifamily LIHTC properties.
Ability to lead and inspire a team and residents.
Strong sales and customer service experience.
Ability to review and understand a resident ledger.
Ability to communicate effectively with site team and executive team.
Ability to understand and dissect a property budget and income statement.
Safety consciousness for team members and residents alike.
Ability to assert yourself when appropriate.
Detail oriented with work, along with the ability to work well under pressure.
Self-motivation and self-direction with time management skills.
Ability to work with/without direct supervision and the ability to set example for others while developing into a team leader.
Ability to enforce and utilize company SOP's and training to build strong team members.
SUMMARY OF FUNCTIONS: We are seeking a candidate with experience in Multifamily LIHTC properties and the ability to lead and inspire both team members and residents. Strong sales and customer service skills are essential, along with the capability to review and understand resident ledgers, property budgets, income statements, and basic maintenance. Effective communication with both site and executive teams is crucial, as is a commitment to safety for all. The role requires assertiveness, attention to detail, and the ability to work well under pressure. Self-motivation, time management, and the ability to work independently while setting a positive example and developing into a team leader are also important attributes for success.
MAJOR DUTIES AND RESPONSIBILITIES: Duties include, but are not limited to:
Schedule, supervise and direct the daily activities of all on-site staff.
Prioritize, assign, and monitor daily activities with an emphasis on Leasing and Compliance to keep both departments working efficiently and effectively.
Inspect all vacated and made ready apartments to ensure vacant units are “trashed-out” within 24 hours of move-out. Make ready units should not take more than 3-5 days for a normal turn. Evictions that are badly damaged may take longer but need to be communicated to Asset Manager if they will take longer than two weeks to make ready. Help coordinate status of make readies between maintenance and leasing staff.
Help conduct training as needed, per standards of the management company.
Create an atmosphere of cooperation, enthusiasm, service urgency, teamwork, customer satisfaction, and professionalism among staff members.
Assist with employee hiring process, conduct phone screening and in person interviews.
Stay abreast of current policies and industry trends, maintain policy manual as changes are implemented, review and monitor policies with manager to ensure compliance.
Inspect property daily to ensure a quality presentation of the community.
Maintain resident relations, deal with complaints and problems relating to service and lease provisions.
Ensure timely submission of all reports as requested.
Process and select new residents in accordance with the management company’s Statement of Rental Policy.
Maintain records and resident files in an orderly and up-to-date manner.
Ensure that property stays above listed KPI's as they pertain to DQ, Occupancy, and other key metrics.
Collect rent, maintain account records, and make bank deposits. Depending on the property, resident delinquency (uncollected rent) should not exceed 2% of the properties Total Income each month. Uncollected rent over 45 days must be reported to the Regional Manager with details on collection efforts.
Prepare timely legal action per each lease agreement for eviction when necessary.
Provide effective marketing and communications, including advising management of pertinent issues as related to the community, market, or other respective issues.
Conduct periodic market surveys.
Show and lease apartments, handle telephone inquiries.
Assess changes in rental market through analysis of customer traffic and rental records.
Promote and implement effective Resident Retention programs with entire office and maintenance teams.
Communicate with residents through monthly newsletters, monthly community activities, regular resident recognition, follow-up on service requests and continual promotion of resident services.
Organize Lease Renewal program by contacting resident at least 90 days in advance (120 days out preferred) to schedule appointment for home visit, review of “gift” options and signature on renewal lease if applicable.
Prepare and conduct annual apartment inspections of each unit, including Home Visits with each renewal lease and inspects all homes that provide a 30-day notice to vacate to properly plan for turn over expenses and supplies.
Ability to review all affordable housing compliance paperwork for resident move in and re-certifications to include verification documentation and tenant income certifications submitted.
Follows up to ensures all files uploaded to 3rd party compliance database as well as our tenant doc management e-file system.
Have a working knowledge and clear understanding of all documents and requirements required under each affordable program and can give guidance to other company communities and leadership when necessary.
Perform on site sample file audit reviews at least once annually for LIHTC communities.
Report written findings of non-compliance to Supervisors.
Manage site staff that require compliance training including your own continuing education needs.
Ensures all parties are adhering to resident and applicant confidentiality.
Maintains waitlist and audits frequently with onsite team for accuracy and proper handling
ORGANIZATIONAL RELATIONSHIPS: Reports directly to the Regional Property Manager. May work directly with administrative division staff, other site managers, other management company employees, outside vendors and service providers.
OTHER REQUIREMENTS: Hours of Work: Basic schedule includes 40 hours per week, but is not limited depending on the required coverage of the office may vary Monday through Friday, and weekends. Your supervisor will communicate the details depending on your assignment and location. Work schedules will vary from this depending on the properties posted office hours, scheduling needs and overall performance needs if they should change.
Physical Requirements: Extensive mobility and good physical condition. Must be able to perform the physical functions of the position, which may include, but are not limited to ability to walk property, including 4 flights of stairs, to complete physical inspections, deliver resident communications, and show apartments. Be able to effectively communicate with residents, staff, supervisors, vendors, etc. Must be able to lift a minimum of 50 lbs. to facilitate vacuuming, moving office furniture and lifting of supplies. Must always use proper personal protection, on the job injuries are subject to an investigation and potential drug test to ensure employee was taking necessary precautions and exercising good judgement when the injury occurred.
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Multi-family Property Management
SKILLS, KNOWLEDGE AND PERSONAL CHARACTERISTICS: The following attributes are desirable for job success:
Experience in Multifamily LIHTC properties.
Ability to lead and inspire a team and residents.
Strong sales and customer service experience.
Ability to review and understand a resident ledger.
Ability to communicate effectively with site team and executive team.
Ability to understand and dissect a property budget and income statement.
Safety consciousness for team members and residents alike.
Ability to assert yourself when appropriate.
Detail oriented with work, along with the ability to work well under pressure.
Self-motivation and self-direction with time management skills.
Ability to work with/without direct supervision and the ability to set example for others while developing into a team leader.
Ability to enforce and utilize company SOP's and training to build strong team members.
SUMMARY OF FUNCTIONS: We are seeking a candidate with experience in Multifamily LIHTC properties and the ability to lead and inspire both team members and residents. Strong sales and customer service skills are essential, along with the capability to review and understand resident ledgers, property budgets, income statements, and basic maintenance. Effective communication with both site and executive teams is crucial, as is a commitment to safety for all. The role requires assertiveness, attention to detail, and the ability to work well under pressure. Self-motivation, time management, and the ability to work independently while setting a positive example and developing into a team leader are also important attributes for success.
MAJOR DUTIES AND RESPONSIBILITIES: Duties include, but are not limited to:
Schedule, supervise and direct the daily activities of all on-site staff.
Prioritize, assign, and monitor daily activities with an emphasis on Leasing and Compliance to keep both departments working efficiently and effectively.
Inspect all vacated and made ready apartments to ensure vacant units are “trashed-out” within 24 hours of move-out. Make ready units should not take more than 3-5 days for a normal turn. Evictions that are badly damaged may take longer but need to be communicated to Asset Manager if they will take longer than two weeks to make ready. Help coordinate status of make readies between maintenance and leasing staff.
Help conduct training as needed, per standards of the management company.
Create an atmosphere of cooperation, enthusiasm, service urgency, teamwork, customer satisfaction, and professionalism among staff members.
Assist with employee hiring process, conduct phone screening and in person interviews.
Stay abreast of current policies and industry trends, maintain policy manual as changes are implemented, review and monitor policies with manager to ensure compliance.
Inspect property daily to ensure a quality presentation of the community.
Maintain resident relations, deal with complaints and problems relating to service and lease provisions.
Ensure timely submission of all reports as requested.
Process and select new residents in accordance with the management company’s Statement of Rental Policy.
Maintain records and resident files in an orderly and up-to-date manner.
Ensure that property stays above listed KPI's as they pertain to DQ, Occupancy, and other key metrics.
Collect rent, maintain account records, and make bank deposits. Depending on the property, resident delinquency (uncollected rent) should not exceed 2% of the properties Total Income each month. Uncollected rent over 45 days must be reported to the Regional Manager with details on collection efforts.
Prepare timely legal action per each lease agreement for eviction when necessary.
Provide effective marketing and communications, including advising management of pertinent issues as related to the community, market, or other respective issues.
Conduct periodic market surveys.
Show and lease apartments, handle telephone inquiries.
Assess changes in rental market through analysis of customer traffic and rental records.
Promote and implement effective Resident Retention programs with entire office and maintenance teams.
Communicate with residents through monthly newsletters, monthly community activities, regular resident recognition, follow-up on service requests and continual promotion of resident services.
Organize Lease Renewal program by contacting resident at least 90 days in advance (120 days out preferred) to schedule appointment for home visit, review of “gift” options and signature on renewal lease if applicable.
Prepare and conduct annual apartment inspections of each unit, including Home Visits with each renewal lease and inspects all homes that provide a 30-day notice to vacate to properly plan for turn over expenses and supplies.
Ability to review all affordable housing compliance paperwork for resident move in and re-certifications to include verification documentation and tenant income certifications submitted.
Follows up to ensures all files uploaded to 3rd party compliance database as well as our tenant doc management e-file system.
Have a working knowledge and clear understanding of all documents and requirements required under each affordable program and can give guidance to other company communities and leadership when necessary.
Perform on site sample file audit reviews at least once annually for LIHTC communities.
Report written findings of non-compliance to Supervisors.
Manage site staff that require compliance training including your own continuing education needs.
Ensures all parties are adhering to resident and applicant confidentiality.
Maintains waitlist and audits frequently with onsite team for accuracy and proper handling
ORGANIZATIONAL RELATIONSHIPS: Reports directly to the Regional Property Manager. May work directly with administrative division staff, other site managers, other management company employees, outside vendors and service providers.
OTHER REQUIREMENTS: Hours of Work: Basic schedule includes 40 hours per week, but is not limited depending on the required coverage of the office may vary Monday through Friday, and weekends. Your supervisor will communicate the details depending on your assignment and location. Work schedules will vary from this depending on the properties posted office hours, scheduling needs and overall performance needs if they should change.
Physical Requirements: Extensive mobility and good physical condition. Must be able to perform the physical functions of the position, which may include, but are not limited to ability to walk property, including 4 flights of stairs, to complete physical inspections, deliver resident communications, and show apartments. Be able to effectively communicate with residents, staff, supervisors, vendors, etc. Must be able to lift a minimum of 50 lbs. to facilitate vacuuming, moving office furniture and lifting of supplies. Must always use proper personal protection, on the job injuries are subject to an investigation and potential drug test to ensure employee was taking necessary precautions and exercising good judgement when the injury occurred.
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