Operational Banker
Peoples Bank, Louisville, KY, United States
Build Your Future Here
Thinking of changing jobs or starting your career at a growing company with an award‑winning culture? Well you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. By joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.
Peoples Bank is one of the largest 150 banks in the United States with 130 full‑service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.
Accolades
American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025
Top Workplaces USA national award in 2022, 2023, 2024 and 2025
Newsweek's America's Best Banks 2023 and 2024
Newsweek’s America's Greatest Workplaces 2024 and 2025
Forbes America’s Best Banks 2024 and 2025
Forbes Best-in-State Banks 2020, 2021 and 2025
TIME’s America’s Growth Leaders 2026 award winner
Benefits We are proud to create a great benefits package for our associates including a 401(k) retirement plan with an employer match, an employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation and holidays, and much more. For full details of our benefits offerings, please visit peoplesbancorp.com/about-us/find-a-career/.
Job Purpose The position provides excellent service to customers in accordance with Peoples Bank policies. The teller will open deposit accounts, handle CSR transactions, sell/cross‑sell and refer bank products and services, generate and execute consumer loans, and resolve customer service issues. This is a sales and service role and is vital to helping the branch meet its goals while providing industry‑leading customer service in branch locations. The teller also refers customers to the appropriate source or channel to address their needs and will be responsible for the day‑to‑day operational duties of the assigned branch or branches. These duties include scheduling, coaching, training and overseeing operational standards. The teller will also ensure the branch meets expectations for branch audit.
Job Duties
Deliver superior customer service with a friendly demeanor, can‑do attitude, and willingness to help at all times.
Develop and retain the customer base, greet by name, have knowledge of account ownership, and be responsive and timely with correspondence and problem resolution.
Maintain a position of trust and responsibility by keeping all customer business confidential.
Maintain balancing and error record in line with policy and find and correct outages, enlisting help when needed.
Complete client transactions without errors or outages.
Receive checks and cash for deposit to savings and checking accounts, verify deposit amounts, and examine checks for endorsement and negotiability.
Process complex multi‑step teller transactions.
Research and offer solutions to resolve customer issues by using knowledge of the organization to identify helpful resources and provide follow‑up to customers.
Acquire, use, and maintain consumer lending product knowledge and abilities to generate and execute consumer loans, lines and deposit products.
Be self‑motivated and assertive with the ability to perform well in a sales environment and interact well with customers and team members professionally.
Turn service encounters into dialogue‑based meetings where other needs can be uncovered.
Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for selling and cross‑selling bank products and services.
Make calls via phone or Zoom to clients and/or prospects on a weekly basis to meet calling goals of the branch while recording those calls in Salesforce.
Ensure products and services are the best fit for the client.
Consistently meet or exceed sales referral goals as set by management; maintain a well‑developed working knowledge of the complete line of products and services offered.
Consistently complete required training for all bank and branch policies and procedures within the requested timeframe.
Interpret documents such as safety rules, account documents, operating and maintenance instructions, consumer loan documents and procedure manuals; speak effectively before groups of customers or employees.
Define and offer solutions to resolve problems using knowledge of the organization to identify helpful resources.
Follow operational standards regarding security, risk management, and compliance.
Interpret data to evaluate for acceptable lending ratios and product and service opportunities.
Coaching associates to be better as defined by Peoples coaching standards.
Manage day‑to‑day duties for the teller line, including scheduling of tellers, coaching, developing, training and overseeing of operational standards.
Ensure the branch meets expectations for the branch audit and work in conjunction with the Branch Manager for operational excellence pertaining to overall audit score/performance.
Meet scheduled working hours as designated by manager to ensure effective functionality of the branch to meet client needs.
Meet Retail Branch Standards, which includes dress code.
Perform special projects as assigned.
Education, Experience and Job Skills
High School Diploma or GED.
1+ years of related work experience in customer service.
Must be able to pass background and credit standards to hold NMLS credentials.
Ability to work in a fast‑paced environment with a high degree of accuracy and close attention to detail.
Proficient knowledge of Windows and Microsoft Office software (Word and Excel).
Excellent verbal and written communication skills.
Positive and professional attitude.
Proven team player.
Daily reliable transportation.
Consistent standing required; bending or squatting may be required to access night drops, coin machines, vaults, ATM, etc., based upon the branch setup.
Must be able to lift up to 25 lbs consistently.
Must be able to travel to attend internal education and meetings; travel may include overnight stay and filling in at other branches as needed.
Trustworthy and confidential behavior is essential.
Basic Qualifications
High School Diploma or GED.
1+ years of related work experience in customer service.
Must be able to pass background and credit standards to hold NMLS credentials.
Daily reliable transportation.
Consistent standing required; bending or squatting may be required as described.
Must be able to lift up to 25 lbs consistently.
Must be able to travel to attend internal education and meetings; travel may include overnight stay and filling in at other branches as needed.
Equal Opportunity Employer Equal Opportunity Employer M/F/Disabled/Vet; If you are unable to complete this application due to a disability, contact
humanresources@pebo.com
to ask for an accommodation, alternative application process, or other inquiries.
#J-18808-Ljbffr
Peoples Bank is one of the largest 150 banks in the United States with 130 full‑service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.
Accolades
American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025
Top Workplaces USA national award in 2022, 2023, 2024 and 2025
Newsweek's America's Best Banks 2023 and 2024
Newsweek’s America's Greatest Workplaces 2024 and 2025
Forbes America’s Best Banks 2024 and 2025
Forbes Best-in-State Banks 2020, 2021 and 2025
TIME’s America’s Growth Leaders 2026 award winner
Benefits We are proud to create a great benefits package for our associates including a 401(k) retirement plan with an employer match, an employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation and holidays, and much more. For full details of our benefits offerings, please visit peoplesbancorp.com/about-us/find-a-career/.
Job Purpose The position provides excellent service to customers in accordance with Peoples Bank policies. The teller will open deposit accounts, handle CSR transactions, sell/cross‑sell and refer bank products and services, generate and execute consumer loans, and resolve customer service issues. This is a sales and service role and is vital to helping the branch meet its goals while providing industry‑leading customer service in branch locations. The teller also refers customers to the appropriate source or channel to address their needs and will be responsible for the day‑to‑day operational duties of the assigned branch or branches. These duties include scheduling, coaching, training and overseeing operational standards. The teller will also ensure the branch meets expectations for branch audit.
Job Duties
Deliver superior customer service with a friendly demeanor, can‑do attitude, and willingness to help at all times.
Develop and retain the customer base, greet by name, have knowledge of account ownership, and be responsive and timely with correspondence and problem resolution.
Maintain a position of trust and responsibility by keeping all customer business confidential.
Maintain balancing and error record in line with policy and find and correct outages, enlisting help when needed.
Complete client transactions without errors or outages.
Receive checks and cash for deposit to savings and checking accounts, verify deposit amounts, and examine checks for endorsement and negotiability.
Process complex multi‑step teller transactions.
Research and offer solutions to resolve customer issues by using knowledge of the organization to identify helpful resources and provide follow‑up to customers.
Acquire, use, and maintain consumer lending product knowledge and abilities to generate and execute consumer loans, lines and deposit products.
Be self‑motivated and assertive with the ability to perform well in a sales environment and interact well with customers and team members professionally.
Turn service encounters into dialogue‑based meetings where other needs can be uncovered.
Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for selling and cross‑selling bank products and services.
Make calls via phone or Zoom to clients and/or prospects on a weekly basis to meet calling goals of the branch while recording those calls in Salesforce.
Ensure products and services are the best fit for the client.
Consistently meet or exceed sales referral goals as set by management; maintain a well‑developed working knowledge of the complete line of products and services offered.
Consistently complete required training for all bank and branch policies and procedures within the requested timeframe.
Interpret documents such as safety rules, account documents, operating and maintenance instructions, consumer loan documents and procedure manuals; speak effectively before groups of customers or employees.
Define and offer solutions to resolve problems using knowledge of the organization to identify helpful resources.
Follow operational standards regarding security, risk management, and compliance.
Interpret data to evaluate for acceptable lending ratios and product and service opportunities.
Coaching associates to be better as defined by Peoples coaching standards.
Manage day‑to‑day duties for the teller line, including scheduling of tellers, coaching, developing, training and overseeing of operational standards.
Ensure the branch meets expectations for the branch audit and work in conjunction with the Branch Manager for operational excellence pertaining to overall audit score/performance.
Meet scheduled working hours as designated by manager to ensure effective functionality of the branch to meet client needs.
Meet Retail Branch Standards, which includes dress code.
Perform special projects as assigned.
Education, Experience and Job Skills
High School Diploma or GED.
1+ years of related work experience in customer service.
Must be able to pass background and credit standards to hold NMLS credentials.
Ability to work in a fast‑paced environment with a high degree of accuracy and close attention to detail.
Proficient knowledge of Windows and Microsoft Office software (Word and Excel).
Excellent verbal and written communication skills.
Positive and professional attitude.
Proven team player.
Daily reliable transportation.
Consistent standing required; bending or squatting may be required to access night drops, coin machines, vaults, ATM, etc., based upon the branch setup.
Must be able to lift up to 25 lbs consistently.
Must be able to travel to attend internal education and meetings; travel may include overnight stay and filling in at other branches as needed.
Trustworthy and confidential behavior is essential.
Basic Qualifications
High School Diploma or GED.
1+ years of related work experience in customer service.
Must be able to pass background and credit standards to hold NMLS credentials.
Daily reliable transportation.
Consistent standing required; bending or squatting may be required as described.
Must be able to lift up to 25 lbs consistently.
Must be able to travel to attend internal education and meetings; travel may include overnight stay and filling in at other branches as needed.
Equal Opportunity Employer Equal Opportunity Employer M/F/Disabled/Vet; If you are unable to complete this application due to a disability, contact
humanresources@pebo.com
to ask for an accommodation, alternative application process, or other inquiries.
#J-18808-Ljbffr