Member Service Consultant Teller
Call Federal Credit Union, Virginia, MN, United States
Position Summary
Serve as a liaison between the members and the credit union by accurately performing transactions, providing information and referring potential prospects to appropriate staff.
Essential Functions and Responsibilities
Ensure exceptional service to all external and internal members to foster and capture the credit union brand. Consistently delivering on our brand promise, vision and mission statements
Educate members regarding all Call Federal products and services in a consistent sales environment
Use knowledge of a specific product, service, or other assigned area of expertise to answer member inquiries via face-to-face, telephone and/or email
Provide prompt, efficient, accurate information and basic teller transactions and adhere to Call Federal check cashing and deposit authority limits
Verify important information including endorsements, dates, and identification, to cash or deposit checks and pay out funds
Open accounts for existing members
Provide services such as Visa gift cards and Visa cash advances
Respond to member requests/problems/complaints and direct them to appropriate staff for additional assistance
Order all electronic/digital services
Account for all assets under your control; including cash drawer, if applicable
Process check imaging through branch capture daily
Assist members with all member service forms
Uncover opportunities for member engagement, via in person or outbound sales calls to achieve sales goals
Advocate and demonstrate company brand
Other duties as assigned
Qualifications
High school diploma or equivalent
Previous cash handling experience, minimum of a year
Previous retail experience, minimum of a year
Requires flexible schedule availability including evenings and weekends
Excellent interpersonal skills required
Self‑motivated; can work independently, but also in a team environment
Takes initiative to proactively add value to the member and credit union
Positive and optimistic
Trustworthy and honest
Attention to details a must
Acceptable background check; credit, criminal and insurance verification
Environmental Factors and Physical Requirements This position requires the employee to work indoors in a typical office environment. While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations, and the ability to stand, walk, stoop, kneel, crouch and manipulate (lift, carry, move) light to medium weights of 1–25 pounds. Requires good hand‑eye coordination, arm‑hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. The employee frequently is required to sit, reach with arms, talk and hear.
Location 3660 Mayland Court, Henrico, VA 23233
Hours Monday – Thursday 8:45 am – 5:15 pm, Friday 8:45 am – 6:15 pm, Saturday 8:45 am – 12:15 pm
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Voluntary Life
Pet Insurance
HSA/FSA/DCA
Accident Insurance
Critical Illness Insurance
401K with generous employer contribution
Company Paid Benefits Include:
Group Life Insurance
Short‑term Disability
Long‑term Disability
HSA Employer Contribution and Matching
Employer Paid HRA
Parental Leave
10 Paid Holidays
Birthday Off with Pay
Paid Community Service Time
PTO
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Essential Functions and Responsibilities
Ensure exceptional service to all external and internal members to foster and capture the credit union brand. Consistently delivering on our brand promise, vision and mission statements
Educate members regarding all Call Federal products and services in a consistent sales environment
Use knowledge of a specific product, service, or other assigned area of expertise to answer member inquiries via face-to-face, telephone and/or email
Provide prompt, efficient, accurate information and basic teller transactions and adhere to Call Federal check cashing and deposit authority limits
Verify important information including endorsements, dates, and identification, to cash or deposit checks and pay out funds
Open accounts for existing members
Provide services such as Visa gift cards and Visa cash advances
Respond to member requests/problems/complaints and direct them to appropriate staff for additional assistance
Order all electronic/digital services
Account for all assets under your control; including cash drawer, if applicable
Process check imaging through branch capture daily
Assist members with all member service forms
Uncover opportunities for member engagement, via in person or outbound sales calls to achieve sales goals
Advocate and demonstrate company brand
Other duties as assigned
Qualifications
High school diploma or equivalent
Previous cash handling experience, minimum of a year
Previous retail experience, minimum of a year
Requires flexible schedule availability including evenings and weekends
Excellent interpersonal skills required
Self‑motivated; can work independently, but also in a team environment
Takes initiative to proactively add value to the member and credit union
Positive and optimistic
Trustworthy and honest
Attention to details a must
Acceptable background check; credit, criminal and insurance verification
Environmental Factors and Physical Requirements This position requires the employee to work indoors in a typical office environment. While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations, and the ability to stand, walk, stoop, kneel, crouch and manipulate (lift, carry, move) light to medium weights of 1–25 pounds. Requires good hand‑eye coordination, arm‑hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. The employee frequently is required to sit, reach with arms, talk and hear.
Location 3660 Mayland Court, Henrico, VA 23233
Hours Monday – Thursday 8:45 am – 5:15 pm, Friday 8:45 am – 6:15 pm, Saturday 8:45 am – 12:15 pm
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Voluntary Life
Pet Insurance
HSA/FSA/DCA
Accident Insurance
Critical Illness Insurance
401K with generous employer contribution
Company Paid Benefits Include:
Group Life Insurance
Short‑term Disability
Long‑term Disability
HSA Employer Contribution and Matching
Employer Paid HRA
Parental Leave
10 Paid Holidays
Birthday Off with Pay
Paid Community Service Time
PTO
#J-18808-Ljbffr