Relationship Manager
Corpay, Inc., Brentwood, TN, United States
What We Need
Corpay is currently looking to hire a Relationship Manager within our US Vehicle Payment division. This position falls under our Corpay line of business and is located in Brentwood, TN. In this role, you will act as a trusted advisor, ensuring client satisfaction, identifying new business opportunities, and fostering long‑term partnerships. This role requires excellent communication skills, strategic thinking, and a passion for delivering exceptional customer experiences. You will report directly to the Manager of Account Management and collaborate with strategic account managers.
How We Work As a Relationship Manager, you will be expected to work in a hybrid work environment. Corpay will set you up for success by providing:
Assigned workspace in Brentwood, TN
Formal, hands‑on training
Role Responsibilities The responsibilities of the role will include:
Identifying opportunities for upselling, cross‑selling, and expanding client accounts.
Building outbound campaigns that add value to the customer’s existing product offering
Analyzing data, reporting, and trends of managed base performance
Providing additional support to Strategic Account Managers in objection handling during upsell and cross‑sell, as well as serve as a point of escalation to assist in upsell and cross‑sell conversions
Developing and executing a client service delivery strategy for assigned clients around the needs, contract specifications, and cost components
Conducting regularly scheduled calls, presentations to review business performance, including training and education
Preparing and presenting solutions in advance to retain relationships
Using customer feedback to monitor the status of service levels, identifies problems and revenue growth potential within the client base
Interacting effectively with internal departments to support customer base
Introducing and promoting other Corpay products to satisfied client base, promoting lead generation to the Account Development Team
Retaining client base of accounts and associated revenue through an appropriate level of contact with clients
Troubleshooting of client‑raised servicing issues to determine if the issue is a system issue, training issue, or client configuration
Developing professionally, improving performance, and understanding the tools in place and maximize their use
Demonstrating leadership qualities that influence peers to work collaboratively, automating manual processes, and using the systems available to their fullest potential
Serving as key contributor in developing and testing new processes and procedures that enhance the user’s experience
Acting as a change agent
Developing and nurturing strong relationships with clients to ensure satisfaction and long‑term engagement
Qualifications & Skills
Minimum 2 years' Call Center or Customer service team experience
Prior Sales, Account Management, or Relationship Management experience
Ability to work with high‑value clients
Minimum High School or GED required
Bachelor’s Degree or equivalent work experience preferred
Proficiency in Microsoft Office and Excel
Salesforce knowledge is a plus
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company‑wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company‑wide contests and prize
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
#J-18808-Ljbffr
How We Work As a Relationship Manager, you will be expected to work in a hybrid work environment. Corpay will set you up for success by providing:
Assigned workspace in Brentwood, TN
Formal, hands‑on training
Role Responsibilities The responsibilities of the role will include:
Identifying opportunities for upselling, cross‑selling, and expanding client accounts.
Building outbound campaigns that add value to the customer’s existing product offering
Analyzing data, reporting, and trends of managed base performance
Providing additional support to Strategic Account Managers in objection handling during upsell and cross‑sell, as well as serve as a point of escalation to assist in upsell and cross‑sell conversions
Developing and executing a client service delivery strategy for assigned clients around the needs, contract specifications, and cost components
Conducting regularly scheduled calls, presentations to review business performance, including training and education
Preparing and presenting solutions in advance to retain relationships
Using customer feedback to monitor the status of service levels, identifies problems and revenue growth potential within the client base
Interacting effectively with internal departments to support customer base
Introducing and promoting other Corpay products to satisfied client base, promoting lead generation to the Account Development Team
Retaining client base of accounts and associated revenue through an appropriate level of contact with clients
Troubleshooting of client‑raised servicing issues to determine if the issue is a system issue, training issue, or client configuration
Developing professionally, improving performance, and understanding the tools in place and maximize their use
Demonstrating leadership qualities that influence peers to work collaboratively, automating manual processes, and using the systems available to their fullest potential
Serving as key contributor in developing and testing new processes and procedures that enhance the user’s experience
Acting as a change agent
Developing and nurturing strong relationships with clients to ensure satisfaction and long‑term engagement
Qualifications & Skills
Minimum 2 years' Call Center or Customer service team experience
Prior Sales, Account Management, or Relationship Management experience
Ability to work with high‑value clients
Minimum High School or GED required
Bachelor’s Degree or equivalent work experience preferred
Proficiency in Microsoft Office and Excel
Salesforce knowledge is a plus
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company‑wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company‑wide contests and prize
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
#J-18808-Ljbffr