Call Center Representative
MyUSA Credit Union, Moraine, OH, United States
MyUSA Credit Union is a member‑owned, over $350 million financial institution with offices in Middletown (2), Trenton, Kettering (2), Moraine, Springfield and Vandalia.
We are seeking interested candidates for a Call Center Representative at our Moraine location. MyUSA Call Center Representatives provide extraordinary member service by providing over‑the‑phone member service support to Credit Union Members and prospective members, building trusted relationships through the service that they provide as well as their ability to recommend products and services that best meet the member's financial needs.
Responsibilities
Accurately process member transactions
Successfully refer products and services to new and existing members through anticipating the members’ financial needs.
Provides exceptional service via telephone by interviewing and counseling members and potential members regarding their financial service needs.
Qualifications
Live the values: Positive Empowerment, Compassionate Relationships, Transformative Service, and Collaborative Innovation (visit www.myusacu.com/acout-us to learn more).
Previous sales experience preferred
Effective verbal & written communication skills
Strong organizational skills to provide a high level of accuracy for transactions
Possess team attitude and professionalism at all times
Strong computer skills and ability to operate standard office equipment
Minimum High School Diploma or equivalent
Benefits
401(k) Matching
Generous Paid Time Off
Company paid Life, AD&D and Disability Insurance
Credit Union membership
Health, Dental, & Vision insurance
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Referral program
Physical Setting
Office environment
Schedule
Day shift operations
Experience
Cash handling: Experience preferred
Banking: Experience preferred
Customer service: Experience preferred
MyUSA Credit Union is an equal opportunity employer.
Job Type: Full‑time
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We are seeking interested candidates for a Call Center Representative at our Moraine location. MyUSA Call Center Representatives provide extraordinary member service by providing over‑the‑phone member service support to Credit Union Members and prospective members, building trusted relationships through the service that they provide as well as their ability to recommend products and services that best meet the member's financial needs.
Responsibilities
Accurately process member transactions
Successfully refer products and services to new and existing members through anticipating the members’ financial needs.
Provides exceptional service via telephone by interviewing and counseling members and potential members regarding their financial service needs.
Qualifications
Live the values: Positive Empowerment, Compassionate Relationships, Transformative Service, and Collaborative Innovation (visit www.myusacu.com/acout-us to learn more).
Previous sales experience preferred
Effective verbal & written communication skills
Strong organizational skills to provide a high level of accuracy for transactions
Possess team attitude and professionalism at all times
Strong computer skills and ability to operate standard office equipment
Minimum High School Diploma or equivalent
Benefits
401(k) Matching
Generous Paid Time Off
Company paid Life, AD&D and Disability Insurance
Credit Union membership
Health, Dental, & Vision insurance
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Referral program
Physical Setting
Office environment
Schedule
Day shift operations
Experience
Cash handling: Experience preferred
Banking: Experience preferred
Customer service: Experience preferred
MyUSA Credit Union is an equal opportunity employer.
Job Type: Full‑time
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