Leasing Consultant - Talent Community
5812 Investment Group, Columbus, OH, United States
5812 Investment Group, LLC - Leasing Consultant 4
Function
5+ years’ experience, capable and/or willing to complete Assistant Property Manager responsibilities. Advanced knowledge of operations and proficient in all daily tasks. Strong phone, customer service, conflict resolution, time management and organizational skills. Proven Top Performer in all areas of performance. Training and Mentoring colleagues. Adequately exceeds expectations in all review categories. Primary Focus will be on Leasing.
Reports To Property Manager
Work Hours 40 hours per week. Weekend (Saturday) rotation optional. Overtime, as circumstances warrant.
Responsibilities
Manage a “zone” of assigned apartment/townhome units to ensure property is well-maintained and resident satisfaction and lease compliance is being achieved.
Fully informed of current rental rates, sizes, locations and all amenities of property.
Utilize guest cards, develop full knowledge of application and screening process, lease preparation, follow-up process, touring, mini-model preparation, filing systems, WASR updates, on-line advertising, outreach/marketing, and closing techniques to reach community sales/leasing goals as per the leasing training manual provided.
Generate traffic through off-site outreach marketing activities at least once per week and post online advertisements daily on approved sites.
Assist in obtaining current market information and preparing market analyses.
Receive resident service requests and properly record and follow‑up as per company policy.
Ensure the “model” apartments and target apartments are ready for show; maintain work areas and office in a clean and orderly manner; maintain the property’s curb appeal.
Complete daily property marketing assignments and day‑to‑day operation tasks (e.g., balloons, sparkling models, checking messages) in a timely and efficient manner.
Complete all paperwork/forms in a timely and correct manner. Maintain confidentiality of resident information.
Assist new residents with move‑in, preparing lease paperwork, explaining contents (e.g., lease, community policies), walking unit with resident to complete the move‑in inventory form, and ensuring satisfaction. Prior to move‑in, inspect unit and test keys to ensure readiness.
Perform administrative duties such as filing, answering phones, rent collection, creating marketing strategies and others as assigned. Responsible for proper maintenance of resident and property files.
Maintain a professional appearance and attitude at all times.
Qualifications
5+ years’ experience, capable and/or willing to complete Assistant Property Manager responsibilities. Advanced knowledge of operations and proficient in all daily tasks. Strong phone, customer service, conflict resolution, time management and organizational skills.
Manage difficult or emotional customer situations. Respond promptly to customer needs. Solicit customer feedback to improve service. Respond to requests for service and assistance. Meet commitments.
Strong communication (oral and written) skills:
Oral – Speaks English clearly and persuasively in positive or negative situations. Listens and asks for clarification. Responds well to questions. Participates in meetings.
Written – Writes English clearly and informatively. Edits work for spelling and grammar. Presents numerical data effectively. Able to read and interpret written information.
Good planning/organizing skills. Ability to prioritize and plan work activities. Use time efficiently. Plan for additional resources. Set goals and objectives. Develop realistic action plans.
Good interpersonal skills. Ability to focus on solving conflict, not blaming. Maintain confidentiality. Listen to others without interrupting. Keep emotions under control. Remain open to others’ ideas. Willing to try new things.
Excellent teamwork skills. Ability to balance team and individual responsibilities. Exhibit objectivity and openness to others’ views. Give and welcome feedback. Contribute to building a positive team spirit. Put success of team above own interests. Build morale and group commitments to goals and objectives. Supports everyone’s efforts to succeed.
Excellent attendance/punctuality. Must be consistently at work and on time. Ensure work responsibilities are covered when absent. Arrive at meetings and appointments on time.
Excellent dependability. Follow instructions and respond to management direction. Take responsibility for own actions. Keep commitments. Complete tasks on time or notify appropriate person with an alternate plan.
Commitment to diversity. Demonstrate knowledge of EEO policy. Show respect and sensitivity for cultural differences. Promote a harassment‑free environment.
Strong administrative skills, including proficiency with Microsoft Office products and keyboarding skills.
Previous experience with OneSite preferred.
Must have reliable transportation and a valid driver’s license to safely and effectively carry out responsibilities.
Ability to pass background and drug screenings.
High school diploma or equivalent required.
Physical Requirements
Stand and walk or sit alternately depending on specific needs of the day. Estimate 60% of time spent on feet and 40% sitting at desk.
Occasional need (33% to 66% of the time) to perform the following physical activities:
Bend/Stoop/Squat – Pick up litter, filing.
Climb Stairs – Inspect and show property.
Push or Pull – Inspect and show property, open and close doors.
Reach Above Shoulder – Inspect property, store/retrieve supplies.
Frequent need (33% to 66% of the time) to perform standing and walking activities related to inspecting and presenting property.
Constant need (66% to 100% of time) to perform the following physical activities:
Writing/Typing – Leasing, resident communications.
Grasping/Turning – Telephone, doorknob use.
Finger Dexterity – Operation of office equipment.
Lifting/Carrying (paperwork, deliveries, files, miscellaneous):
Over 25 lbs. – Rare need (less than 1% of the time)
20 lbs.–25 lbs. – Occasional need (1% to 33% of the time)
Less than 20 lbs. – Frequent need (33% to 66% of the time)
Under 10 lbs. – Constant need (66% to 100% of time)
Vision Requirements
Constant need (66% to 100% of the time) to complete forms, read and review reports and a wide variety of correspondence, view computer screen. Frequent need to see small detail.
Frequent need (33% to 66% of the time) to see things clearly beyond arm's reach (inspecting community, neighborhood surveys).
Must determine colors properly because of decorating, design, paint colors, etc.
Hearing Requirements
Constant need (66% to 100% of the time) to communicate over telephone and in person with property owners, corporate and resident management, vendors, and residents.
Speaking Requirements
Constant need (66% to 100% of the time) to communicate over telephone and in person.
Driving Requirements
Moderate need (20% to 25% of the time) to inspect apartment community and surrounding communities and neighborhoods and market property to surrounding businesses.
Must have reliable transportation and a valid driver’s license to carry out responsibilities.
Working Environment
Indoors (66% to 100% of the time); frequently outdoors, all conditions (33% to 66% of the time).
Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. ( Reasoning Development
HIGH. Apply principles of logical thinking to define problems, collect pertinent data, establish facts, and draw valid conclusions and initiate appropriate course of action. Effectively convey ideas, images, and goals to a diverse group of personalities.
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Reports To Property Manager
Work Hours 40 hours per week. Weekend (Saturday) rotation optional. Overtime, as circumstances warrant.
Responsibilities
Manage a “zone” of assigned apartment/townhome units to ensure property is well-maintained and resident satisfaction and lease compliance is being achieved.
Fully informed of current rental rates, sizes, locations and all amenities of property.
Utilize guest cards, develop full knowledge of application and screening process, lease preparation, follow-up process, touring, mini-model preparation, filing systems, WASR updates, on-line advertising, outreach/marketing, and closing techniques to reach community sales/leasing goals as per the leasing training manual provided.
Generate traffic through off-site outreach marketing activities at least once per week and post online advertisements daily on approved sites.
Assist in obtaining current market information and preparing market analyses.
Receive resident service requests and properly record and follow‑up as per company policy.
Ensure the “model” apartments and target apartments are ready for show; maintain work areas and office in a clean and orderly manner; maintain the property’s curb appeal.
Complete daily property marketing assignments and day‑to‑day operation tasks (e.g., balloons, sparkling models, checking messages) in a timely and efficient manner.
Complete all paperwork/forms in a timely and correct manner. Maintain confidentiality of resident information.
Assist new residents with move‑in, preparing lease paperwork, explaining contents (e.g., lease, community policies), walking unit with resident to complete the move‑in inventory form, and ensuring satisfaction. Prior to move‑in, inspect unit and test keys to ensure readiness.
Perform administrative duties such as filing, answering phones, rent collection, creating marketing strategies and others as assigned. Responsible for proper maintenance of resident and property files.
Maintain a professional appearance and attitude at all times.
Qualifications
5+ years’ experience, capable and/or willing to complete Assistant Property Manager responsibilities. Advanced knowledge of operations and proficient in all daily tasks. Strong phone, customer service, conflict resolution, time management and organizational skills.
Manage difficult or emotional customer situations. Respond promptly to customer needs. Solicit customer feedback to improve service. Respond to requests for service and assistance. Meet commitments.
Strong communication (oral and written) skills:
Oral – Speaks English clearly and persuasively in positive or negative situations. Listens and asks for clarification. Responds well to questions. Participates in meetings.
Written – Writes English clearly and informatively. Edits work for spelling and grammar. Presents numerical data effectively. Able to read and interpret written information.
Good planning/organizing skills. Ability to prioritize and plan work activities. Use time efficiently. Plan for additional resources. Set goals and objectives. Develop realistic action plans.
Good interpersonal skills. Ability to focus on solving conflict, not blaming. Maintain confidentiality. Listen to others without interrupting. Keep emotions under control. Remain open to others’ ideas. Willing to try new things.
Excellent teamwork skills. Ability to balance team and individual responsibilities. Exhibit objectivity and openness to others’ views. Give and welcome feedback. Contribute to building a positive team spirit. Put success of team above own interests. Build morale and group commitments to goals and objectives. Supports everyone’s efforts to succeed.
Excellent attendance/punctuality. Must be consistently at work and on time. Ensure work responsibilities are covered when absent. Arrive at meetings and appointments on time.
Excellent dependability. Follow instructions and respond to management direction. Take responsibility for own actions. Keep commitments. Complete tasks on time or notify appropriate person with an alternate plan.
Commitment to diversity. Demonstrate knowledge of EEO policy. Show respect and sensitivity for cultural differences. Promote a harassment‑free environment.
Strong administrative skills, including proficiency with Microsoft Office products and keyboarding skills.
Previous experience with OneSite preferred.
Must have reliable transportation and a valid driver’s license to safely and effectively carry out responsibilities.
Ability to pass background and drug screenings.
High school diploma or equivalent required.
Physical Requirements
Stand and walk or sit alternately depending on specific needs of the day. Estimate 60% of time spent on feet and 40% sitting at desk.
Occasional need (33% to 66% of the time) to perform the following physical activities:
Bend/Stoop/Squat – Pick up litter, filing.
Climb Stairs – Inspect and show property.
Push or Pull – Inspect and show property, open and close doors.
Reach Above Shoulder – Inspect property, store/retrieve supplies.
Frequent need (33% to 66% of the time) to perform standing and walking activities related to inspecting and presenting property.
Constant need (66% to 100% of time) to perform the following physical activities:
Writing/Typing – Leasing, resident communications.
Grasping/Turning – Telephone, doorknob use.
Finger Dexterity – Operation of office equipment.
Lifting/Carrying (paperwork, deliveries, files, miscellaneous):
Over 25 lbs. – Rare need (less than 1% of the time)
20 lbs.–25 lbs. – Occasional need (1% to 33% of the time)
Less than 20 lbs. – Frequent need (33% to 66% of the time)
Under 10 lbs. – Constant need (66% to 100% of time)
Vision Requirements
Constant need (66% to 100% of the time) to complete forms, read and review reports and a wide variety of correspondence, view computer screen. Frequent need to see small detail.
Frequent need (33% to 66% of the time) to see things clearly beyond arm's reach (inspecting community, neighborhood surveys).
Must determine colors properly because of decorating, design, paint colors, etc.
Hearing Requirements
Constant need (66% to 100% of the time) to communicate over telephone and in person with property owners, corporate and resident management, vendors, and residents.
Speaking Requirements
Constant need (66% to 100% of the time) to communicate over telephone and in person.
Driving Requirements
Moderate need (20% to 25% of the time) to inspect apartment community and surrounding communities and neighborhoods and market property to surrounding businesses.
Must have reliable transportation and a valid driver’s license to carry out responsibilities.
Working Environment
Indoors (66% to 100% of the time); frequently outdoors, all conditions (33% to 66% of the time).
Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. ( Reasoning Development
HIGH. Apply principles of logical thinking to define problems, collect pertinent data, establish facts, and draw valid conclusions and initiate appropriate course of action. Effectively convey ideas, images, and goals to a diverse group of personalities.
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