Customer Relations Manager - Manufacturing JN -022026-172041
Goodwin Recruiting, Elk Grove Village, IL, United States
An established precision manufacturing organization is seeking a
Customer Relations Manager
to serve as the primary commercial contact for their customer base. This role sits at the intersection of customer service, order management, and internal coordination, working directly with Engineering, Production, Quality, and Management to keep customers informed and orders on track.
What You Will Do
Serve as the primary point of contact for customers on quotes, purchase orders, order status, and commercial inquiries
Build and maintain strong customer relationships that support retention and growth
Enter and manage quotes and purchase orders accurately and on time
Expedite and update order status using milestone tracking and scheduling tools
Coordinate between customers and internal departments including Engineering, Production, Quality, and Management
Follow up on open quotations and provide feedback to the estimating team
Conduct in-person customer visits on-site and at customer locations as needed
Support marketing initiatives including presentations, brochures, and website content
Operate with awareness of QMS requirements, quality policies, and product conformance standards
Contribute to continuous process improvement within the customer service function
What You Bring
Associate's degree or equivalent experience in customer service or sales
Experience in a manufacturing or industrial environment strongly preferred
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Strong communication, organizational, and time management skills
Ability to manage multiple customer priorities simultaneously
Familiarity with order management or ERP systems a plus
U.S. work authorization required
Compensation and Opportunity
Competitive base salary
Comprehensive benefits package
Stable, long-tenured organization with a strong reputation in precision manufacturing
Opportunity to be a key face of the company to a well-established customer base
Salary range: $70,000 - $85,000 per year.
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Customer Relations Manager
to serve as the primary commercial contact for their customer base. This role sits at the intersection of customer service, order management, and internal coordination, working directly with Engineering, Production, Quality, and Management to keep customers informed and orders on track.
What You Will Do
Serve as the primary point of contact for customers on quotes, purchase orders, order status, and commercial inquiries
Build and maintain strong customer relationships that support retention and growth
Enter and manage quotes and purchase orders accurately and on time
Expedite and update order status using milestone tracking and scheduling tools
Coordinate between customers and internal departments including Engineering, Production, Quality, and Management
Follow up on open quotations and provide feedback to the estimating team
Conduct in-person customer visits on-site and at customer locations as needed
Support marketing initiatives including presentations, brochures, and website content
Operate with awareness of QMS requirements, quality policies, and product conformance standards
Contribute to continuous process improvement within the customer service function
What You Bring
Associate's degree or equivalent experience in customer service or sales
Experience in a manufacturing or industrial environment strongly preferred
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Strong communication, organizational, and time management skills
Ability to manage multiple customer priorities simultaneously
Familiarity with order management or ERP systems a plus
U.S. work authorization required
Compensation and Opportunity
Competitive base salary
Comprehensive benefits package
Stable, long-tenured organization with a strong reputation in precision manufacturing
Opportunity to be a key face of the company to a well-established customer base
Salary range: $70,000 - $85,000 per year.
#J-18808-Ljbffr