Mortgage Fulfillment Specialist I
Lake Michigan Credit Union, Grand Rapids, MI, United States
Mortgage Fulfillment Specialist I page is loaded## Mortgage Fulfillment Specialist Ilocations:
Grand Rapids, MItime type:
Full timeposted on:
Posted Todayjob requisition id:
REQ-2026-6404Primary Location:
Grand Rapids, MIEmployee Status: Full-TimeWorkplace Type: Fully On-Site**Who we are:**At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.**About this position:**The Mortgage Fulfillment Specialist I role is primarily responsible for the tracking, payment and research of escrow items (taxes, insurance, PMI) for LMCU’s Mortgage portfolio. This role also provides support to the Mortgage Servicing phone queue while demonstrating PRIDE Culture, The Five Star Service Promise and adhering to investor, federal and state regulation.**What you’ll do:*** Tracking/paying escrow items (taxes, insurance, PMI) to ensure timely payment and protection of LMCU’s interest in each property.* Answering Member inquiries about their mortgage or HELOC accounts via Mortgage Servicing phone queue, while adhering to the five star service promise,* demonstrating PRIDE Culture and staying compliant with investor, federal and state regulation.* Researching escrow items (including but not limited to: insurance discrepancies, tax delinquencies, annual escrow disclosure items) to resolve internal and* external member inquiries.* Responding to/processing escrow change requests, such as addition or removal of an escrow account, ensuring all necessary documentation is obtained while* staying compliant with investor, federal and state regulation.* Daily servicing functions (including, but not limited to: processing loan payments and payoffs, updating/maintaining servicing system, answering email or LiveChat* requests for mortgage information)* Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence.**What you’ll bring:*** One to three years of similar or related experience.* Working knowledge of Symitar, Interlinq, Freddie Mac ServiceLoans and Fannie Mae SURF.**What you’ll get:*** All Employees: weekly pay and retirement savings options.* Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.* To see a full list of our benefit offerings, check out this !**Careers@lmcu.org****.**If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to P.O. BOX 2848, Grand Rapids, MI 49501-2848.Lake Michigan Credit Union is fundamentally different than a bank, both in our structure and mission. Our goal has always been to do what is best for our members. This approach guides every decision we make and every service we offer. As a credit union, our goal isn’t to generate profits for shareholders, it’s to improve the lives of our members. LMCU is consistently rated in the top ten in the nation for Return of the Member by Callahan & Associates, meaning we give back more to our members in the form of higher rates when they save and lower rates when they borrow. At LMCU, the emphasis on delivering real value to our members has been job one, since day one.As one of the largest credit unions in the nation for several years running, LMCU has earned many awards and accolades such as inclusion as one of the 101 Best and Brightest Companies to Work For Nationally and being recognized by Forbes as a Great Place to Work. As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training, and development. We recognize that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, respectful and inclusive work environment, fun employee activities and rewarding community involvement opportunities.You’ll love working here at Lake Michigan Credit Union! #J-18808-Ljbffr
Grand Rapids, MItime type:
Full timeposted on:
Posted Todayjob requisition id:
REQ-2026-6404Primary Location:
Grand Rapids, MIEmployee Status: Full-TimeWorkplace Type: Fully On-Site**Who we are:**At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.**About this position:**The Mortgage Fulfillment Specialist I role is primarily responsible for the tracking, payment and research of escrow items (taxes, insurance, PMI) for LMCU’s Mortgage portfolio. This role also provides support to the Mortgage Servicing phone queue while demonstrating PRIDE Culture, The Five Star Service Promise and adhering to investor, federal and state regulation.**What you’ll do:*** Tracking/paying escrow items (taxes, insurance, PMI) to ensure timely payment and protection of LMCU’s interest in each property.* Answering Member inquiries about their mortgage or HELOC accounts via Mortgage Servicing phone queue, while adhering to the five star service promise,* demonstrating PRIDE Culture and staying compliant with investor, federal and state regulation.* Researching escrow items (including but not limited to: insurance discrepancies, tax delinquencies, annual escrow disclosure items) to resolve internal and* external member inquiries.* Responding to/processing escrow change requests, such as addition or removal of an escrow account, ensuring all necessary documentation is obtained while* staying compliant with investor, federal and state regulation.* Daily servicing functions (including, but not limited to: processing loan payments and payoffs, updating/maintaining servicing system, answering email or LiveChat* requests for mortgage information)* Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence.**What you’ll bring:*** One to three years of similar or related experience.* Working knowledge of Symitar, Interlinq, Freddie Mac ServiceLoans and Fannie Mae SURF.**What you’ll get:*** All Employees: weekly pay and retirement savings options.* Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.* To see a full list of our benefit offerings, check out this !**Careers@lmcu.org****.**If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to P.O. BOX 2848, Grand Rapids, MI 49501-2848.Lake Michigan Credit Union is fundamentally different than a bank, both in our structure and mission. Our goal has always been to do what is best for our members. This approach guides every decision we make and every service we offer. As a credit union, our goal isn’t to generate profits for shareholders, it’s to improve the lives of our members. LMCU is consistently rated in the top ten in the nation for Return of the Member by Callahan & Associates, meaning we give back more to our members in the form of higher rates when they save and lower rates when they borrow. At LMCU, the emphasis on delivering real value to our members has been job one, since day one.As one of the largest credit unions in the nation for several years running, LMCU has earned many awards and accolades such as inclusion as one of the 101 Best and Brightest Companies to Work For Nationally and being recognized by Forbes as a Great Place to Work. As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training, and development. We recognize that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, respectful and inclusive work environment, fun employee activities and rewarding community involvement opportunities.You’ll love working here at Lake Michigan Credit Union! #J-18808-Ljbffr