Retail Specialist
TEL, Chattanooga, TN, United States
Retail Specialist – Account Executive – Tractor Trailer Sales
About Transport Enterprise Leasing (TEL):
Step into a career with purpose at Transport Enterprise Leasing LLC (TEL) - a fast-growing, values-driven company with over 20 years of success serving the transportation industry. Headquartered in the scenic Lookout Valley of Chattanooga, TN, and with a state-of-the-art reconditioning center in Greenfield, IN, TEL is more than just an equipment leasing company—we’re a trusted partner to transportation professionals across the country. At TEL, we live by the golden rule: treating others the way we want to be treated. That principle guides our faith-based culture and commitment to world-class customer service. We proudly support both Private Fleets and For-Hire Carriers with top-tier equipment and personalized service that sets us apart. Join a team that’s passionate, innovative, and growing fast. Explore our journey at www.tel360.com and discover how you can be part of something bigger.
About The Role Join us as a Retail Specialist – Account Executive where you’ll play a key role in supporting our team and driving operational excellence. This position is ideal for someone who thrives in a fast-paced environment, values collaboration, and is eager to grow professionally. The Retail Specialist – Account Executive is responsible for driving retail equipment sales within a defined area of responsibility by actively engaging prospective customers and walk-in traffic at TEL’s assigned retail location. The Retail Specialist will leverage in-depth knowledge of TEL’s products and focus on identifying and converting leads into sales opportunities while delivering exceptional customer service.
What You’ll Do
Develop and maintain a comprehensive understanding of TEL’s products and services, effectively communicating their value to customers by highlighting how TEL’s offerings enhance profitability and cash flow.
Collaborate with the sales team to identify, qualify, and nurture leads, assisting in the conversion of qualified prospects into successful sales opportunities.
Utilize Salesforce and other software tools efficiently to ensure thorough, accurate, and detailed documentation of customer interactions and sales activities.
Drive sales performance by achieving established sales targets within the designated Area of Responsibility (AOR), with a primary focus on retail truck and trailer sales.
Serve as the primary point of contact for assigned prospects, providing timely and professional assistance to address inquiries and sales-related needs.
Respond directly to customer inquiries or coordinate with internal departments to deliver superior customer service and support.
Proactively address and resolve customer concerns in a prompt and effective manner to maintain high levels of satisfaction.
Conduct market research to gather intelligence on competitors within the assigned AOR, identifying trends and opportunities to enhance TEL’s competitive advantage.
Stay informed on industry developments, including market trends and potential disruptions, to provide strategic insights and recommendations.
Perform additional tasks and projects as assigned by management to support business objectives.
Comply with all Standard Operating Procedures (SOPs) and company policies to maintain operational excellence and integrity.
Continuously learn, share, and implement improvements in all processes and responsibilities as needed to enhance the effectiveness of providing world-class service and support.
Ideal Candidate Profile The ideal candidate for the Retail Specialist – Account Executive role is a motivated and customer-focused sales professional with a strong understanding of the trucking industry and a proven ability to convert leads into sales through exceptional communication and negotiation skills. They are highly organized, tech-savvy (especially with Salesforce and Microsoft Office), and thrive in a fast-paced retail environment where they can build relationships and drive revenue. With a collaborative mindset and a commitment to continuous learning, they consistently deliver outstanding customer service while meeting or exceeding sales targets.
Qualifications
Comprehensive knowledge of TEL’s Fleet Leasing products and services.
Energetic, motivated, and goal-driven with a strong work ethic.
Excellent listening, verbal, and communication skills, with the ability to identify common objections and effectively apply sales techniques to overcome them.
Strong mathematical proficiency, including the ability to calculate percentages, lease rates, and other financial metrics.
Effective problem-solving skills to address and resolve customer concerns and needs.
Exceptional customer service and interpersonal skills, with the ability to engage with diverse customer types.
Strong analytical skills for evaluating customer data and identifying opportunities.
Collaborative team player with a problem-solving mindset, committed to delivering an outstanding customer experience.
Open to coaching and continuous learning to develop new skills.
Proficiency in Microsoft Excel, Word, and other Microsoft Office applications.
Strong negotiation skills to drive successful sales outcomes.
In-depth understanding of trucking company operations and industry dynamics.
Highly organized with keen attention to detail and the ability to manage multiple tasks effectively.
Education and Experience
Bachelor’s degree in “Business Management” or applicable business field or combination of equivalent experience and education.
Two or more years of experience in B2B sales in the transportation industry.
Proven track record of progressive responsibility in previous roles.
Experience with Salesforce or similar CRM platform.
Benefits
TEL offers Medical, Dental and Vision through BCBSTN
HSA with $800 annual employer contribution
Voluntary Life, Short- and Long-Term Disability
8-week paid family leave
Paid time off
11 Holidays (including birthday and floating holiday)
Paid day off on Veterans Day for Veterans
401(k) with up to 4% employer match
Profit Sharing (some exclusions apply)
Retirement Pay Program
Years of Service Cash Incentive
Smart Dollar financial wellness program
Education Reimbursement Program
Equal Opportunity Employer Statement Transport Enterprise Leasing is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic as defined by applicable laws. We also proudly support and encourage applications from veterans.
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About The Role Join us as a Retail Specialist – Account Executive where you’ll play a key role in supporting our team and driving operational excellence. This position is ideal for someone who thrives in a fast-paced environment, values collaboration, and is eager to grow professionally. The Retail Specialist – Account Executive is responsible for driving retail equipment sales within a defined area of responsibility by actively engaging prospective customers and walk-in traffic at TEL’s assigned retail location. The Retail Specialist will leverage in-depth knowledge of TEL’s products and focus on identifying and converting leads into sales opportunities while delivering exceptional customer service.
What You’ll Do
Develop and maintain a comprehensive understanding of TEL’s products and services, effectively communicating their value to customers by highlighting how TEL’s offerings enhance profitability and cash flow.
Collaborate with the sales team to identify, qualify, and nurture leads, assisting in the conversion of qualified prospects into successful sales opportunities.
Utilize Salesforce and other software tools efficiently to ensure thorough, accurate, and detailed documentation of customer interactions and sales activities.
Drive sales performance by achieving established sales targets within the designated Area of Responsibility (AOR), with a primary focus on retail truck and trailer sales.
Serve as the primary point of contact for assigned prospects, providing timely and professional assistance to address inquiries and sales-related needs.
Respond directly to customer inquiries or coordinate with internal departments to deliver superior customer service and support.
Proactively address and resolve customer concerns in a prompt and effective manner to maintain high levels of satisfaction.
Conduct market research to gather intelligence on competitors within the assigned AOR, identifying trends and opportunities to enhance TEL’s competitive advantage.
Stay informed on industry developments, including market trends and potential disruptions, to provide strategic insights and recommendations.
Perform additional tasks and projects as assigned by management to support business objectives.
Comply with all Standard Operating Procedures (SOPs) and company policies to maintain operational excellence and integrity.
Continuously learn, share, and implement improvements in all processes and responsibilities as needed to enhance the effectiveness of providing world-class service and support.
Ideal Candidate Profile The ideal candidate for the Retail Specialist – Account Executive role is a motivated and customer-focused sales professional with a strong understanding of the trucking industry and a proven ability to convert leads into sales through exceptional communication and negotiation skills. They are highly organized, tech-savvy (especially with Salesforce and Microsoft Office), and thrive in a fast-paced retail environment where they can build relationships and drive revenue. With a collaborative mindset and a commitment to continuous learning, they consistently deliver outstanding customer service while meeting or exceeding sales targets.
Qualifications
Comprehensive knowledge of TEL’s Fleet Leasing products and services.
Energetic, motivated, and goal-driven with a strong work ethic.
Excellent listening, verbal, and communication skills, with the ability to identify common objections and effectively apply sales techniques to overcome them.
Strong mathematical proficiency, including the ability to calculate percentages, lease rates, and other financial metrics.
Effective problem-solving skills to address and resolve customer concerns and needs.
Exceptional customer service and interpersonal skills, with the ability to engage with diverse customer types.
Strong analytical skills for evaluating customer data and identifying opportunities.
Collaborative team player with a problem-solving mindset, committed to delivering an outstanding customer experience.
Open to coaching and continuous learning to develop new skills.
Proficiency in Microsoft Excel, Word, and other Microsoft Office applications.
Strong negotiation skills to drive successful sales outcomes.
In-depth understanding of trucking company operations and industry dynamics.
Highly organized with keen attention to detail and the ability to manage multiple tasks effectively.
Education and Experience
Bachelor’s degree in “Business Management” or applicable business field or combination of equivalent experience and education.
Two or more years of experience in B2B sales in the transportation industry.
Proven track record of progressive responsibility in previous roles.
Experience with Salesforce or similar CRM platform.
Benefits
TEL offers Medical, Dental and Vision through BCBSTN
HSA with $800 annual employer contribution
Voluntary Life, Short- and Long-Term Disability
8-week paid family leave
Paid time off
11 Holidays (including birthday and floating holiday)
Paid day off on Veterans Day for Veterans
401(k) with up to 4% employer match
Profit Sharing (some exclusions apply)
Retirement Pay Program
Years of Service Cash Incentive
Smart Dollar financial wellness program
Education Reimbursement Program
Equal Opportunity Employer Statement Transport Enterprise Leasing is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic as defined by applicable laws. We also proudly support and encourage applications from veterans.
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